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BLUE SCREEN - hang / reboot ... please HELP !

abha, on Tuesday 23 September 2008 à 15:46:44
Hi
I noticed after reading thru some of the posts that you people are very helpful here. Like Ibby.
I have been facing this problem for last few months on my IBM T60 Laptop running XP Pro OS. I get a blue screen and then the computer hangs ... showing some NMI parity check. It would boot up only when we press the power off button and then press on again - but in whole booting it wud go directly into the same blue screen. The only way possible to get my data was to boot uo in safe mode... where it seemed to work ok. I went back to IBM .. they cudnt do anything .. they said they changed the motherboard, updated the BIOS, and formatted my HDD....this is like in April. Then the notebook seemed to work fine for a few days.

Yet again the blue screen started in May first week ... however this time it was a lesser problem though still a problem. While working suddenly ... after a few minutes of work but still randimly, the screen wud turn blue and now showed Memory Dump and then then ut wud reboot on its own... this used to happen anywhere from 5 minutes repetion to 1.5 hours... i tried changing the single sodimm of 1 GB into a single SODIMM of btranded same specs memory of 2 GB thinking that something may be wrong with the memory, and the problem worsened. Now it felt like it wasgoing into some kind of a loop... the rebooting was happening within every 2 minutes. I changed back to the original 1GB SODIMM, and got back to the same status as described above. The problem happens suddenly .. and i have not been able to find any corelation to any particular software or internet or wireless commectivity with this error. Usually i am just using ... WORD, EXCEL , MS OUTLOOK, MSN MESSANGER , ADOBE ... nothing niche actually

Spoke to IBM techincal guys .. they said software problem. I spoke to Microsoft ... and gave them the error code... that used to come everytime the PC wud reboot.. saying something lilke ...

MESSAGE AFTER REBOOT

1. POP UP SCREEN / WINDOW SAYS FOLLOWING
THE SYSTEM HAS RECOVERED FROM A SERIOUS ERROR. A LOG OF THIS ERROR HAS BEEN CREATED.
PLEASE TELL MICROSOFT ABOUT THIS PROBLEM

THERE IS AN ERROR SIGNATURE WHICH READS AS FOLLOWS

BCCode :10000007F
BCP1 : 0000000D
BCP2 : 00000000
BCP3 : 00000000
BCP4 : 00000000
OSver : 5_1_2600
SP : 3_0
Product : 256_1

Below the above error signature is the following info in the same pop up screen / window

TWO BLOCKS / OPTION - SEND ERROR REPORT ..... AND 2ND ONE SAYS - DONT SEND ERROR REPORT

ALSO THERE IS ANOTHER TWO LINKS - ONE IS THERE TO CHECK TECHNICAL DETAILS & OTHER ONE FOR MICROSOFT PRIVACY POLICY .. IF U SEND THE ERROR REPRT TO THEM


2. IF U HAVE CLICKED .. CHECK TECHNICAL DETAILS IN THE ABOVE THEN THE FOLLOWING ERROR signature pops up in a separate pop up window

ERROR REPORT CONTENTS
C:\DOCUMENT~1\THINKPAD\LOCAL~1\TEMP\WER4a68.dir00\Mini081508-01.dmp
C:\DOCUMENT~1\THINKPAD\LOCAL~1\TEMP\WER4a68.dir00\Sysdata.xml

This was a month ago. Microsoft said this is hardware problem due to overheating of the machine perhaps. Anyways rather than going to the Ibm guys as they suggest the easiest is to reformat which still didnt serve the purpose since the last time ... so i tried doing some more investigation or else buy a new laptop.

Someone told me to download CCLEANER and try fising the registry and also clean away most unwanted problems.
Well indeed it did fix up a lot of registry issues... so it seemed. And for a 2 weeks the machine was perfect !! I thot i had saved myself.. But again for last few days .. the same rebooting started... and has happened 3-4 times in 2 weeks... the error is the same MEMORY DUMP and the error report contents are as follows -( the file names or memory dump names have changed )-


The latest error message now shows the following error message when it is sending the error code to Mictrodoft if i check the details as -

ERROR REPORT CONTENTS
C:\DOCUMENT~1\THINKPAD\LOCAL~1\TEMP\WER22c6.dir00\Mini092208-01.dmp
C:\DOCUMENT~1\THINKPAD\LOCAL~1\TEMP\WER22c6.dir00\Sysdata.xml

The only thing i can understand is that even now when i run CCleaner ... there is one pending issue that it reflects in the registry everytime and that is -

Problem - Missing TypeLib Reference
DATA - IOutlookPlug - {4A3451BE-99E0-476C-AE7F-C2A5671AC22E}
Registry key - HKCR\Interface\{A9CC9305-0A30-4015-92A0-0711EE24E720}

I try to fix it everytime ... CCLEANER SOFTWARE WINDOW GIVES FOLLOWING MESSAGE -

The TypeLib referenced at: Interface\{A9CC9305-0A30-4015-92A0-0711EE24E720} could not be located. These references are often left behind after uninstalling software.

