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Fingerprint reader

Last answer on Nov 12, 2009 7:34:50 pm GMT Sam, on Oct 25, 2008 7:23:30 am BST 
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Hello,
I purchased an HP Pavilion dv4 two weeks ago. The Fingerprint reader was wroking properly. Suddenly
I am receiving a message that I need to connect your fingerprint reader.
Can anybody help on this issue?
Cheers
Sam

Configuration: Windows Vista
Internet Explorer 7.0

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1

xpcman, on Oct 25, 2008 9:49:04 am BST
  • +3

You have free support from HP - give them a call. Just time your call so it's not 3AM in India.

   
Reply to xpcman

2

Sam, on Oct 26, 2008 10:29:48 am GMT
  • +1

Thks for info.

   
Reply to Sam

3

Glass, on Dec 17, 2008 2:02:02 am GMT

10 to 1 it was a driver issue, as I had the same thing... The driver doesn't show a conflict, but the hardware itself refuses to work. Just go Start->Control Panel->System->Device Manager->Personal Identification Devices then right click Authentec Inc->Properties->Driver->Roll Back Driver.... That should do it for ya.

   
Reply to Glass

4

ned, on Dec 18, 2008 12:54:51 am GMT
  • +2

Roll back driver is not highlighted to clck on Now What?

   
Reply to ned

5

matt, on Apr 17, 2009 12:37:43 am BST
  • +4

I dont seem to have >Personal Identification Devices

   
Reply to matt

6

matt, on Apr 17, 2009 12:42:59 am BST

Iv installed the pavilion dv4 Validity Fingerprint Sensor drivers from the HP website, nothing seems to be happening though!

   
Reply to matt

7

Captain, on Jun 6, 2009 1:03:05 am BST

Had the same problem 0- suddenly the puter kept saying reader not deteceted

Go to control panel - device manager - personal id - get to drivers - click uninstall ( in the uninstall box - click delete software )
when thats done - it takles a few seconds - click the top puter icon ( in me i have ADMIN PC ) and say scan for hardware changes - VOILA it then works !!

   
Reply to Captain

8

leigh, on Jul 17, 2009 8:05:52 pm BST

I took Captains advice and now it can't find the driver and keeps trying to get me to insert disks and reinstall. Bad idea.

   
Reply to leigh

11

shogun, on Nov 4, 2009 5:53:03 am GMT

Did what Captain wrote and it worked!, Thanks Captain.

   
Reply to shogun

9

madamx, on Oct 24, 2009 6:18:34 pm BST
  • +2

Did what captain said it now works, make sure you open control Panel, click view hardware and devices on vista, of locate your device manager in classic view, once on the device manager screen find the "personal identification devices" tab, right click Validity sensor and push uninstall and make sure delete the driver software for this device. let it uninstall your device manager will refresh, at this point press the action file command on the top , scan for hardware changes. you should see it find new hardware and start installing it again. Everything should be working at this point! :)

   
Reply to madamx

10

Kanu, on Oct 26, 2009 6:27:12 am GMT

Great it really works...

   
Reply to Kanu

12

 Lauren, on Nov 12, 2009 7:34:50 pm GMT

It says my driver software was updated, but it still doesn't work for me =( I wonder why...

   
Reply to Lauren
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