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2 responses
Blake: Welcome to the higher level of support.This is BLAKE, and I will be assisting you on your concern today.
Blake: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you.
Blake: hi there Stebe
Blake: *steve
Steve: Steve
Blake: do you have rogers security installed in your pc?
Steve: No, Bell security
Blake: okay
Blake: please open your BEll security
Steve: OK, done
Blake: Please click Firewall then click on Internet Access Rules
Steve: OK, done
Blake: in thelist of entries, do you see magicjack?
Steve: Yes
Blake: is it set to ALLOW or FULL ACCESS?
Steve: There is a green check mark, same as all the other programs
Steve: Means "allow"
Blake: okay
Blake: okay
Blake: please click on Advanced button then click Add Port or Protocol button on the lower left corner of your screen
Steve: OK, done
Blake: We will need to add two ports separately,
Blake: the first ports is
Blake: Description = magicJack1
Blake: TCP or UDP = select UDP
Blake: Direction = Any Direction
Blake: Port Number = 5060
Blake: Then click OK
Steve: Under "Name"/
Blake: For name: type in MAGICJACK1
Steve: I don't see "diecrtion"
Steve: direction
Blake: leave it blank
Steve: I mean, there is no box for direction. TCPof UDP, I checked UDP. Ports, I have 5060. What about "other Protocol"?
Steve: Just click OK?
Blake: yes, just click on OK...
Blake: done?
Steve: yes
Steve: Customer created rule, click OK again?
Blake: yes, click on OK
Steve: done
Blake: Now please click on Add Port or Protocol button again and enter the second port
Blake: Description = magicJack2
Blake: TCP or UDP = select UDP
Blake: Port Number = 5070
Blake: Then click OK
Steve: Done
Blake: now please unplug your mj and plug it in after 15 seconds
Steve: Magicjack starting up
Blake: update me if the error is still there
Steve: Hey Blake.... Thanks, "ready to Call"....
Blake: great!
Blake: Is there anything else I may help you with today?
Steve: Nope, thaks a lot, have a good evening
Steve: thanks
Blake: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you.
Blake: hi there Stebe
Blake: *steve
Steve: Steve
Blake: do you have rogers security installed in your pc?
Steve: No, Bell security
Blake: okay
Blake: please open your BEll security
Steve: OK, done
Blake: Please click Firewall then click on Internet Access Rules
Steve: OK, done
Blake: in thelist of entries, do you see magicjack?
Steve: Yes
Blake: is it set to ALLOW or FULL ACCESS?
Steve: There is a green check mark, same as all the other programs
Steve: Means "allow"
Blake: okay
Blake: okay
Blake: please click on Advanced button then click Add Port or Protocol button on the lower left corner of your screen
Steve: OK, done
Blake: We will need to add two ports separately,
Blake: the first ports is
Blake: Description = magicJack1
Blake: TCP or UDP = select UDP
Blake: Direction = Any Direction
Blake: Port Number = 5060
Blake: Then click OK
Steve: Under "Name"/
Blake: For name: type in MAGICJACK1
Steve: I don't see "diecrtion"
Steve: direction
Blake: leave it blank
Steve: I mean, there is no box for direction. TCPof UDP, I checked UDP. Ports, I have 5060. What about "other Protocol"?
Steve: Just click OK?
Blake: yes, just click on OK...
Blake: done?
Steve: yes
Steve: Customer created rule, click OK again?
Blake: yes, click on OK
Steve: done
Blake: Now please click on Add Port or Protocol button again and enter the second port
Blake: Description = magicJack2
Blake: TCP or UDP = select UDP
Blake: Port Number = 5070
Blake: Then click OK
Steve: Done
Blake: now please unplug your mj and plug it in after 15 seconds
Steve: Magicjack starting up
Blake: update me if the error is still there
Steve: Hey Blake.... Thanks, "ready to Call"....
Blake: great!
Blake: Is there anything else I may help you with today?
Steve: Nope, thaks a lot, have a good evening
Steve: thanks
Jul 14, 2011 at 08:32 AM