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HP Pavilion dv6500 - fingerprint reader

Last answer on Oct 2, 2009 6:31:55 am BST lili, on Oct 15, 2008 4:58:14 am BST 
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Hello,
My name is Liliana. I have an HP Pavilion dv6500 notebook which comes with a fingerprint reader. When i first bought it it worked fine. Then my laptop had to be restored and I do not know if the fingerprint reader feature was deleted. I cannot find it in the section Programs in the Control Panel and I would like to know if there's a way to get it back to normal.

Configuration: Windows Vista
Firefox 2.0.0.17

1

xpcman, on Oct 15, 2008 5:07:59 am BST
  • +1

HP only lists a fingerprint driver for Vista (AuthenTec Inc. AES2501 Fingerprint Driver) I hope that's what you have.

Follow this link

http://h10025.www1.hp.com/...

Reply to xpcman

2

kurhnert, on Dec 6, 2008 5:45:23 pm GMT
  • +2

Hello,
I have installed Fingerprint Driver but i dont know where to use it cos i cant find it on Control Panel

Reply to kurhnert

3

A-Samir, on Jan 9, 2009 1:28:30 pm GMT

You need the following software to manage it :

ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37731.exe

Ahmed Samir
http://www.am4computers.com

Reply to A-Samir

11

 Deepu, on Oct 2, 2009 6:31:55 am BST

I used the software... but it doesnt work. wer shoul i go to use the sw. i cannot see any icon.

Reply to Deepu

4

ruffjr15, on Jan 22, 2009 12:31:01 am GMT

Try this link it should work
http://h10025.www1.hp.com/...

Reply to ruffjr15

5

sunil, on Jan 31, 2009 7:31:08 am GMT

Hi

Reply to sunil

6

unknwn, on Feb 14, 2009 12:22:38 pm GMT
  • +3

1st go to device manager(right click on my computer ,go to manage click,go to device manager)click + 'personal identification device' u ll c authen tech inc.... .right click on it,go to properties,go to driver,click Roll back driver.
the problem ll b cured.try this.

Reply to unknwn

7

Ken, on Mar 29, 2009 6:18:12 pm BST
  • +2

I found the software in the SWSetup folder in the sub-folder VSAM (Veri Soft Access Manager)

Reply to Ken

10

ROSE, on Sep 9, 2009 3:37:53 pm BST

I CLICK THERE BUT THE ROLL BACK DRIVER IT IS NOT ACTIVATED YET NOW

Reply to ROSE

8

angel, on May 3, 2009 10:12:08 pm BST
  • +2

Hi to all, i have problem with the " hp mobile data protection driver" i cannot find the driver even in the hp official it did not work. my os is vista 4-bit

Reply to angel

9

adam, on Jul 25, 2009 3:04:06 am BST
  • +3

Hi all... jst wondering is it possible to reset the finger print password?

Reply to adam