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Ottawabill - Latest answer on Jan 24, 2013 10:50AM

Hello,
I just bought an acer computer with vista self extracting files. set it up last night but it doesn't see the dvd/cdrom, no drive letter for it, and no cd devices shown in the device listing. I am new to vista and have no idea how to have it recognise this drive. It does see the usb and memory card drives, but nothing for the cd. The cd does work ie has power to it. Because I have no disk (self extract) I can't just re-install...
At a loss!!
Thanks
Bill

Answer

+96

bill Dec 4, 2008 12:54PM

Hello, I have the same problem except my computer is about 6 months old. One day my DVD drive was recognized and now the computer can't find it. What did you end up doing to fix this?

ottawabill - Dec 4, 2008 07:42PM

Well, the moronic quality control in china had everything to do with it...they never plugged the dvd data cable in!!!

opened it up, plugged in in and away I went. No other problems since except I really dislike Vista operating system

Annette - Feb 6, 2009 08:57AM

Hi, same problem here. Could you please explain how I open it up to reach the cable. Thanks! Annette

ottawabill - Feb 6, 2009 09:44AM

turn off the power and unplug...you should wait for an hour or so since some areas of your computer can hold a charge for quite awhile. Unscrew the the cover screws and take the cover off. What I found was the data connector (the wide fat cable) was not attached to anything. I easily found the plug for it on a board close by, plugged it in, put back the cover..and viola! i was set. Compter is made in china where quality control is usually lacking..you would think the machine would have been tested before releasing it?? Anyways that settled my proplem..have had no problems since.

techGuy › ottawabill - Feb 21, 2009 02:21AM

It's not an unpluged cable or quality control problem from China it's something even more embarrassing, the lack of compatibility of the lame OS called Vista.

Hyla - Dec 24, 2008 05:31AM

"I really dislike Vista operating system"

Try Ubuntu then... http://www.ubuntu.com :)

Cheers

None - Jan 27, 2009 02:02AM

This is what you do...

Start the Run Command Prompt

Type in "regedit" without the parenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

Jebbi - Mar 17, 2009 12:26AM

I've tried to do this and can't find the upper and lower filters. I'm not really computer literate, but I can read and don't know how to do this when it doesn't respond to the commands. Please tell me what I'm doing wrong.
My cd drive worked for over a year and all of a sudden it didn't. Don't know what happened.

Thank you.

missie27 - Apr 26, 2009 04:24PM

thats the same as me worked fine and now its gone.. I tried to look for the filters and no filters there. even the tech from acer was confused.. any advice would be great

reyn › None - Aug 28, 2009 09:40PM

It's not letting me delete it. It says error while deleting key.

WENDE › None - Dec 29, 2009 09:03PM

THANKS THIS WAS SOOOOO HELPFUL. IT WORKED AND I AM VERY THANKFUL!!!

Sebastian - Aug 3, 2010 12:40PM

hey i have same problems, ( on and off) but i cant find any filter only 4 folders 0000, 0001, 0002, and Properties that i cant open ...any ideas
thx in adv

Laura - Oct 29, 2012 11:57AM

Hi this fixed the problem for 24 hrs, but CD drive no longer works again? Any ideas?

Brian - Jan 24, 2013 10:50AM

It worked for me thanks,

Answer

+24

xpcman 7225Posts Wednesday October 8, 2008Registration date ContributorStatus May 18, 2013Last seen Oct 17, 2008 12:41PM

If it's new take it back and get another.

If that's not an option - open up the case and remove and reconnect the IDE cable to the DVD drive (with the power off). The IDE cable is big flat one.

It's either a dead DVD drive, a bad cable or motherboard problem with the IDE plug.

