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BLUE SCREEN - hang / reboot ... please HELP !

Last answer on Nov 20, 2009 4:35:11 am GMT abha, on Sep 23, 2008 3:46:44 pm BST 
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Hi
I noticed after reading thru some of the posts that you people are very helpful here. Like Ibby.
I have been facing this problem for last few months on my IBM T60 Laptop running XP Pro OS. I get a blue screen and then the computer hangs ... showing some NMI parity check. It would boot up only when we press the power off button and then press on again - but in whole booting it wud go directly into the same blue screen. The only way possible to get my data was to boot uo in safe mode... where it seemed to work ok. I went back to IBM .. they cudnt do anything .. they said they changed the motherboard, updated the BIOS, and formatted my HDD....this is like in April. Then the notebook seemed to work fine for a few days.

Yet again the blue screen started in May first week ... however this time it was a lesser problem though still a problem. While working suddenly ... after a few minutes of work but still randimly, the screen wud turn blue and now showed Memory Dump and then then ut wud reboot on its own... this used to happen anywhere from 5 minutes repetion to 1.5 hours... i tried changing the single sodimm of 1 GB into a single SODIMM of btranded same specs memory of 2 GB thinking that something may be wrong with the memory, and the problem worsened. Now it felt like it wasgoing into some kind of a loop... the rebooting was happening within every 2 minutes. I changed back to the original 1GB SODIMM, and got back to the same status as described above. The problem happens suddenly .. and i have not been able to find any corelation to any particular software or internet or wireless commectivity with this error. Usually i am just using ... WORD, EXCEL , MS OUTLOOK, MSN MESSANGER , ADOBE ... nothing niche actually

Spoke to IBM techincal guys .. they said software problem. I spoke to Microsoft ... and gave them the error code... that used to come everytime the PC wud reboot.. saying something lilke ...

MESSAGE AFTER REBOOT

1. POP UP SCREEN / WINDOW SAYS FOLLOWING
THE SYSTEM HAS RECOVERED FROM A SERIOUS ERROR. A LOG OF THIS ERROR HAS BEEN CREATED.
PLEASE TELL MICROSOFT ABOUT THIS PROBLEM

THERE IS AN ERROR SIGNATURE WHICH READS AS FOLLOWS

BCCode :10000007F
BCP1 : 0000000D
BCP2 : 00000000
BCP3 : 00000000
BCP4 : 00000000
OSver : 5_1_2600
SP : 3_0
Product : 256_1

Below the above error signature is the following info in the same pop up screen / window

TWO BLOCKS / OPTION - SEND ERROR REPORT ..... AND 2ND ONE SAYS - DONT SEND ERROR REPORT

ALSO THERE IS ANOTHER TWO LINKS - ONE IS THERE TO CHECK TECHNICAL DETAILS & OTHER ONE FOR MICROSOFT PRIVACY POLICY .. IF U SEND THE ERROR REPRT TO THEM


2. IF U HAVE CLICKED .. CHECK TECHNICAL DETAILS IN THE ABOVE THEN THE FOLLOWING ERROR signature pops up in a separate pop up window

ERROR REPORT CONTENTS
C:\DOCUMENT~1\THINKPAD\LOCAL~1\TEMP\WER4a68.dir00\Mini081508-01.dmp
C:\DOCUMENT~1\THINKPAD\LOCAL~1\TEMP\WER4a68.dir00\Sysdata.xml

This was a month ago. Microsoft said this is hardware problem due to overheating of the machine perhaps. Anyways rather than going to the Ibm guys as they suggest the easiest is to reformat which still didnt serve the purpose since the last time ... so i tried doing some more investigation or else buy a new laptop.

