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Can't open my 2007 document

Last answer on Oct 9, 2009 9:41:42 pm BST bernie, on Sep 29, 2008 11:48:04 am BST 
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Hello,
i can't open my docx word document.i'm running office 2007 and i'm clickin all my word documents and getting the same response "the file is not available"! this is happenin with all my saved documents. their format is docx.
Help!
thanks

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2

xpcman, on Oct 9, 2008 1:43:37 am BST
  • +3

Reload Office 2007

   
Reply to xpcman

5

danygv, on Nov 30, 2008 11:43:08 am GMT

How do you reload???

   
Reply to danygv

17

GenX, on Feb 23, 2009 4:57:52 am GMT
  • +1

If you still using previous version of Office, you have to convert docx before you can read / modify it.

http://forkus.com/files/download/docx+converter

   
Reply to GenX

3

prakash164, on Oct 10, 2008 5:25:18 am BST

Hello,
i can't open my docx word document.i'm running office 2003 and i'm clickin all my word documents and getting the same response "the file is not available"! this is happenin with all my saved documents. their format is docx.
Help!
thanks

   
Reply to prakash164

25

fayas, on Aug 1, 2009 7:23:13 am BST

Hello prakash,

u will rename the format in docx to doc format.
after u open it. suppose u have same problem.
which type of error u have mail me...

   
Reply to fayas

4

tuyetnguyen, on Nov 20, 2008 10:54:00 pm GMT
  • +5

I have the same problem. Dont know what to do know. I even remove the software and reinstall it. It's still the same. I think some window files is missing. That's why it cannot oepn

   
Reply to tuyetnguyen

13

iffy, on Jan 19, 2009 9:32:06 am GMT

Just get microsoft office 2003 software

   
Reply to iffy

22

just me, on May 8, 2009 5:59:45 pm BST

To answer your question , You have to resave your docs. Go to top left corner of your word doc. click on the cirle with the emblem, scroll down to save as, this will give you option as to how you want to save your doc. click on word 97 - 2003 doc. This is the only way I can open my docs that i save for school.Maybe it will work for you.

   
Reply to just me

6

no_one, on Dec 1, 2008 1:05:37 pm GMT
  • +1

Microsoft uses a new document format by default in Office 07 (.docx instead of .doc). A lot of people have ran into this problem, mostly because Microsoft didn't even care to tell you. They also fail to let you know that you can still save documents as .doc to ensure compatibility with previous versions of Word.

What they do offer though, is a converter (in the form of an update/patch) so you can open your docx files in previous versions of Office.

Click on the link to get it.

http://www.microsoft.com/...

Hope it helps.

   
Reply to no_one

8

challenged, on Jan 4, 2009 4:29:06 pm GMT
  • +1

Thanks for the info on the file conversion, this has been driving me mad for ages and now resolved!!! STAR!!!!!!!!!!!!!!!!!!!

   
Reply to challenged

7

MFactor, on Dec 24, 2008 3:28:13 am GMT

Issue:

When trying to open Word Documents with MS Office 2007 installed in Windows Vista, it returns the error message “The file <file name> is not available”

Discussion :

This issue occurs when there is a AVG 2008 Installed on the system. It is assumed that it is an issue with AVG’s Engine conflicting with Word 2007

Solution :

• Uninstall AVG 2008 from the system
• Reboot the system

Reference Website : http://answers.yahoo.com/question/index?qid=20080903014217AAVP4pU

   
Reply to MFactor

9

CB, on Jan 7, 2009 4:15:20 pm GMT

Hi,
I was wondering if you could help me. I saw your answer on yahoo about why someone could not open any documents using office 2007. I have the same problem. Whether I'm using word or excel or any other program, every document that I try to open says "unavailable". I saw your suggestion about unistalling av something, but I don't think that I have this program. I have tried unistalling office and reinstalling it several times. At one point, I had norton and I unistalled that and had the same problem. I think that I now have McCaffe running, but it wasn't working before I installed this virus software, so I don't think McCaffe is the problem. There must be something else that is conflicting. Do you have any ideas for me. I'm desperate. For a while, I went back to previous versions of office, but I had issues with the addresses not generating properly on my email when I used Outlook (which I found out was actually not a problem but a missing option with that version). So then I switched back to Outlook Express>>>but I now have a blackberry and have to use Outlook. Long story short...I really need to keep my Office 2007 but I have not been able to open any documents for months now. I have to send the document by email to another computer to open it. I'm ready to pull my hair out. Please help.