Solution: Delete the registry key.

I press ( FIX ISSUE ) -
It shows - ISSUE FIXED but again the sane message crops up when i run the ccleaner to analyse registry problems.

Could there be any corelation between these.

I am really very depressed because of unable to solve this issue. and would be very very very very grateful to anyone who can help

I am running - NORTON INTERNET SECURITY SOFTWARE. Also i am running windows defender. I also use MSN Messanger frequently. That all about the softwares that areinstalled.

I was using IE 6.0 until few days ago and recently downloaded IE 7.0 but the problem was there earlier also and is still there.

Looking forward for some kind soul to help me

Regards

Abha
Configuration: Windows XP
Internet Explorer 7.0
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ibby, on Wednesday 24 September 2008 à 17:38:30
Well Microsoft and IBM were always gonna shift the blame. Not to worry let me do some research and i should get back to you in about 3 days max with a solution mate.

-ibby
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Lorri, on Thursday 25 September 2008 à 09:46:20
Hi my cousin is having an issue with her gateway desktop computer, I'm a computer tech but she has thrown a problem at me that I've NEVER seen before. I will be trying to repair her pc through REMOTE ASSISTANCE and would like to know where to look, and what to look for to fix her issues. She says it just unexpectantly reboots and the she gets these TWO error message after pc reboots. I want to make sure also BEFORE I do the remote assistance with her that this is NOT a VIRUS that will transfer to my pc LOL... If I think of anything else I'll submit another post...


C:\DOCUME~1\LITTLE~1\LOCALS~1\Temp\WER236d.dir00\Mini092208-­01.dmp
C:\DOCUME~1\LITTLE~1\LOCALS~1\Temp\WER236d.dir00\sysdata.xml­


this is what she emailed to me.

Is there somewhere for me to go in her pc to see this COMPLETE error message.

I've read this site and others alike saying problem is usually memory issue....
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Lorri, on Thursday 25 September 2008 à 09:49:52
I forgot to add in the above post that she said the problem started after updating to sp3 for windows xp home, so i told her to uninstall the last update(sp3) and she did, and still having this problem. LOL, I told her to just reinstall windows, but she doesn't want to lose her data.

Thanks,
Lorri
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zkristeen, on Saturday 27 September 2008 à 13:33:46
I will be looking to this post because I too have the very same problem. I had it for some time though. I don't
know how to fix it either. I have another PC that I loaded all my data because on this PC.... the one with the
blue screen, I don't trust. Someone told me is may be a conflict with my drivers.

1\Temp\WER1f5e.dir00\Mini092208-01.dmp
\Temp\WER1f5e.dir00\sysdata.xml

Actually, the blue screen has disappeared this last week, and now it goes totally dark. I reboot and I have the
same message of serious error as I did with the blue screen. What is worse.... it is happening more frequently.
I have NOD32 antivirus system.

Help me too please. And thank you so much for any help.
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b12blib, on Wednesday 8 October 2008 à 20:28:30
BSOD's can be the sympton for a variety of causes.
Try some generic trouble shooting first such as running a full disk check to see if it can fix faulted registry entries or find errors with the disk surface.

Easiest way to do so is going into windows, right click your C:\ drive (Presuming this is where Windows is installed onto (Forget about the other drives at the moment)

Once right clicked selectc Properties>>Tools>>and under disk cheking select check now.
Mark both the option boxes to fully scan the disk and apply + reboot PC.
Let it run it's think (Might take some time, 15-30 minutes, so go have a coffee)

See if that fixes the issues.
As for registry programs such as RegistryDoctor or CCleaner. My advice is not to use programs such as those unless you keep a backup of older registries and are able to reload the previous registry entries back to Windows registry when things start to fail.

Anyhow, try the disk check. If you can't get into Windows then try starting up Windows if not there are other ways to get it started
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 atalk, on Thursday 30 October 2008 à 07:43:19
i just know Registry Easy can fix blue screen error,suggest give a try.

download at

http://www.keep-pc-clean.com/registry-easy-cleaner.html
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