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No internet but Netgear router is connected

Last answer on Nov 13, 2009 2:44:26 am GMT steve1711, on Oct 24, 2008 7:31:33 pm BST

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Hello,
Have a Netgear DG834gV4 modem router. It works fine with my laptop but when connected to a friends machine web pages will not display. Have checked all usual settings - have done ipconfig/release ipconfig/flushdns ipconfig/renew etc. Tried to ping news.google.com but was unable to do so. When I pinged 74.125.19.104 Google opened.

Can the DNS settings have got messed up by a virus. Machine is running Bullguard antivirus and it had flagged up a Trojan.Agent.AGGO around the time that his machine stopped connecting to the internet.

Have tried to give a fixed DNS but this doesn't work. Is it worth trying winsockfix? Any ideas - many thanks

Configuration: Windows XP
Firefox 3.0.3  IE7

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steve1711, on Oct 27, 2008 5:33:51 pm GMT

Any ideas anyone?

Reply to steve1711

SmeegsVonDeeks, on Feb 11, 2009 11:15:48 pm GMT

I have this problem. the last thing that i did was install an update il uninstall it then see if that works

Reply to SmeegsVonDeeks

fieldsoffire, on Nov 16, 2008 7:42:45 pm GMT

Hi there Steve,

I have exactly the same problem and I can not find an answer. I think maybe it must be a virus. Please email me if you find an answer and likewise.

Good Luck!

Reply to fieldsoffire

The W4ng F15h, on Dec 2, 2008 9:51:31 pm GMT

I have the exact same problem on my mac.(so i know it isn't a virus)
sometimes it will allow me to browse, but my xbox live connects all the time.
no problems.
but i can not for the life of me figure out why i have full signal strength but both my
browsers say i am not even connected.
if you have figured this crap out, could you let me know what was up please.

Reply to The W4ng F15h

GiantLeap, on Dec 3, 2008 4:34:23 pm GMT

Check that your router and wireless adapters are configured for DHCP
switch to another encryption method and make sure your network key is correct
disable all firewalls on PC to diagnose your connection problem

Reply to GiantLeap

Virtualstorm, on Dec 8, 2008 1:29:57 am GMT

+12

It looks like this problem is pretty common then because I have the same issue with my netgear router. Out of three computers mine is the only one that has a problem connecting. Internet seems to work just fine so long as I am in safemode, but is really hit and miss normally. This leads me to believe it that there could be a program or something that netgear just doesn't like. Nothing has changed from the last router I had so I am not sure what it could be. I have tried turning off my Spysweeper (spyware check) and PC-Cillen (virus check) but that didn't really help. Let me know if you can think of any more information I should have here just let me know. I will also be sure to let you know if I come up with a solution on my own.

Dale

Reply to Virtualstorm

Virtualstorm, on Dec 8, 2008 1:47:56 am GMT

One more thing that may be important. I use a D-link AirPlus G DWL-G510 Wireless PCI Adapter(rev. B) to connect to the network. That might be a good place to start looking for the problem so that's what I am going to start with.

Dale

Reply to Virtualstorm

macfan, on Dec 23, 2008 10:21:10 pm GMT

Have you figured it out yet? I have a mac and I have the same problem, great signal, no internet. My Ipod connect perfectly to the internet, WHY WON'T MY COMPUTER!!!!!!

Reply to macfan

johnzy, on Feb 8, 2009 8:21:17 pm GMT

Hi im johnzy but i think i know whats wrong well have u tried to download the latest thing for xbox live on your mac?

Reply to johnzy

johnzy, on Feb 8, 2009 8:19:47 pm GMT

Hi well i had the same problem did not work on my laptop but on a pc it does cause it did with me and when i got my pc i asked to see if my model of internet would work and it does so I hope this helps any1 and you.

Reply to johnzy

ted, on Dec 11, 2008 9:45:29 pm GMT

I also have the same problem so email me at 4wheel4ever@gmail.com if anybody comes up with anything

Reply to ted

NoOne, on Dec 15, 2008 9:25:28 pm GMT

I ran into the same problem earlier this week. My laptop that I use to connect to the Internet is a work laptop and they just implemented a group policy setting that specified a preferred DNS server. Hence, I would be able to ping IP addresses, but I could never resolve anything, since I could not find that DNS server on my home network. In the registry try deleting the NameServer value in the following key: HKLM\Software\Policies\Microsoft\Windows NT\DNSClient.

