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Computer shuts off at random, the restarts.

Last answer on Nov 15, 2009 2:50:06 am GMT Rik, on Oct 1, 2008 11:25:15 pm BST 
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Hello,
My computer suddenly started shutting off, then, after a second or two, restarting -- as if I turned it off and on. There are no error messages in the log files. In the BIOS, I set it not to restart, but it does. The only thing that shows up in BIOS error logs is Keyboard not connected -- but I have a Saitek that I connected months ago. (Long enough for the darn key caps to start wearing off.) The keyboard shows up in the device manager.

I have an 80 gbyt HD
CD/DVD/RW drive
Floppy drive
Logitech wireless mouse (marble mouse)
Board: Intel Corporation D915GAG AAC64123-302
Serial Number: BQAG43717011
Bus Clock: 200 megahertz
BIOS: Intel Corp. EV91510A.86A.0431.2005.0324.1533 03/24/2005

3.40 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
Windows XP Home Edition Service Pack 3 (build 2600)

The problem became evident when I tried to upgrade Webroot Spyware -- and the update just took off and hogged 97% of my system resources, forcing me to shut it down and remove it.

I've cleaned everything in the tower.
Removed and replaced the conductivity jell on the heat sink for the chip.
Removed the side of the tower and added a desk fan to blow into it.
BIOS reports temps running around 158 to 160 degrees.
All fans are functional.

Have run Spybot S&D to check for problems.
Have cleaned the registry with 3 different registry cleaners.
Used advanced Windows Care V2 to repair problems.

I use AOL landline, not DSL or Cable, as an ISP.

System shuts down and restarts at short intervals when I first turn it on in the morning. The intervals later grow longer, ranging between 30 minutes and 8 hours. Sometimes, even that interval shortens.

PLEEEZE don't tell me it's my motherboard!

BTW, system is 4 years old. Built specifically with a huge power supply at a reputable computer store. It's not off the shelf.

Any help will be much appreciated and please note, I'm not exactly real computer smart.

Thanks

Configuration: Windows XP
Internet Explorer 7.0

1

frosty, on Oct 2, 2008 2:17:53 am BST
  • +3

From what you told me it sounds like a power supply issue. I have had the same issues with my pentium 4 fileserver. It would run at short intervals that would get larger. I took a look at the psu voltages using aida32 and it showed them way out of normal ranges. I would suggest buying one of those 40$ psus at bestbuy or get a cheep one online and see if that fixes the problem. It also sounds like your system is running pretty warm but not out of normal range.
A new psu fixed my server so go ahead and try it.

Reply to frosty

2

Khaydin, on Feb 12, 2009 3:12:47 am GMT
  • +6

I have had the same issue with two different computers, the likelihood of both having a bad power supply issue is extremely slim. Especially since they were working fine with only SP2 on them.

Reply to Khaydin

3

dochutchins, on Mar 18, 2009 3:33:28 pm GMT

I have the same reboot problems on my pc w/xp sp3, 4 or 5 times a day. about 1 week ago I was running vista the memory hog, however I never had one reboot problem w/ vista in the whole two months I ran it. I conclude, more times than not these reboots are xp, and software issues. I'm still running the xp black sp3, because my pc runs days faster with it, w/2 gb's of ram, and a crap load of stuff running in the back ground, I still have about 1.3 to 1.4 gb free. Vista is a hog, when I ran it, I barely had any ram left at all. So I will just live with the reboots, unless someone has the magic answer.

Reply to dochutchins

4

Vilinus, on Apr 6, 2009 4:14:43 pm BST
  • +1

POWER SUPPLY

Reply to Vilinus

5

dochutchins, on Apr 6, 2009 7:57:37 pm BST

Well first of all, get rid of that old keyboard, and get a new logitech, or something at a store like Target, or Walmart. Next check your power switch wire/s, and check for lose wires, or bad connections. I also have had the exact same problems with the XP operating system, so I switched over to Vista Ultimate. I hate to tell you this...........but you will need 2 to 4 GB of ram, and if you want to avoid the resets, you will have to install Vista, and start all over again. Take it from me, I have 26 years of experience with computers, and I have been through it all. I had to build a new computer just to run Vista. You can get Vista Ultimate through a bit-torrent like Limewire, or Bear Share, I use BT Junkie online, and UTorrent to download, any will work. Get back to me.......

Reply to dochutchins

6

Vilinus, on Apr 6, 2009 10:09:55 pm BST

Don't just make changes ie memory (which u should do eitherway) to run Vista. U better get educated on Vista first. you may not like what u see or feel. CHECK THE SIMPLE STUFF FIRST. CHECK TO SEE IF IT IS USER ERROR. RESTART. DETERMINE IF THE PROBLEM IS HARDWARE OR SOFTWARE. HARDWARE? DETERMINE WHICH COMPONENT IS FAILING. CHECK SERVICE INFO SOURCES.