Answer

+14

MadEnglish Apr 2, 2010 08:22PM

I have Acer Aspire 7520, bought in 2007, worked like a dream then started acting wierd in Dec '09. Failing to boot, freezing part way thru POST, then when it did boot, DVD drive disappeared and re-appeared sporadically and other such annoyances. Followed ACER1's advice and it worked for one power on, then same problems returned. Went to local DIY store and found hardened plastic version of same screw following onantho's comment, and all seemd to be well. Until today. Now my laptop will not do ANYTHING while the DVD drive is installed. Acer have been less than useless, and I could probably buy a small island with the cash I have spent calling their tech (un)support(ive) team, so no green button, I do not have 'an' answer, I have THE answer:
Steer clear of Acer. Save up and buy something good.
[SOLVED]

Answer

+10

CCrenshaw Jun 4, 2010 01:53PM

Right click My Computer or Computer and go to properties. Go to Device Manager or the equivalent of that. Find you Dvd/Cd Drive. Right click, and then scan for hardware changes. That should bring it up and this is very simple to do.

If no reinstall the driver, thats almost always a fix.

Harendra - Jun 11, 2010 03:08AM

Thanks, it worked

britkh - Aug 9, 2010 08:43PM

Worked like a charm!!! Thanks :)

Answer

ACER1 Feb 14, 2010 12:22PM

Acer aspire model 50... DVD drive dissapears... SOLVED. It's actually a manufacturing problem. The dvd metal case atually touches the the interior metal case of the laptop causing a shortcircuit. Solution: Remove The DVD drive from its place by removing the screw of the drive from the back of laptop and then pull the drive gently out from the laptop case. At the end of DVD case you can see the metalic extension, with a little hole. Cover that entire area with something, i used a sticker, but let that hole free, so you can put the screw back in once you put the DVD drive back in to the laptop case. That's it. If your DVD drive has no other defects, it should work. It's a common problem to all Acer Aspire 5 series (5100, 5101, 5020, etc etc).

onantho - Mar 10, 2010 09:05PM

If that is the problem then there is also another step to follow. One would have to replace the original screw,which is made of metal, with a plastic or non-conducting screw because that same screw still touches both metals. Of course, before thinking it through, I tried it and that did not work. I still have the problem. Any other suggestions?

onantho - Mar 10, 2010 09:05PM

If that is the problem then there is also another step to follow. One would have to replace the original screw which is metal with a plastic or non-conducting screw because the screw still touches both metals. Of course, without thinking it through, I tried it and that did not work. I still have the problem. Any other suggestion?

Kimble - Mar 23, 2010 03:23PM

Are you kidding man??

frustrated - Apr 21, 2010 11:23AM

Didn't work for me either, insulating the hole plate and removing the metal mounting screw.

Answer

oxford2o07 Jun 23, 2009 01:31AM

i followed above deleted upper and lower filters made no difference :(

Answer

ed Apr 23, 2010 12:03PM

my acer aspire 6930 dvd driver run only in cd-rom, dvd is not recognized

Answer

JBON Jan 13, 2010 12:05PM

After owning the machine for 2 years, the machine stopped recognizing the CD drive. Followed the advise on here and took the machine apart to find the ribbon cable came unplugged. Taking the machine apart isnt for the faint of heart, but after about an hour it's working again.

Answer

-1

xpcman 7225Posts Wednesday October 8, 2008Registration date ContributorStatus May 18, 2013Last seen Dec 5, 2008 12:19PM

Give Vista a chance

Answer

-1

weekendcomputerhack May 22, 2009 04:16PM

Hi,

The problem isn't the drive, or a Sony big brother association to the RIAA, it has to do with the crappy software Acer includes and forces you to run on the laptop! I have fixed my laptop and hope this helps any of you out there!

I have had many and MULTIPLE issues with the Acer 5100.
Most of the issues related to crappy software from Acer and Vista updates making them crash. Like an update eliminating my laptop from recognizing and accessing my hard drive, and a computer is pretty hard to run when it doesn't have access to a boot drive!
My latest frustration occurred recently when I installed the latest Vista service pack. I started having multiple issues with both my hard drive recognition and also eht eData security suite pre installed on my Acer 5100.
I started having MULTIPLE like 8-10 error pop up windows for eData Security. So I decided to uninstall it since I was running a different program to protect my laptop.
Well then iTunes started acting weird, not recognizing CD's and also not playing song files.
So I then wiped my system clean of eData, rebooted, rechecked there were not references to eData in the Regedit trees, and did a hard shut down, and a clean power on.
I then reinstalled eData and now my system is working smoothly.

Hope this helps.

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