Reply to NoOne

52KFD, on Dec 17, 2008 7:39:41 pm GMT

I am having the same problem with a Dell Latitude D520 and D620 when trying to connect to a wireless router. When they are connected physically it works just fine but when wireless in implemented, they get connected to the router with "Excellent" as the status but can not browse. I can't even ping the gateway.

I tried what NoOne said but since the laptops are not connected to a policy driven network, there is no registry entry for DNS.

Any help is appreciated.

Reply to 52KFD

chris1985, on Dec 23, 2008 1:06:58 pm GMT

Hi all,

my problem is the opposite actually, i can get my laptop to work via my wireless router but gettin my xbox (wired connection to laptop) to work jus wont happen. Does anyone have any suggestions??

Reply to chris1985

johnzy, on Feb 8, 2009 8:23:59 pm GMT

Have u got the new xbox experience?

Reply to johnzy

old and fustrated, on Apr 14, 2009 10:16:38 pm BST

Same problem for the computer at home. I have the internet on the XP SP2 but the Xbox 360 will not connect to Xbox live. Called my internet provider and XBox -- No help.

Reply to old and fustrated

johnzy, on Feb 8, 2009 8:24:39 pm GMT

If u havnt got the new xbox experience thats probaly why put if u do have it i dont know so sorry if u dont.

Reply to johnzy

lizbeth, on May 5, 2009 6:27:00 am BST

Hi
I now have a Vista laptop and still have my old netgear wireless router which works fine with an ethernet connection but will not function wirelessly. On my old XP computer it worked fine.
Yet my new Vista computer does not connect to the netgear wirelessly.
The Vista laptop does not even give me the opportunity to load the necessary keys the netgear needs to let it connect, it just has a go at connecting and fails. It can connect to an unsafe one in my area though.

I am not IT capable enough to do the ping thing, and would very much like some guidence in lay-mans
language please? I too am at a loss. I don't know what to do. Please help.

IP address is: 193.168.0.1
Netmask: 255.255.255.0
Cannot get DNS so have it set to find it automatically.

Thanks in advance

Reply to lizbeth

tonyv, on Aug 26, 2009 2:46:06 pm BST

+21

My USB wireless Netgear v.3.1 is connected with my router but could not connect to internet. Why?

Reply to tonyv

jay, on Dec 26, 2008 11:27:11 pm GMT

You need a special program for the xbox..email me for it i'll send it to you..jordanlease@hotmail.com..as for the ol dell latitude i have the same issue..( im trying to just put windows xp on it to solve the issue)...

Reply to jay

johnzy, on Feb 3, 2009 7:24:10 pm GMT

Hi my name is john but i connected my xbox to my netgear router but it says that the DNS is failed. so I don't know what to do so could u plaese tell me?

Reply to johnzy

ALANMCG, on Jan 17, 2009 5:05:59 pm GMT

I can get on Msn an my laptop and stuff but my connection is always like really bad on my ps3 so i cant play online becasue it constantly crashes :S wats happenin :S

Reply to ALANMCG

kool7583, on Jan 25, 2009 10:13:29 am GMT

I have the exact same problem too for a month now. i've been searching up ways to fix it but i havent found any luck. message me if you find an answer please. thank you

Reply to kool7583

DMAB1234, on Jan 25, 2009 9:07:23 pm GMT

Try going to the control panel then network connections then properties then tcp/ip's properties then change the ip to automatically.
Restart the system and try to connect the internet.
Good luck!

Reply to DMAB1234

kool7583, on Jan 26, 2009 2:24:46 am GMT

I already tried that though. =[

its automatically for IP and DNS

Reply to kool7583

swabbie, on Feb 3, 2009 6:16:31 pm GMT

I have similar problem. I have a laptop and says its connected but firefox or internet explorer doesn't work. The wireless connection says it not recieveing any packets. please help.

Reply to swabbie

Julz, on Feb 3, 2009 8:59:29 pm GMT

Hmphf, not real helpful to see that everyone has the exact same problem I do. Bought a laptop for daughter as a Christmas gift and haven't been able to connect to the net yet. It has been exasperating!