Reply to Vilinus

7

dochutchins, on Apr 7, 2009 3:27:10 pm BST

I agree. Vista takes time to get adjusted to, and it's a memory hog. I'm running with 2 GB of Ram, and I see now, I need 4 GB Ram. The issue I had with XP, is it will reset your PC at random. I was running XP Vista Black SP3. Since I've started using Vista for about 3 months, I've not had one reset. Ive heard hundreds of cases identical to mine.

Reply to dochutchins

8

aaronlee, on Jul 11, 2009 5:57:21 pm BST
  • +1

I have a brand new Gateway desktop pc from best buy, with 8 gig ram, quad processor and have lately been experiencing a problem... i walk away from it for a while and it just Shuts Down! No reason! or... when i try to play Halo CE after playing for about 15 minutes, BOOM. computers abruptly shuts off. then i have to turn it back on with the message "your computer did not shut down properly etc.... what is wrong????? is gateway just that crappy that fans stop working or my Nvidia graphics card over heats?? maybe i have a crappy surge protector?

it has Vista 64, and Halo CE wont even recognise that i have any ram at all!!! im starting to miss my crappy Dell computer with Pentium 4 with XP, i could play games like halo for days, it NEVER shut down like that. this sucks lol You would think with better technology that they would have the bugs worked out before they decide to Sell their crappy computers. lol help

Reply to aaronlee

9

MIke250, on Jul 12, 2009 9:14:59 am BST
  • +2

I probably have the same Gateway from Bestbuy, a Gateway LX6810-01

Intel Core 2 Quad Q8200 Processor @2.33GHZ
8GB DDR2 RAM
1GB NVIDIA GeForce GT120
Vista 64-Bit Home SP1 Operating System

Suddenly in the past three days I am experiencing similar sudden shutdowns and restarts. I'm trying to localize the problem, and have so far done the following with no resolution:

- Turned off the "Automatically restart" option in the System Failure settings of Startup and Recovery. Still rebooting with no warning.

- Opened the box and double checked to make sure RAM and Graphics card were seated firmly.

- Checked the fans, also gauged the heat and it didn't "feel" overheated to me.

- Downloaded and installed latest driver for my graphics card.

- System restore to a save point going back a week, prior to a couple windows updates and an install of BlizConn software.

Figured I've been experiencing the problem for 3 days, a week would be a good time frame.

I am very open to suggestions. Seems to only happen when I am gaming, though that's not an entirely fair test as that's what I have been trying to do most over the past 3 days. The family watched 3 DVD's on it two nights ago without a single problem.

Reply to MIke250

10

darthfroth, on Jul 20, 2009 11:08:03 pm BST

I bought the same exact PC from Best Buy (Gateway LX6810-01) and have been experience the same problems. It first happened 2 months after I bought it. I've checked for overheating, tried switching out the memory, checked my startup options... Then out of the blue it stopped doing it for a couple months but recently started shuttin off on me again. A friend told me it could be something to do with firmware which I have not looked into yet. If anyone knows anything else that might help I would appreciate it.

Reply to darthfroth

11

totfit, on Jul 27, 2009 11:03:47 pm BST

I have the same thing going on. I am triple booting Vista, Win7, and Mint Linux. Doesn't matter which OS I am in, I get random shutdowns. It is NOT overheating. I would thing it would have to be the power supply. The only message I am getting in the event log is power loss to kernal. Duh! This just recently started happening, but the times between shutdown are getting closer. Seems to live longer in Vista.

Reply to totfit

12

-, on Jul 29, 2009 7:32:15 pm BST

PSU, Mobo, or thermal grease. Those would bethe first things I'd look at.

Reply to -

13

- , on Jul 29, 2009 7:34:38 pm BST

ALso memory too. Forgot about that. Memtest86 is a good one. Try that First, before the other stuff.

Reply to -

14

DG683, on Jul 29, 2009 9:38:40 pm BST
  • +1

I am having the same issue as all of you. I've owned it for a few months and suddenly the LX6810 starts shutting down without any warning or reason.

I've done almost everything suggested here and nothing has worked. I assumed it had to be a heat issue and I left it unplugged for 30 minutes to cool, then turned it back on and it hasn't shut down yet. (over an hour, and I've been doing a lot of tasks. Prior to this "cool down" it was turning off every 10 minutes or so) I will be purchasing a fan as I am sure it is a heat issue, specifically my hard drive which I've learned was running ridiculously hot.