thanks

Carol

   
Reply to CB

10

CB, on Jan 7, 2009 4:41:19 pm GMT

CB, on Wednesday January 7, 2009 04:15:20 PMHi,
I was wondering if you could help me. I saw your answer on yahoo about why someone could not open any documents using office 2007. I have the same problem. Whether I'm using word or excel or any other program, every document that I try to open says "unavailable". I saw your suggestion about unistalling av something, but I don't think that I have this program. I have tried unistalling office and reinstalling it several times. At one point, I had norton and I unistalled that and had the same problem. I think that I now have McCaffe running, but it wasn't working before I installed this virus software, so I don't think McCaffe is the problem. There must be something else that is conflicting. Do you have any ideas for me. I'm desperate. For a while, I went back to previous versions of office, but I had issues with the addresses not generating properly on my email when I used Outlook (which I found out was actually not a problem but a missing option with that version). So then I switched back to Outlook Express>>>but I now have a blackberry and have to use Outlook. Long story short...I really need to keep my Office 2007 but I have not been able to open any documents for months now. I have to send the document by email to another computer to open it. I'm ready to pull my hair out. Please help.

thanks

Carol

   
Reply to CB

11

CB, on Jan 7, 2009 6:31:16 pm GMT

VICTORY!

Just wanted to tell you that I fixed the problem. I looked at my program list and saw Norton still there. I tried to unistall it and it said "fatal installation error" and would not let me unistall it. (I had previously unistalled it and also run the Norton Unistall Tool about 6 months ago.) I guess the Tool was not suffiecient at that time and all the components did not uninstall. I just found the new updated Norton Unistall Tool and ran it. It took a few trys to actually get it to run, but when it ran, it was clear that it was removing more components. I restarted my computer and checked my populated programs list and the Symantic was still there. I tried another unistall and it gave me the same message of "fatal installation error" - so it still shows on the list. However, whatever I did do, must have removed the components that were conflicting with my Office 2007 and now I can open all documents on word, excel etc. What a relief.

   
Reply to CB

21

Rainbow_Eagle, on May 4, 2009 10:09:57 pm BST

Hi Carol, I was having the same problem, but I have found a solution! While you're in Office 2007, re-save the file as a "Word 97 - 2003 Document" and then transfer it to your phone. You will be able to read the file once it has the "doc" extension instead of the "docx" extension.

Rainbow_Eagle

   
Reply to Rainbow_Eagle

14

vani, on Jan 19, 2009 8:24:37 pm GMT

Hey people

I managed to fix this issue - it was because my default program was set to Microsoft Works Word Processor instead of Microsoft Word.

All you have to do is change your default program (assuming you are using Vista these are the steps required)..

Go to Start > Programs > Default Programs and select ' Associate a file type or protocol with a program'

Let the screen load all the extensions then scrol down to find the .doc extension then check it is set to use Microsoft Word - if it isn't select the 'Change Program' button at the top and change it to use MS Word instead and that should resolve the problem

If not go to the MS website and download MS Office SP1 and see if that makes a difference.

Good luck!

   
Reply to vani

27

lddeville, on Aug 22, 2009 9:55:17 pm BST

Vani,
Thanks for your answer! My .doc files were set to be opened by notepad. I associated them with MS Word and now they work.

   
Reply to lddeville

15

candoit, on Jan 25, 2009 5:24:39 pm GMT

Thanks my friend. This really ease the pressure. Thanks once again. Keep up the good work.

   
Reply to candoit

16

Will, on Feb 18, 2009 2:34:19 pm GMT

I'm using word 2007 and my documents now have a docx extention, consequently it's creating some problems. How can I covert to doc, extention and where do I locate these files

   
Reply to Will

18

8311255307087, on Feb 23, 2009 8:32:32 am GMT

--
ok here is my advice to you. remove office 2007 install 2003 then install 2007 dont choose upgrade choose onother option so you will use both office and they wont cnflic

   
Reply to 8311255307087

19

Luigyyy, on Apr 4, 2009 5:23:49 am BST

Hello Guys!

Well I've tried everything I see here. I still have the same problem. The thing is that it only occurs on my computer but If I transfer to the file into my brothers computer the file works and I am able to open it without any problem. I've uninstalled 07 lots of times and installed again and nothing seems to work for me :(

Any ideas of what could be wrong?

