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Can't access data on my usb mass storage [Solved/Closed]

snoopy - Latest answer on May 24, 2013 06:45AM
Hello,
I have a 500GB Western Digital usb mass storage device with lots of data on it, and I have been using it without problems for several months. Now when I plug it in, the drive comes up in my computer as drive E as it usually does, but when i click it it asks me if I want to format it-when I click "no" I can't access the drive. If I format it again won't I lose all my files? The drive properties show 0kb for free space and 0kb for used space. What happened to the 300+ GB of files I stored on the drive? Is there another way to access the data on the drive? Thanks in advance for the help!
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Answer
+38
moins plus
Try to run "chckdsk x: /f", without the quotemarks and where x is the drive. I think you have to do it in Safe Mode MSdos [restart, press F8, go for "safe-mode with command prompt"], or when in XP mode: right-click on drive X, open Properties, Tools-tab, click "check now". You'll get message is not possible, only after restart: it will be scheduled at next reboot - just reboot.

If your disk is just too old, funked-up, or qurwalized and you just want to try to save the data, then please do use special software (or some PC-freak near u) - don't let XP try to fix it! For

rOOfraBBit - Nov 15, 2008 07:38PM
.."CHKDSK X: /f"... Dat moet het zijn...
psy - May 1, 2010 12:37PM
how to use it ? not so familiar pls help
sonekka - Jul 3, 2010 07:43PM
Ridiculous, i did de chedisk and now, the folder it disapear
vivila - Jul 7, 2010 01:09AM
try some data recovery programs http://www.top4download.com/wondershare-data-recovery/taecpoar.html
dodi - Jul 16, 2010 05:14PM
i love u it worked for me ,you kinda saved my life thanx
Help Me - Jul 23, 2010 12:11AM
Hey there, I got the same problem as the person who start this forum's question.

but the problem is that
' The HDD is not mine, It's a friend of mine which I am not close with.'
So before I do anything, I want to confirm whether these steps are really reliable (not to question your capability, no offense)

and I really need the files in THAT HDD to be there, not deleted a single one =.=
am so scared that all the files will be lost!!!

'when in XP mode: right-click on drive X, open Properties, Tools-tab, click "check now". You'll get message is not possible' ---> this statement really showed up.
So does this mean I have to restart? but they did not give me any message to restart it, just asking me to format it!!

please help me!!
Cacadril - Mar 4, 2013 05:29PM
Hello "Help Me", if the data on the disk is really important, the first thing you need to do before you risk deleting anything is to make a *raw* copy, also called an image, of the disk.

This is only possible if the hardware is intact.
If the hardware is semi-intact, you may try to connect the device to different computers running different operating systems (LInux, Mac, Windows XP, Windows 8). They will sometimes unlock a stuck disk controller by simply issuing a subtly different sequence of startup disk commands.

If the harware is in perfect order, the "file system structure" may be damaged. That is some incorrect data has been written to the disk at a central location, destroying the information that enables navigation of the files on the disk. This kind of errors are usually cured using "chkdsk /f E: ". But before attempting such a repair, make a raw image. You may need to buy another disk to hold the image. Using this image you can always restore the damaged disk to the current (sorry) state from the image. That buys you a second chance to do a correct repair if your first attempt deleted your data.
Answer
+22
moins plus
usb device detecting and ready to use msg comming while pulg in in usb port but not drive shown in my computer

Answer
+12
moins plus
This is Kumar Pushkar from Bangalore India; even my seagate usb hard disk was not detecting error was something like all data has been corrupted cant detect even the segate disk manager was useless ,but friends there is one solution that worked for me just goto command prompt type chkdsk G:/f G:-is my usb drive just check it whether its useful for you.

best of luck
Kumar

Martini man - Mar 8, 2010 04:28AM
hey there everybody these seems to ba a place i can get help!
if someone nows how to fix these please e-mail me thanks a lot !
I have a 500gb External hard drive for about 1 year and half now!
It was working fine , and sundly my laptop stop detecting th HHD. It turn´s on, the light its on, i can even listen to the HDD working no strange noises what so ever! but the cpu don t detect, ive try new cables and also try it in a friends computer and its the same :( i got about 2.000 pictures in there i can not loose!
If Someone nows what i need to do please e-mail me ... thanks a lot to all!
Anonymous User - Jul 8, 2010 05:00AM
Martini man did you fix your hard drive.i have the same exact pRoblem. Let me know how you fixed it.
Thanks
ajroy - Feb 27, 2013 10:57PM
Thanks pal it worked
Srihari Raghavan R - May 24, 2013 06:45AM
your solution
just goto command prompt type chkdsk G:/f G:-is my usb drive
worked for me. I did not loose a single file.
Thank you
Answer
+8
moins plus
Guys, please read my solution. You will regret if you didn't read mine. If you previously use the HDD as internal HDD and when you take it out and use it as external HDD, the HDD just stop working. When you try to initialize the disk in disk management inside windows 7, it will give you error "incorrect function". For those who use Win XP, it might not even able to get detected inside disk management.