Reply to DG683

15

Texas Big Ed, on Jul 30, 2009 3:11:05 pm BST
  • +2

Gateway just posted a BIOS update for the LX6810. Go to the support/driver download page for the LX6810, and you'll find it there. Back when Gateway was Gateway, not Acer/Gateway/E Machines many support functions were done differently and with more detail (meaning - done better). They use to include extensive details, install instructions, change logs, etc. with driver downloads. You won't find much helpful info. to go with this BIOS update, but it may well fix the shutdown issues I see mentioned here. I've installed it, and you'll really notice only one change -- you can't miss it when you restart your computer for the first time after the update. The CPU fan will be set to run constantly and at a fairly high RPM. The noise may or may not be objectionable based on where your system is located and your tolerance for the distraction. I'd have to believe that Gateway is responding to problems/warranty issues related to premature heat related CPU failures. I'm monitoring my CPU temperature with freeware "SpeedFan" now. I do not like the higher noise level and may look for ways to bring the CPU fan speed back down a bit if I can do it without significant heat increases. SpeedFan can be used to control fan speed in many circumstances, but I don't think it will be able to override a BIOS setting change -- I may be looking at hardware/physical changes if I decide to lower the CPU fan RPM and noise level.

On the BIOS update: After you download the zip file and extract the contents, review the "Read Me First" text file for some very basic but better than nothing instructions on installation.

Reply to Texas Big Ed

16

Texas Big Ed, on Jul 30, 2009 5:51:00 pm BST

Should have added this to my previous post:

With or without the LX6810 BIOS update, it is critical to maintain 3" - 4" minimum clearance on the left side (as viewed from the front) of the case -- the air intake point for the LX6810 CPU fan. Without the clearance, you're setting yourself up for heat related issues.

Reply to Texas Big Ed

17

totfit, on Jul 30, 2009 10:04:26 pm BST
  • +1

The bios upgrade and fan issues doesn't sound like an upgrade to me. One thing I really like about the system is that it is quiet except when "stressed". I haven't had any heat issues of which I am aware. I haven't had a shut down either since I blew out the system with compressed air. It was hardly dirty at all, but that "fixed" my shutdown issues for some reason. When it did shutdown, it wasn't running hot. Most of the time just the opposite.

Gregg

Reply to totfit

18

gtmethod3, on Aug 1, 2009 7:22:10 pm BST
  • +5

Same computer, used to have the same problem.

It's a heating issue. If you haven't noticed yet, the LX6810 comes stock with 2 fans, a CPU fan and a power supply fan. In other words, there are no case fans. There are spots to have a 120 mm case fan put in on the rear of the case (exhaust) and a 80mm case fan on the front of the case (for air intake). I'm guessing Gateway wanted to save a few bucks by not including case fans.

I recently upgraded my LX6810 with a graphics card, sound card, new power supply, and a few other things. With all this, I also installed a 120 mm fan on the back and 80 mm fan on the front. I have not had any heating issues since, and I am running very hardware intensive programs.

Simple solution: Buy the two fans and install them yourself for 15-30 bucks depending on how fancy of fans you want. Be sure to get the right connections to power the fans (either throught the motherboard or directly the power supply).

A few notes:
1. When hooking one or both fans to the motherboard header "SYS FAN", it appears that there is no speed control or enough voltage being supplied to the fans. They run about half speed all the time. It does, however, show the speed of the fan in the BIOS and Speedfan.

2. I just upgraded to the latest BIOS update Gateway came out with. The only change I have noticed is the CPU fan runs at a constant 3250 RPM, instead of 1400 RPM. It appears to me that Gateway was getting enough returns because of heat issues that their simple fix was to up the CPU fan speed. This has disappointed me greatly because I enjoyed the quietness of the machine. Now it is a constant howl.

The interesting thing is, the CPU temp isn't the problem, I believe. The CPU runs very cool; the cold air intake helps a lot. It is the rest of the components that are overheating. Feel the heatsink right below the processor after using it for some time. It will be burning hot. The higher speed of the CPU fan will pull in more air to the case, but not very efficiently at all.

3. I can't seem to find a way to change the speed of any of the fans. Not through BIOS or Speedfan. I think either the motherboard doesn't support it or Gateway's BIOS is preventing this (most likely the correct answer).

If anyone has any info regarding the BIOS or controlling fan speed in this computer, I would be greatly interested. I would even go back to the old BIOS with the low fan speed instead of this useless howling I have now.

I am contemplating getting rid of the motherboard and installing a new one completely because I am sick of dealing with Gateway. I spent a hour with their tech support, and they are CLUELESS. What a waste of time. I was very happy with this product until these issues came up. It is still a great computer for the $$. The case is actually very nice. It provides great cable management, good airflow (when installed correctly with right fans) and cool expansion bays.