Someone told me to download CCLEANER and try fising the registry and also clean away most unwanted problems.
Well indeed it did fix up a lot of registry issues... so it seemed. And for a 2 weeks the machine was perfect !! I thot i had saved myself.. But again for last few days .. the same rebooting started... and has happened 3-4 times in 2 weeks... the error is the same MEMORY DUMP and the error report contents are as follows -( the file names or memory dump names have changed )-


The latest error message now shows the following error message when it is sending the error code to Mictrodoft if i check the details as -

ERROR REPORT CONTENTS
C:\DOCUMENT~1\THINKPAD\LOCAL~1\TEMP\WER22c6.dir00\Mini092208-01.dmp
C:\DOCUMENT~1\THINKPAD\LOCAL~1\TEMP\WER22c6.dir00\Sysdata.xml

The only thing i can understand is that even now when i run CCleaner ... there is one pending issue that it reflects in the registry everytime and that is -

Problem - Missing TypeLib Reference
DATA - IOutlookPlug - {4A3451BE-99E0-476C-AE7F-C2A5671AC22E}
Registry key - HKCR\Interface\{A9CC9305-0A30-4015-92A0-0711EE24E720}

I try to fix it everytime ... CCLEANER SOFTWARE WINDOW GIVES FOLLOWING MESSAGE -

The TypeLib referenced at: Interface\{A9CC9305-0A30-4015-92A0-0711EE24E720} could not be located. These references are often left behind after uninstalling software.

Solution: Delete the registry key.

I press ( FIX ISSUE ) -
It shows - ISSUE FIXED but again the sane message crops up when i run the ccleaner to analyse registry problems.

Could there be any corelation between these.

I am really very depressed because of unable to solve this issue. and would be very very very very grateful to anyone who can help

I am running - NORTON INTERNET SECURITY SOFTWARE. Also i am running windows defender. I also use MSN Messanger frequently. That all about the softwares that areinstalled.

I was using IE 6.0 until few days ago and recently downloaded IE 7.0 but the problem was there earlier also and is still there.

Looking forward for some kind soul to help me

Regards

Abha

Configuration: Windows XP
Internet Explorer 7.0

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1

ibby, on Sep 24, 2008 5:38:30 pm BST
  • +1

Well Microsoft and IBM were always gonna shift the blame. Not to worry let me do some research and i should get back to you in about 3 days max with a solution mate.

-ibby

Reply to ibby

2

Lorri, on Sep 25, 2008 9:46:20 am BST
  • +2

Hi my cousin is having an issue with her gateway desktop computer, I'm a computer tech but she has thrown a problem at me that I've NEVER seen before. I will be trying to repair her pc through REMOTE ASSISTANCE and would like to know where to look, and what to look for to fix her issues. She says it just unexpectantly reboots and the she gets these TWO error message after pc reboots. I want to make sure also BEFORE I do the remote assistance with her that this is NOT a VIRUS that will transfer to my pc LOL... If I think of anything else I'll submit another post...


C:\DOCUME~1\LITTLE~1\LOCALS~1\Temp\WER236d.dir00\Mini092208-­01.dmp
C:\DOCUME~1\LITTLE~1\LOCALS~1\Temp\WER236d.dir00\sysdata.xml­


this is what she emailed to me.

Is there somewhere for me to go in her pc to see this COMPLETE error message.

I've read this site and others alike saying problem is usually memory issue....

Reply to Lorri

36

Ralph, on May 7, 2009 5:37:25 am BST

Ah i have the same problem lorn
it seems that this happends wenever i play warcraft 3

Once in a while i play the game then my computer screen freeze but the sound is still on!
i w8ted for 10 mins or so hoping it'll unfreeze. yet it still stays the same.
i then press any key and my computer restarts by it self.

once i get to my desktop, an error window pops out and shows two files that said to have an error:

LOCALS~1\Temp\WER7fb0.dir00\Mini050509-03.dmp
LOCALS~1\Temp\WER7fb0.dir00\sysdata.xml

ive reserached and tried everything i could trying to fix it.....

please help!!

Reply to Ralph

39

KHAN, on May 20, 2009 4:07:13 am BST
  • +1

Just do i think change ur computer ram it will b work i fase this probleam many times becaus im IT tecnition.