Here's the solution guys: REMOVE HARD DISK PASSWORD. Put the HDD back into your laptop and go into BIOS > remove HDD password. IT SOLVED YOUR ISSUE!

Cb - Dec 19, 2012 12:55AM
Thanks!!! This worked for me.The box at the bottom of screen was on the 'permissions' tab. I don't think there was an 'edit'.
Answer
+6
moins plus
Do NOT format the disk - That will make it much much harder to recover the data.

I think you have a MBR (master boot record) problem - there is a fix.

Google MbrFix - download the program - burn it to a CD - boot from the CD (you might need to change the boot order in the BIOS to boot from the CD)

fix the MBR on drive 2 your E drive (((( NOT on drive 0 which is your C drive))))

Makedonija - Nov 29, 2009 12:47PM
Hi,
Please help !!! Here what I have done:
1.Download Windows 7 iso file,which I put it in isoBuster and extracted.
2.Coz I have listen it is better to make clean instalation,I bought new WD external HDD-Passport Studio 500 Gb and put it all information from my PC to HDD (around 90Gb very important data + windows 7 of course)!
3.I run "cmd" and get in DOS
- "diskpart"
- "list disk”
(coz there were nothing,not disk 1,2,3-i just select disk 1-don`t ask me why,coz i don`t know for myself,coz i am stupid!!!)
- select disk 1
- clean...
After i wrote "clean",I discconect usb cable,coz I afraid-what does "clean" means!!??
For god sake-i have all informations from last 6 years on my external hard disk...

Now,my WD doesn`t work,everything is ok in "drive manager",when i conecct usb cable there is the external usb hard drive showed up on the Safely Remove Hardware list right down,but I can not enter into the disk-inside and I am so affraid and desperate and don`t know what to do...
How you can see,I am bigginer,but please tell me what is the best solution for me to do now and to don`t lose my data on WD (if i already didn`t lost :(
Please,please help-with days I don`t know what to do....
My e-mail is via_makedonia yahoo dot com please write me there.
What I have tried:
coneccting my WD with 3 dieferent cables-usb and firewire in dieferent ports.
installing drivers from wd site

When I check Device Manager it shows that the device is installed and working properly but it will not show in "my computer" and I can't access it.
before the problem,my HDD appeard as drive H:
I wouldn't be half as frustrated if it hadn't been working properly before this.Plus-ALL data is on my HDD,and I don`t even know if it is still there :(
eagleye - Dec 2, 2009 05:24PM
OK listen very careful... and take note.!!

Dont format the hd..leave everything as it is..

Download this program: (copy and paste the full address)
http://download.cnet.com/...

Click save..when the download finish, install the software..

Now here what to do..

Open the programm- select wizard- partition recovery wizard-next to continue-select the disk you cant access- choose full scan disk- wait until the scan finish- it should find your deleted partition- after that close the programm- go on disk management from windows explorer-assign a letter at the partition just recovered- done!!!

Now you should have all your data back and accessible...

Follow step by step and you'll see it works...good luck
sema - Dec 31, 2009 01:54AM
thank you soooo much!!! my iomega HDD went unaccessible after my pc froze and i forcibly turned it off while the HDD was still active. so i downloaded the software from the link that you provided and it fixed my HDD in a matter of minutes. I did not have to log in from administrator account or do complex DOS typing, it did everything for me like i said in a matter of minutes and now my HDD is accessible and working! thank you so much!
pictureman 1Posts Thursday December 31, 2009Registration date eagleye - Jan 1, 2010 11:49AM
Anyone please help....

I am a photographer.
I have a Western Digital External Hard Disk 160GB.
I stored about 140 GB of customers photos and photo projects in my WD hard disk.
Very important to me.

Suddenly one day , i couldn't access into my external Hard Disk.
I right click on the hard disk , out of my 160 GB , i have 6 GB free space, and used up 142GB which is true.
But i cannot see anything when i access into the hard disk.

I tried the following :

1) I used my Kaspersky Internet security to scan it over and over again just in case it was infected by any kind of virus. No Virus found.

2) I check on "the folder option" for "Show hidden files", still failed to see anything on my external Hard disk.

3) i tried my external hard disk on few computers, but remained failed to see any of my files.

Customers are rushing me to deliver the project photos.