If anyone has any questions regarding all of this, please feel free to ask. I will be more than happy to help.

Reply to gtmethod3

22

John, on Aug 25, 2009 10:31:16 pm BST

Hi, I'm not sure, but I do not think that it's the fan. If you go into you stats window, right after you boot up, you can see your fan, all of your voltages, and your temperatures. All of mine are ok, and not even near the shut down temp. Yet the unit still shuts down at will. You could be right, but I don't know. Take a look at your status window, and see what you think.

Reply to John

23

Rod, on Sep 5, 2009 1:17:19 am BST
  • +2

Don't take the brown acid. I mean, don't install that BIOS thing from Gateway. I'm sorry if you did.

What to do:

1. Grab a can of that spray air/duster stuff, open the panels on your computer and start spraying all of the dust off the intake fan, power supply fan, heat sinks (you know, those metal grids around the fans, motherboard and power supplies), and every card in the tower. Then do it again.
2. Optional: Buy a 120 mm fan (mine was $14.99 at Fry's Electronics; Silenx Ixtrema 120) and install it at the back of the tower (blowing air out of the tower). Use the 4-pin power supply cord to power it (the 3-pin on the motherboard did have enough juice to power it). These dopes at Gateway could have done this for pennies on the dollar but they are dopes.
3. Download free "Speedfan" application and monitor your computer's temperatures for a few days.
4. Keep you computer in the most dust free environment and use the air cans every three months or so (depending on dust level).

My Gateway from Best Buy (yes, the 8 GB RAM, 640 GB hard drive, Quad Core) has gone from a shut down machine and is as good as new since I did those things.

Avoid the BIOS update and don't bother call Gateway/India for support. Waste of time.

Good luck.

Reply to Rod

24

Scott, on Sep 7, 2009 4:11:54 am BST

Hi,

Thanks for the info. Just bought a 6810, and I like it a lot, but it does get a bit warm. Went out and bought a 120mm fan:

http://www.thermaltakeusa.com/Product.aspx?C=1164&ID=1724

The connectors are 4 pin, but regardless, I can only see square four pin connectors coming off the power supply - where/how did you connect your fans?? Mine does have what I believe is a rpm monitor wire and it appears there's a spot for that on the mobo...any help would be appreciated.

Thanks!

Reply to Scott

25

Rod, on Sep 9, 2009 10:56:26 pm BST

The 4-pin connector is wrapped with a bunch of cords off the power supply. There are multiple connectors dangling at the center of the 6810X (?) case and look for the one just hanging there with four pins. This connector has a white housing and for round peg-like holes. My case fan came with a 3-pin to 4-pin adaptor that worked in a snap.

Good luck to you.

Reply to Rod

27

ken, on Sep 23, 2009 7:03:39 am BST

Where does the 4pin power supply cord go? i see no place for it. email me back please.

this goes to all that installed any case fan for this computer, how do you connect the power supply? i was going to buy some cheap fans off of ebay for less than $5. but dont see where the 3pin is, and where to connect the cord is at. please help.

Reply to ken

30

Rod, on Sep 28, 2009 11:45:58 pm BST

The case fan I originally purchased, the 14dba Ixtrema 120 mm, had a freely hanging thermostat wire with node that began to shut down the fan all the time. I took it back to the store and purchased the 11 dba Intrema 120 mm fan. This fan has no thermostat node and will run quietly AND continuously. That is what this Gateway case needs. I'll keep you posted if this fan does the trick.

Reply to Rod

19

elitecamper, on Aug 4, 2009 8:23:52 pm BST

Guys install a fan controller like this one:
http://www.newegg.com/...

It will control the fan speed, so we need to lower the CPU fan speed down. Also we need to get some case fans for intake and exhaust. Well that is what I am going to do. This machine is now so loud after the bios update.

BTW Gateway customer support is the worst I have ever experienced, I was pretty shocked by how much they do not care. I don't think they are even in the united states.

Reply to elitecamper

20

elitecamper, on Aug 8, 2009 6:35:00 pm BST

Guys regarding my previous message the zalman fan controller will not work with this motherboard without some modification to the little controller. Because the fan header on the motherboard is 4 pin and the zalman fan connector is a 3 pin. But you can get it work you just need to modify the zalman connector a little. You might want to look at other fan controllers that support 4 pin fan headers.

Reply to elitecamper

21

ant, on Aug 18, 2009 4:44:22 am BST

Its because the SILVER COMPOUND under the chip is CHEAP WARNED OUT or BURNT ;] replace it it artic silver or sumthn good luck sir!

Reply to ant

39

reb, on Nov 8, 2009 12:19:10 am GMT
  • +1

Had power supply changed ,worked ok for week then did again changed video card only shut down 1 time

Reply to reb