Reply to KHAN

3

Lorri, on Sep 25, 2008 9:49:52 am BST

I forgot to add in the above post that she said the problem started after updating to sp3 for windows xp home, so i told her to uninstall the last update(sp3) and she did, and still having this problem. LOL, I told her to just reinstall windows, but she doesn't want to lose her data.

Thanks,
Lorri

Reply to Lorri

15

Windows XP and Vista Problems, on Jan 12, 2009 1:41:10 am GMT
  • +3

The first thing you need to do is watch the blue screen very careful and observe the problem driver(s) Write them down axactly as they appear on the blue creen. Then follow the instructions below:

Click on the Control panel button.
Notice the problem driver when the Blue Screen appears, such as: aspi21.sys or others. Write down this problem driver or drivers if there is more than one driver causing the memory dump.
Put your computer in safe mode.
When Windows restarts open the �Computer� folder.
Open your primary HD drive C:
Open Windows/System32/drivers.
Delete the problem driver(s)
Restart your computer in the normal startup mode.
Access the Control panel.
If no Memory Dump occurs, the problem is solved.

Also disable any old scanners, camers, printers, whose drivers are not compatible with XP or Vista.

Best regards,

webmaster@philcomp.com

Reply to Windows XP and Vista Problems

4

zkristeen, on Sep 27, 2008 1:33:46 pm BST
  • +2

I will be looking to this post because I too have the very same problem. I had it for some time though. I don't
know how to fix it either. I have another PC that I loaded all my data because on this PC.... the one with the
blue screen, I don't trust. Someone told me is may be a conflict with my drivers.

1\Temp\WER1f5e.dir00\Mini092208-01.dmp
\Temp\WER1f5e.dir00\sysdata.xml

Actually, the blue screen has disappeared this last week, and now it goes totally dark. I reboot and I have the
same message of serious error as I did with the blue screen. What is worse.... it is happening more frequently.
I have NOD32 antivirus system.

Help me too please. And thank you so much for any help.

Reply to zkristeen

5

b12blib, on Oct 8, 2008 8:28:30 pm BST
  • +1

BSOD's can be the sympton for a variety of causes.
Try some generic trouble shooting first such as running a full disk check to see if it can fix faulted registry entries or find errors with the disk surface.

Easiest way to do so is going into windows, right click your C:\ drive (Presuming this is where Windows is installed onto (Forget about the other drives at the moment)

Once right clicked selectc Properties>>Tools>>and under disk cheking select check now.
Mark both the option boxes to fully scan the disk and apply + reboot PC.
Let it run it's think (Might take some time, 15-30 minutes, so go have a coffee)

See if that fixes the issues.
As for registry programs such as RegistryDoctor or CCleaner. My advice is not to use programs such as those unless you keep a backup of older registries and are able to reload the previous registry entries back to Windows registry when things start to fail.

Anyhow, try the disk check. If you can't get into Windows then try starting up Windows if not there are other ways to get it started

Reply to b12blib

6

atalk, on Oct 30, 2008 7:43:19 am GMT
  • +4

I just know Registry Easy can fix blue screen error,suggest give a try.

download at

http://www.keep-pc-clean.com/registry-easy-cleaner.html

Reply to atalk

7

icanhelp, on Nov 24, 2008 3:32:25 am GMT

You should try rebooting with the BBOS first. ALso dont forget to add the external LAN settings.. HUB 10145 can be a big problem if you dont have the right GOS material. GOOD LUCK
- icanhelp

Reply to icanhelp

8

sandeep rawat, on Nov 28, 2008 6:59:21 am GMT
  • +1

Hi dear
i am giving u some tips downlode some software on ur laptop and than run on ur laptop.
1.combofix
2.registeryfix
run one by one i think that will be helpfull for u

thanks and regard
sandeep rawat

Reply to sandeep rawat

9

nena, on Dec 17, 2008 8:17:01 pm GMT
  • +1

My computer has been running slow now has a blue screen with white writing, i had to put it in safe mode to us it. please can you help i dont know much about computers.

