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Acer dvd/cd not there

Last answer on Sep 23, 2009 3:15:46 pm BST Ottawabill, on Oct 17, 2008 2:37:25 pm BST 
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Hello,

I just bought an acer computer with vista self extracting files. set it up last night but it doesn't see the dvd/cdrom, no drive letter for it, and no cd devices shown in the device listing. I am new to vista and have no idea how to have it recognise this drive. It does see the usb and memory card drives, but nothing for the cd. The cd does work ie has power to it. Because I have no disk (self extract) I can't just re-install...

At a loss!!

Thanks

Bill

Configuration: Windows XP
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1

xpcman, on Oct 17, 2008 5:41:57 pm BST
  • +3

If it's new take it back and get another.

If that's not an option - open up the case and remove and reconnect the IDE cable to the DVD drive (with the power off). The IDE cable is big flat one.

It's either a dead DVD drive, a bad cable or motherboard problem with the IDE plug.

   
Reply to xpcman

2

bill, on Dec 4, 2008 5:54:24 pm GMT
  • +8

Hello, I have the same problem except my computer is about 6 months old. One day my DVD drive was recognized and now the computer can't find it. What did you end up doing to fix this?

   
Reply to bill

3

ottawabill, on Dec 5, 2008 12:42:41 am GMT
  • +2

Well, the moronic quality control in china had everything to do with it...they never plugged the dvd data cable in!!!

opened it up, plugged in in and away I went. No other problems since except I really dislike Vista operating system

   
Reply to ottawabill

7

Annette, on Feb 6, 2009 1:57:34 pm GMT
  • +2

Hi, same problem here. Could you please explain how I open it up to reach the cable. Thanks! Annette

   
Reply to Annette

8

ottawabill, on Feb 6, 2009 2:44:52 pm GMT
  • +5

Turn off the power and unplug...you should wait for an hour or so since some areas of your computer can hold a charge for quite awhile. Unscrew the the cover screws and take the cover off. What I found was the data connector (the wide fat cable) was not attached to anything. I easily found the plug for it on a board close by, plugged it in, put back the cover..and viola! i was set. Compter is made in china where quality control is usually lacking..you would think the machine would have been tested before releasing it?? Anyways that settled my proplem..have had no problems since.

   
Reply to ottawabill

10

techGuy, on Feb 21, 2009 7:21:05 am GMT
  • +1

It's not an unpluged cable or quality control problem from China it's something even more embarrassing, the lack of compatibility of the lame OS called Vista.

   
Reply to techGuy

5

Hyla, on Dec 24, 2008 10:31:30 am GMT

"I really dislike Vista operating system"

Try Ubuntu then... http://www.ubuntu.com :)

Cheers

   
Reply to Hyla

6

None, on Jan 27, 2009 7:02:05 am GMT
  • +3

This is what you do...

Start the Run Command Prompt

Type in "regedit" without the parenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

   
Reply to None

11

Jebbi, on Mar 17, 2009 4:26:36 am GMT
  • +8

I've tried to do this and can't find the upper and lower filters. I'm not really computer literate, but I can read and don't know how to do this when it doesn't respond to the commands. Please tell me what I'm doing wrong.
My cd drive worked for over a year and all of a sudden it didn't. Don't know what happened.

Thank you.

   
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13

missie27, on Apr 26, 2009 9:24:57 pm BST
  • +1

Thats the same as me worked fine and now its gone.. I tried to look for the filters and no filters there. even the tech from acer was confused.. any advice would be great

   
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16

reyn, on Aug 29, 2009 2:40:13 am BST

It's not letting me delete it. It says error while deleting key.

   
Reply to reyn

17

 Thomas the solver, on Sep 23, 2009 3:15:46 pm BST

Had the same prob, no CD_DVD showing on my Acer Aspire 5100.
Here it is guys. This is the perfect asolutly free answer to your prob.

http://www.downloadsquad.com/...

   
Reply to Thomas the solver

4

xpcman, on Dec 5, 2008 5:19:54 pm GMT

Give Vista a chance

   
Reply to xpcman

9

looo, on Feb 7, 2009 8:08:16 pm GMT

Balls.

   
Reply to looo

14

weekendcomputerhack, on May 22, 2009 9:16:22 pm BST

Hi,

The problem isn't the drive, or a Sony big brother association to the RIAA, it has to do with the crappy software Acer includes and forces you to run on the laptop! I have fixed my laptop and hope this helps any of you out there!

I have had many and MULTIPLE issues with the Acer 5100.
Most of the issues related to crappy software from Acer and Vista updates making them crash. Like an update eliminating my laptop from recognizing and accessing my hard drive, and a computer is pretty hard to run when it doesn't have access to a boot drive!
My latest frustration occurred recently when I installed the latest Vista service pack. I started having multiple issues with both my hard drive recognition and also eht eData security suite pre installed on my Acer 5100.
I started having MULTIPLE like 8-10 error pop up windows for eData Security. So I decided to uninstall it since I was running a different program to protect my laptop.
Well then iTunes started acting weird, not recognizing CD's and also not playing song files.
So I then wiped my system clean of eData, rebooted, rechecked there were not references to eData in the Regedit trees, and did a hard shut down, and a clean power on.
I then reinstalled eData and now my system is working smoothly.

Hope this helps.

   
Reply to weekendcomputerhack

15

oxford2o07, on Jun 23, 2009 6:31:35 am BST

I followed above deleted upper and lower filters made no difference :(

   
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