Reply to Julz

no4, on Feb 7, 2009 4:25:31 pm GMT

I've had same problem since just after christmas ,after lots of investigating weve now been advised the problem is were bt have changed dlap's at the exchange and the only way to resolve is to get bt to fix the error at the exchange .hope that helps

Reply to no4

johnny, on Feb 8, 2009 8:09:45 pm GMT

Omfg thanks so much steve i tried to find the same thing for about a blooming year omg thankyou mate. oh yea and another thing does it work okay on PC's? thankyou so much and please could you reply whenever u can thanks again so much i thought i had to buy another internet cheerz again lol thanks and reply if u can on PC's thanks again cya. email me on hotmail (Windows Live)

Reply to johnny

Danny, on Mar 15, 2009 3:41:20 am GMT

Hi so what was the solution I couldn't understand I have the same problem my computer pings but internet explorer or firefox cant display the page, I called netgear and they couldn't help me, Hopefully you can give me some tips.
Thank you!

Reply to Danny

T, on Mar 4, 2009 8:02:37 pm GMT

This problem is widespread and netgear is to blame i suggest getting a D Link or Linksys

Reply to T

mabeale, on Mar 13, 2009 9:18:52 pm GMT

I had a problem connecting until I retyped in my Network Key. All is fine now

Reply to mabeale

Wevlen, on Mar 18, 2009 1:43:25 am GMT

I just changed mine back to automatically detect I.P and it worked, thanks alot

Reply to Wevlen

ruslan124, on Mar 20, 2009 6:06:36 pm GMT

It is possible that although everyone is reporting this as teh same problem, it may not be the case. With that in mind, the following may work only for some of you. I had similar symptms and ity turned out to be an issue with the DNS. The router was unable to connect to my ISP DNS. The solution was to set teh DNS addresses manually in the router config and or move to using an Open DNS service (opendns.org).

If you do not know what the DNS addresses are then call your ISP and ask. Then go to your router basic setup page and select the option use teh following DNS addresses. Enter them manually and problem resolved.

Reply to ruslan124

Jodes, on Mar 30, 2009 10:49:04 am BST

We had the same problem. It wasn't a netgear problem since we also had the same problem with Lynxis. Our solution was that we had to change the WAN settings.

Reply to Jodes

bolt, on Apr 9, 2009 4:57:07 am BST

Just spent 10 hours fixing this problem with little knowledge of wireless and never used it before. I was using the netgear wizard. I had three problems 1 - a faulty cable connection that kept dropping out the router to modem connection. 2 - I misread the setup instructions when it came to the "how is your router connected" part. I used the wrong settings more than once in my 15 attempts at doing the whole netgear wizard thing, and 3 - most importantly I think, I have a cable internet connection. It appears to operate differently with the router. That's what I think anyway and you tech gurus out there may have a simple answer to that, but I changed my router settings to automaticaly locate the IP and I changed the connection rule to NOT use a password when connecting to the internet. I then changed all my IE settings to delete the password and user name requirements. Call it a fluke and it may not work for you guys but when I made these settings, I was never so happy to see google appear from the abyss on my desktop.

I notice that so many people are having the same symptoms but I agree with ruslan124 that there may be multiple reasons for this occuring. Check the settings for your router and your browser too.

Reply to bolt

Hogyn, on Apr 12, 2009 5:58:23 am BST

I have the same problem, I have a desktop with windows XP, I connect to the internet through a USB drive adaptor that picks up signal from the computer in the other room, every 20 minutes my computer can no longer access the internet and then says that the signal strength is excellent. I have no idea what to do, if it says its connected, then its supposed to be connected.

And for all of you that think you have the answer and like to use the connect this to that and check ur do hickey...I have no idea what any of that stuff is. If you think you have an naswer dumb it down for me please and give step by step instruction on how to solve the problem

Thank you

Reply to Hogyn

MAURICIO, on Apr 19, 2009 6:52:42 am BST

I cant find on my computer how to scan the ip adress i got a compag computer can someone help me

Reply to MAURICIO

James, on Apr 20, 2009 8:12:51 pm BST

Hello,

I've recently been having this similar problem with my netgear adapter which has stopped my internet from working on my laptop, and have searched on my PC for help on the matter, and found this message board to which I was quite suprised to see fairly recent posts about others having the same problem.

My signal strengh is excellent, my latop says I'm connected to my network, but everytime I search on firefox/IE, I get 'Paged cannot be displayed' .

This is very frustrating and I'm pretty confused. My IPOD touch connects to the adapter but my laptop does not.

Anyone with any suggestions would be much appreciated (if it involves complex computing terms, please could they explain it in a more step-by step approach, as I'm not that technically gifted!)