Reply to nena

13

Ali, on Jan 6, 2009 7:43:09 am GMT

Hi nena !!
nena nice name.
i wna frdship wid u if u agree n dont mind
reply if u feel...

Reply to Ali

48

Natas, on Sep 5, 2009 3:45:46 am BST

Lmfao, you trolling forums for girls Ali? lol

Reply to Natas

10

sandeep, on Dec 18, 2008 11:58:58 am GMT

Hellow dear,
u just downlode the combofix on ur system then run its on ur system in safe mode.if its does not helpful so pls to;d me about that.

Reply to sandeep

11

hereyago, on Jan 2, 2009 10:15:10 pm GMT

I've used Selkie Rescue Data Recovery before to by-pass Windows to get my stuff back. Try this before doing a re-install or anything that might make you lose all the data on your computer. You can try the demo at www.SelkieRescue.com.

Reply to hereyago

12

trev, on Jan 6, 2009 4:56:08 am GMT

Ok After pulling my hair out and messing around with options and settings for 18hrs total i have figuired it out when rebooted press f2 when in setup scroll down to onboard devices click enter then down to flash cache modual should say enabled turn that off then scroll up to sata operation and choose ata then exit and save and try to reboot this worked for me. at worst case scinerio you can always put it back good luck and i hope this works for you

Reply to trev

14

Jgreer, on Jan 8, 2009 11:50:41 am GMT
  • +1

Okay I had a similar problem to this, where a USB stick would cause an immediate BSOD. USB Mouse and printer worked fine. I had Ubuntu on another partition and whenever I plugged in the same USB stick in the same computer, it worked. So I figured it had to do with the drivers, so I uninstalled Windows Service Pack 3 and installed Service Pack 3 again. Now it works fine, a great relief.

Have a nice day
Jgreer

Reply to Jgreer

16

lynnie, on Feb 9, 2009 12:28:44 pm GMT
  • +8

HI

A problem has been detected and windows has been shut down to prevent damage to you computer.

If this Is the first time you've seen this stop error screen, restart your computer. If this is your first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or unistall any anti-virus, disk defragmentation or backup utiliities. Check your hard drive configarations, and check for any udated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information

STOP 0x00000024 (0x00190203, 0x839D72A8, 0xc0000102, 0x00000000)

obviously I'm using a different computer to type with this as the blue screen just doesn't want to go I'm tearing my hair out here lol can anyone help please? I'd be so grateful

Reply to lynnie

26

venk, on Feb 23, 2009 2:52:07 am GMT
  • +27

HI

A problem has been detected and windows has been shut down to prevent damage to you computer.

If this Is the first time you've seen this stop error screen, restart your computer. If this is your first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or unistall any anti-virus, disk defragmentation or backup utiliities. Check your hard drive configarations, and check for any udated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information

STOP 0x00000024 (0x00190203, 0x839D72A8, 0xc0000102, 0x00000000)

Reply to venk

44

ABHI, on Aug 12, 2009 9:07:45 am BST
  • +6

Please help me to solp the problems of blue screen

Reply to ABHI

50

 ammie, on Nov 20, 2009 4:35:11 am GMT

Hey if u have solved ur problem of blue screen pls help me to get rid of this as well by posting the solution to my mail......i will be highly indebted

Reply to ammie

43

ABHI, on Aug 12, 2009 9:06:13 am BST
  • +2

Blue screen and a message that i have to restart my computer

Reply to ABHI

49

El, on Oct 31, 2009 2:09:24 pm GMT

I have the same problem with Toshiba a200 staelaite. It comes up with blue screen and stops. If you try to go in to setup, it doeas show Toshiba hard drive, but you can not select it, it jums over HD. Try to install xp, goes through installtion but after it says windows xp starting, the message say windows did not detect any hard drive to install windows!! Tried everything, including formatting HD, replcaing, HD, but it stops at Blue scree saying windows has shut down to prevent dammage. Any suggestion? Thank you

Reply to El

18

b12blib, on Feb 10, 2009 5:51:46 am GMT
  • +2

Ok, my suggestion for the original poster is that if the issue is still not resolved, and you want to know for sure whether it is software or hardware related, reinstall Windows XP. I'm certain that this is a more time effective way compared to 3 months of trouble shooting on a forum with hundres of people suggesting to use software's such as registry fixes which will only worsen problem in most cases.