Please help .......anyone ....
llaannaa - Mar 9, 2010 05:15PM
HI there! unfortunately - i don't have the solution for your problem. Just opposite- i have the same problem. So my question is if you solved your problem- to tell me the secret:) PLEASE!
chriseagleye - Jan 14, 2010 09:19AM
you stated to do the following:

"Open the programm- select wizard- partition recovery wizard-next to continue-select the disk you cant access- choose full scan disk- wait until the scan finish- it should find your deleted partition- after that close the programm- go on disk management from windows explorer-assign a letter at the partition just recovered- done!!!"

I ran the program and it has finished now when i go to close it says it will

"At least one of the existing partitions will be deleted. Are you sure you want to do that?"
Thee is only one partition listed and i cannot afford to loose the data on this drive, my job depends on it. please advise......... HELP!

Thank you
C
vinnieeagleye - Jan 26, 2010 12:52AM
you saved my files!!!! thank you so much
bubba gumpeagleye - Feb 25, 2010 10:37AM
so i downloaded that software and ran it. after it runs i get a window that i have to select the drive. when I do it says bad disk at the bottom in red. Does this mean that my disk drive is shot? also what do you mean by opening selecting drives in windows explorer?
xpcman 7237Posts Wednesday October 8, 2008Registration date ModeratorStatus June 10, 2013Last seen - Feb 25, 2010 12:52PM
I would think that the drive is in fact dead.
luskme - Mar 27, 2010 02:50PM
wat do you mean by fix MBR on E drive?????
Answer
+5
moins plus
Dear Friend,
A few days back, I had installed a software called as 'USB Immunizer' but it started giving other troubles and hence I uninstalled it. Since then, I am not able to open any of my 3 USBs. They contain about 30 topics written by me on various subjects.
With love,

Mehrotra Uncle ( A 64yr. young retired engineer )

Answer
+4
moins plus
I have this same problem easily solved heres what to do this worked for me:

load up in safe mode (tap f8 on boot up) choose normal safe mode (rather than with command prompt or networking)

if asked load in as administrator

once loaded in locate problematic drive in my computer (double click on it and it should open)

next go back to my computer and right click on drive selecting properties

goto security tab and click on advanced to change permissions

then click on owner followed by edit

you should have a check box on the bottom of the screen to replace owner on subcontainers and folders tick it and click ok

all subfolders will be reset to you as owner and will be able to open it I believe this to be a problem with vista and on.

hope this helps someone :)

Allison - Apr 2, 2010 03:03PM
This just helped me! I was downloading all types of programs to scan my external USB drive's MBR and couldnt find anything wrong. Your post made me check the Security settings of the troubling partition and sure enough, Administrator was the only user with permissions on the drive. Thanks so much!
totti - Apr 27, 2010 06:20AM
when i choose properties it doesn't appear to me security tab
jules - Jun 20, 2010 08:46PM
im a noob so please dont throw any rotten tomatoes at my question:

could you be more specific when you say "load up"? do you mean on start up as in computer start up or when connecting the usb drive?
Answer
+4
moins plus
power on your usb device, restart your pc ( while your usb is on), your windows will automatically boot to your usb device, your windows will fix it for you

Answer
+3
moins plus
hi,i have a 320gb toshiba portal external hd,and ive been using it perfectly until one day i plugged it in ,and it woudnt show up!my hd lites up,and when i plug it in you can still hear the little sound,i dont wanna loose all my songs and info!also when i plug it in on my right hard corner screen it says ,"it can perform faster if plugged in to a 2.0 usb port" someone please helppp!!!

Answer
+3
moins plus
Partition Wizard Home Edition SAVED MY EXTERNAL HARD DRIVE YEAHHHHHH

Answer
+3
moins plus
lol

Answer
+2
moins plus
Recover your files by downloading and running file scavenger 3.2, really simple to use, I got it from here: http://inspirez.net/

If like me you accidentally deleted/corrupted partition table or boot sector of the flash drive, its probably still alright. My 8GB Integral drive is 3 weeks old so I'm so glad I found the next page!

To make your flah drive usable again, first perform a Low Level Format using the HDD Low Level Format Tool from here: http://hddguru.com/content/en/software/2006.04.12-HDD-Low-Level-Format-Tool/

Again easy to follow, after it finishes perfom a High Level format (not quick) and its done, great! :D

Hope it help some other people

Answer
+2
moins plus
if i connect my pen drive in computer(windows xp) then i can't access my data and can't formate my pen drive by right click options.