   
Reply to Luigyyy

20

sergio, on Apr 28, 2009 5:13:57 am BST
  • +1

I've finally solved this problem combining many ideas and editing registry.



*** PREAMBLE ***

When i double clicked and xlsx or xls file, excel opens but the file doesn't. Instead, i receive a message from excel that says file can't be located.

my pc conf is:
- vista home premium,
- office 2007 2p1
- and a lot of extra software like mcafee and acrobat...

I mixed idea of two previous solution and discussion on the web that talk about editing registry (to add quotes) and DDE conflicts with an idea of my own.

Original ideas didn't work on my pc like expected. I've wondered I had some kind on DDE conflict, so I disabled DDE through registry editing and voalá! it works! =D



*** SOLUTION ***

1.- find subkey of file that doesn't open using double click:

1.1- find extension you have conflict in HKEY_CLASSES_ROOT\ (ie: HKEY_CLASSES_ROOT\.xlxs) and then read data of (Default) value (ie: Excel.Sheet.12)

1.2.- find that value again in HKEY_CLASSES_ROOT\ (ie: HKEY_CLASSES_ROOT\Excel.Sheet.12) and look inside subkey shell\open (ie: HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\open)

NOTE: if you need, check http://www.justanswer.com/questions/1u4sk-vista-excel-2007-c­annot-open for more on this


2.- disable DDE through:

2.1- rename original ddeexcec key to ddeexec.bk (ie: original HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\open\ddeexec gets named HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\open\ddeexec.bk)

WARNING: in next step (2.2) be sure to do not rename command key; command key and command value are not the same things (keys are like folders and values mostly like files inside folders)

2.2- first, look inside comman subkey (ie: HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\open\command), then rename command value to command.bk (ie: HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\open\command\command gets named HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\open\command\command.­bk)


3.- be sure correct non DDE command is set as data of (Default) value in command subkey:

3.1 Verify data of (Default) value match this pattern: "...excel.exe" "%1" /e (ie: the value which data was verified is: HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\open\command\(Default))

3. 2 If data verified do not match, then edit it in order to match the pattern. (ie: data of HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\open\command\(Default) was setted to: "C:\Program Files\Microsoft Office\Office12\EXCEL.EXE" "%1" /e)



I hope to help.
Regards,
Sergio.
sergio28julio@gmail.com

   
Reply to sergio

23

TD, on Jul 20, 2009 4:35:54 am BST

I suddently had this same problem. I could open docs on my PC but not on my laptop and they are both set up nearly identically. I had made a docx that would open in hotmail on my PC but not on my laptop and both are running Office 2007. I tried saving my docx file (which it had saved to by default) as at 97-2003 version but my laptop still refused to open it although it would open in my PC no problems using hotmail. In the end, I ended up opening my document on my PC, cutting the text, pasting it into a new document, and finally saving it as a 97-2003 word version. Then I emailed it to my hotmail and tried to open it. Voila, it would open! So something about the docx disagreed with my laptop...not necessarily hotmail itself as I had no problem opening the same doc on my PC. So if in dobut, try cutting the text, pasting it into a new doc and saving ti as an older version...it worked for me.

   
Reply to TD

24

Microsoft Document Screwed, on Jul 27, 2009 11:13:43 pm BST
  • +1

Congratulations people, welcome to the club. The Microsoft Corporation created this bug to force old users of Word 97 to purchase their 'new and improved' version. Sadly, they turned the screws a little to hard and as you know... this causes a break in the system. Thanks Moicrosoft, I guess you taught us all a lesson.

   
Reply to Microsoft Document Screwed

FOUND IT DUDE, on Jul 28, 2009 12:18:32 am BST
  • +1

Here is the path
EXCEL CIRCLE ICON (UPPER LEFT)
EXCEL OPTIONS (LOWER RIGHT OF WINDOW)
ADVANCED
scroll down to GENERAL
CHECK OR UNCHECK...........Ignore other applications that use Dynamic Data Exchange (DDE)

That should do it, you should be able to open your excel files from their file folder without opening
Excel first.....

Chris

   
Reply to FOUND IT DUDE

26

snoopy, on Aug 13, 2009 3:19:27 pm BST

THANK YOU!

   
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28

 reicky, on Oct 9, 2009 9:41:42 pm BST

"FOUND IT DUDE", your answer worked fine for me.

Thanks.

   
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