If the issue persists after re-install, take out all hardware devices disconnect DVD player, CD writer, sound, LAN, additional hard drives, everything that can be disconnected) (Except for 1 memory module, the CPU & graphics card if not onboard)

See how the system runs.

If the same problem occurs the issue is not with any of the devices which you took out, report back to the forum and you can start diagnosing the remaining components (ie try another graphics card/memory module/cpu/hdd if possible).

If the issue was resolved than it was software related and the issue is resolved.

Another option if you wish to go for Microsofts suspected heat issue is purchase another PC tower with good cooling fans/sinks.


As for the last person to post the 0x00190203, 0x839D72A8, 0xc0000102, 0x00000000 error message.
This is a problem with either the hard drive (Bad clusters perhaps) or corrupted files on the hard drive.

To resolve try one of the 2 options:

A: grab your Windows installation CD and boot the CD as per this website's instructions: http://www.wikihow.com/Use-Windows-Recovery-Console-from-XP-CD

B: If you can boot into windows follow these instructions: http://www.updatexp.com/windows-xp-chkdsk.html

Reply to b12blib

19

ahrl, on Feb 11, 2009 4:34:46 am GMT
  • +1

Hello,

I was wondering if you could give me great assistance on fixing my Dell windows XP laptop. I haven't got professional help yet because i am hoping its not that serious; none of my friends or family members who know a good deal about computers can find the solution to my problem. The problem starts midway as the windows xp loads before the welcome screen. the blue screen comes up even before i even start any programs; its unlike the usual case where the computer suddenly reboots itself during usage. so the blue screen comes up and this is exactly what it says on the screen-

Disable or uninstall any antivirus, disk fragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

technical information

*** STOP: 0x00000024 (0x00190203, 0x85774008, 0xc0000102, 0x00000000)

my dad thinks theres been a corruption in the hard drive for not properly turning the computer off, so I went to reboot the system but it doesn't work, the safe mode doesn't work, nothing worked so i tried the diagnostic test for any errors on the system and there was a few and if i can recall it was related to the hardrive. I ran the test for the windows blue screen on the symptoms tree. So after about 3 hours of the test it showed aout 6 errors. and i don't know how to fix them.

I'm not sure if i gave you enough information but if you have a question plz feel free to email me. And with all due respect plz try to come up with a solution that you might think would work as soon as possible!!

thank you so much-

Reply to ahrl

20

b12blib, on Feb 11, 2009 10:18:51 am GMT

Heya ahrl. Ok, to start off with have you ran the checkdisk /r or checkdisk /f?

If not that is the 1st thing to do on your PC.
In my previous post just above you there is a link "A: grab your Windows installation CD and boot the CD as per this website's instructions: http://www.wikihow.com/Use-Windows-Recovery-Console-from-XP-CD "

Follow that one and let me know the results :)

Reply to b12blib

21

ahrl, on Feb 11, 2009 10:44:56 pm GMT

Thank your for repling so quicky, obviously im using a different computer to ask you these questions. Anyways i wanted to ask you a few questions before i get i started,

one is if i recover the hard drive following your directions will it erase every bit of files that was left on the laptop because when i ran the test the computer had no such memory problems.

two is, can you tell me the first few steps for running the checklst you metioned as soon as i turned the computer on, the steps from there?...i'd really appreciate it.


thank you again, plz email me asap

Reply to ahrl

23

b12blib, on Feb 12, 2009 6:03:54 am GMT

Hi ahrl. Backing up files if possible is always a good idea. THere are various ways to do so.
But in case of the chkdsk /f. This is not a complete system recovery.

What this command does is scan your system drive for indescrepancies and errors within the Windows XP File system & Registry.