Answer
+1
moins plus
thanks for the help xpcman- I see that the Mbrfix program is for advanced users, unfortunately i am not quite advanced enough, so to bother you with another question.. did you mean I should run the command "MbrFix /drive <num> fixmbr Update MBR code to W2K/XP/2003" in the Mbrfix program (on drive 2)?

var - Aug 17, 2009 04:26AM
I have a 4 gb usb mass storage device with lots of data on it, and I have been using it without problems for several months. Now when I plug it in, the drive comes up in my computer as drive E as it usually does, but when i click it it asks me if I want to format it-when I click "no" I can't access the drive. If I format it again won't I lose all my files? The drive properties show 0kb for free space and 0kb for used space. What happened to the 4GB of files I stored on the drive? Is there another way to access the data on the drive? Thanks in advance for the help!
Ash - Mar 24, 2010 06:50AM
I accidentally deleted the partition table and or boot sector of my 8GB USB flash drive when arranging my hard drives partitions. It would not format and was showing capacity as 'unknown' and was RAW when trying to run chkdsk, tried all fixes on here to no avail. Finally found this page: http://bytes2000.wordpress.com/...

Hope it helps someone else.
Ash - Mar 24, 2010 06:55AM
obviously recover your files using file scavenger or other before you do that :)
Answer
+1
moins plus
I'm on the same boat, I have a 500GB comstar external drive. I was in the middle of a chkdsk with the drive & the power at my house turned off, my laptop was fine but my external drive loss power (obviously) so now when i access the drive in windows, the name of the external drive change (looks like the default name) & I can't see any of my files. But it shows there's still data on that drive.

I tried redoing the chkdsk /f /r & other data file recovery programs & no dice. I couldn't fix the fdisk /mbr using command in windows, it gave me an error saying that it couldn't find fdisk or the command was valid (can't quite remember the exact error)

ANYONE HAVE SOME IDEAS?!?!?!
Thanks

Answer
+1
moins plus
after bios udate run in my D845 gvsr motherbord's pc, not geting my pen drive f:

i tried to install usb driver but it's not suported.

Answer
+1
moins plus
Hello,
I'm having also a external disk. But a different situation. Its a disk from a laptop which I connected by a USB 2 adapter to my windows 7 pc. Windows 7 is detecting the disk, but I can't do something with it. I tried patition wizard, but it sees only my internal disk. I got also the message: virtual disk manager incorrect function
It's there but how can I get my data. Its important business related data.
please help

bpm120 - Mar 1, 2010 10:02PM
I am having the same as the above (elleboef ). Wondering if you found a solution?

In short,

1. USB attached harddrive.
2. The drive does not show up in my computer
3. Shows up in windows 7 computer management -> storage management as "unknown disk" but does not show up in partition wizard.


A little more ... while trying to find a solution windows 7 did ask if I wanted to rebuild the MBR but at that time I thought "no" then I read the posts and I can not get windows 7 to give me a pop up in the computer management - > storage management asking this question again.
bpm120 - Mar 11, 2010 01:00AM
My problem seems to have corrected itself after several reboots and plugging the drive into another usb port.

I think windows 7 fixed the master boot record on its own.

Unfortunately that does not help the others who have written in recently but perhaps it will help someone else in the future who reads this thread.
Answer
+1
moins plus
i have a wd external usb hdd 250gb, my computer gave a blue screen while moving information from my computer on the external. After the bluescreen i had to reinstall the operating sistem and after that it said that the hdd data is undreadable or corrupt (on winxp). i also have a laptop with windows 7 and when i plugged the external hdd on the laptop it said it had to format it in order to access. so i tried various software, i have dealt with this sort of problem in the past and used data recovery software with great success. however this time it would only see part of the data, not all of it (after a deep scan, not a quick scan), and most of it could not be used. for example i had about 10gb of personal stuff (pictures, pdf, word, etc) in a folder, i managed to save it back in my desktop but not a single file was usable. the pictures couldn`t be viewed, the music and the videos couldn`t be opened, same for the other files. so basicly 10gb of junk, the files did have the exact size as the ones in the past, just unable to be opened.

i read many forums on this issue and tried the partition magic method. needless to say it came to no result, so i played a bit and found the "fix partition system" option. i didn`t know that fixing would result in deleting files (it started "deleting orphan files" with various numbers following). So i closed the process with task manager and tried accessing the hdd again. this time it worked without prompting for format, and there was some data on it (the data that i had previously recovered using data recovery software) and the rest was no more.

now i`m convinced that maybe an expert could have saved the rest of my +50gb of data that have been lost, but by my own strenght using free software found on the web (such as active undelete, get data back, etc.) i don`t think it would have worked either way.

now i think it`s 2 late, but i`m thinking that if you can recover data after a format, i might have a chance of salvaging something and i`m pursuing this further (but with very little chance of victory). i`ll update if i manage to save something.

Answer
+1
moins plus
Ive looked through all the answers and none of them worked for me, my 1tb HDD decided it wanted to be formated and i couldnt get any of my files off it.

Finally I found some freeware that is able to locate either deleted files or access this cuntish HDD.

http://www.piriform.com/recuva

Trust me on this one its works. Just go into options and tick the wee box that says scan undeleted files or something.

Hope that helps, because I found it torture trying to get my files back.

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