Reply to James

Dazed&Confused, on Apr 22, 2009 2:50:21 am BST

I had that problem just now. I honestly don't know why it would go from working perfectly for weeks, to suddenly blocking me out when I tried to use it tonight. I reset the computer, hoping it would resolve itself, but it still didn't connect, although the connection strength was excellent. I was beginning to worry that I had a virus or trojan, so I decided to try loading up another family member's laptop to see if it was also being blocked. However, before it finished loading, I suddenly thought that maybe it was my ROUTER that was the problem! I turned off the Netgear, turned it back on, and lo-and-behold, my connection was working again! I don't know WHY that worked, or if it would work for anybody else, but it worries me, because I think somebody/something has hijacked my signal. Is that possible? Can you be blocked from accessing your own router? At any rate, my Wii and PSP still connected okay, so not sure what the deal is. :P I'm not very technically savvy, unfortunately...

Reply to Dazed&Confused

frustrated, on Oct 20, 2009 9:14:37 am BST

I have exactly the same problem and cannot find the answer. I am connected to the router but not the internet. I have both a Netgear Router and a Netcomm router and netgear and netcomm wireless dongles. The netgear dongles seem more reliable. Sometimes I am connected to internet, othertimes not but repairing works, sometimes repairing does not work but disabling and reenabling works, and sometimes as a last resort I have to reboot router. Very frustrating as the wired connection is fine. Cannot be the channel or else I would not be connected to the routern

If you have found the solution I would love the answer.

cp

Reply to frustrated

ilocate, on Sep 26, 2009 3:38:46 am BST

I ran across this problem on a friend's PC running Windows XP. She had just purchased a Netgear wireless USB adapter. After installation it show signal strength excellent and appeared to be connected (no red "x"), but when I brought up Firefox or IE the page could not be displayed. I resolved this problem by doing the following: Right click on the wireless connection icon in the lower right hand corner of your screen (looks like a little computer with "waves" coming off it). Click on Open Network Connections. Right click on your wireless connection. Click on properties. Click on the Wireless Networks Tab. Make sure there is a check mark in the "Use Windows to configure my wireless network settings." Click ok. Keep an eye on the wireless connection icon in the lower right hand corner of your screen. It should disconnect (red x will appear) and then will try to reconnect. You might need to choose your Wireless Network name and punch in the passphrase again. That should resolve your problem.

Reply to ilocate

James, on Apr 23, 2009 7:44:02 pm BST

Ok, so magically my internet worked yesterday perfectly. Now it has gone back to the old 'cannot display page'

I'm going crazy over this. Totally stummped . :( :(

Reply to James

Nashy, on Apr 25, 2009 12:31:32 pm BST

I have a similar problem too, I can connect but not when it's displayed as 'Connected' I have to fiddle around until it displays 'Disconnected' and then a can use the Internet. Having my computer think it's disconnected causes many problem though (like not because able to see connection speed or the connection icon).

Reply to Nashy

Blakey, on May 13, 2009 3:13:49 pm BST

Im sure this is a Virus, my Friend had it and after a few hours of working we got it. Im not to sure if it was the same one. But if its a pop-up virus thats taking your bandwith i think if you search "Qt Task". And look at the files it has found. Make sure you delete the right ones, i know some of these come with your computer, so pls make sure you delete the right ones (Prefarebally the .exe ones).I hope this helps.

Rye :)

Reply to Blakey

jbeezz, on Sep 30, 2009 12:59:33 am BST

When I updated my Firefox on my (strictly in ERROR) it changed the settings on my router and I have not been able to use my wireless since. THIS SUCKS It happens every time that I try to upgrade Firefox and costs me $29.00 that I have to pay to Linksys to fix it. I'm just boycotting Firefox because there is NO reason for them to do this. I'm not a techie and have no idea how to fix this problem. Does anyone know a simple way to reset my router settings to what they were before?

Reply to jbeezz

help, on Oct 21, 2009 12:32:39 am BST

You can save your router configuration on your pc and then when you need to restore your router you point the router to the location of the backup bin file the router creates when you back it up. The backup is in one of your router configuration pages.

Reply to help

IanBrown, on Nov 9, 2009 11:35:27 am GMT

I have a mac and it says full signal from my netgear router but unlike some it does connect to the internet....just! its soo slow almost unworkable and occasionally just doesnt work. running the network diagnostics it say that the server and internet isnt working but always by the time i enter the password it has fixeditself(but still slow) or everything has crashed and i cant do anything any ideas??

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