If it finds any errors it will attempt to repair these, though it will not replace any missing files.

If you use your Windows XP Install CD, just let the CD load and once loaded, select that you wish to use the recovery console (Not the install mode)

Once you have the console up the instructions from the website url provided will guide you on how to run the chkdsk /f (or chkdsk /r) command. F stands for full scan, R stands for repair.

Some deeper explanation of the recovery console can be found here if you are interested (Always good to know what you are doing, never blindly believe people on forums cause they claim to know everything):

http://support.microsoft.com/kb/314058
http://vlaurie.com/computers2/Articles/chkdsk.htm

Also if your PC came with a manufacturors OS CD probably best not to use it if you are uncertain. Instructions are exact. If you cannot find them, the cd you have has no recovery console.

On the following link there is a work around minding that you have a floppy drive reader.

Look for the text "Accessing the Recovery Console Without a Windows CD" on this link:

http://commandwindows.com/recovery.htm

If that fails there is another way to keep your files by doing a repair install, though if you select the wrong options for that (I'll post instruction or find them if the previous suggestion does not work) than you could potentially loose your files.

Cheers & good luck. Just report back here again if you continue to have problems. I'm not a registered user, so I cannot see your email address to email you. This way might be better so others can also use the information provided :)

Reply to b12blib

41

asdfsadf, on May 26, 2009 9:48:26 pm BST

If you didnt get it fixed, it happend to my comp a couple of times how i fixed it was push the floppy disk eject repeatedly while tapping f8 and booting with the most recent settings that worked

Reply to asdfsadf

22

Britney, on Feb 12, 2009 12:01:48 am GMT

Before doing the re-install of Windows i'd suggest using a data recovery program like Selkie Rescue Data Recovery (www.SelkieRescue.com) it allows you to by-pass Windows and grab all your data and you can put it on another computer using a crossover cable or network(super easy) THEN go ahead and do the re-install without losing your data. When you're finished, just migrate your files back to your computer (it keeps it all in the same order--love it!)

Reply to Britney

27

ajay, on Feb 26, 2009 11:45:30 am GMT

Hi,
i am ajay. live in india(mharashtra:aurangabad)
my pc problem is pc reastart automatically after bluue screen error
i have no proper solution.
so, i sent prorer solution.
i have format pc(full drive) check ram check processor all connection but no solve bsod problem hence xp is corrupt again and again and pc is reastart automatically.

Reply to ajay

24

b12blib, on Feb 12, 2009 6:05:11 am GMT

And Britneys suggestion is not too bad either, a re-install is pretty handy sometimes :)

Reply to b12blib

25

Mew34, on Feb 18, 2009 7:24:09 am GMT
  • +2

Put windows CD in drive next Boot PC from CD Rom drive when it loads Press R

Type with keyboard the following

CHKDSK <press spacebar> /r

now press Enter

Let the PC or Laptop sit doing a scan and fix for 4 hours until it finished, at the end it will tell you if the problem been fixed.

Now type EXIT and Press Enter key the computer will reboot you can take the cd out.

Lucky Dell Laptop users can boot up and press F12 use hardware diagnostic as another test to see if you have any hardware problems Dell say if you get more than 3 errors for the hard drive blocks testing you need a new drive.

Mew34

Reply to Mew34

28

jet, on Mar 3, 2009 8:31:42 am GMT
  • +3

Hi! is this problem resolved? if it is please post here what you've done to resolve the memory dump/hardware failure/computer reboot problem. Because I experienced the same thing just yesterday and I'm in panic because I might not able to use my laptop properly. I've been programming in Netbeans when I notice memory dump and when I played songs in Windows Media Player, the blue screen appeared and said bla bla bla what I did was to remove the battery of the laptop and turn it on again. I brought it to school and my friend helped me. What we did was to restore the system to its last known good state.

You can find system restore in Start>>All Programs>>Accessories>>System Tools>>System Restore


And the system has been good so far, I dont know when will it reboot again and I'm thinking of reformatting it.

Reply to jet