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My hotmail won't work

Last answer on Nov 9, 2009 6:31:32 pm GMT Samaloo, on Sep 20, 2008 3:54:46 am BST 
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Hello,

Recently I've been trying to log into my hotmail and check my email. However, when I do it takes me to a page that says to enter my password and re-agree to all the privacy statement and such.

I've done tis over and over, and all it does it refresh the page; not letting me in.

My Messenger works just fine, so could someone please tell me what I'm doing wrong?

Configuration: Windows Vista
Firefox 2.0.0.16

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1

langener51, on Sep 20, 2008 2:37:32 pm BST
  • +1

Hello,
have you checked when you put your password that caps lock isnt appearing on?

its impossible that on live messenger it works and that on the web site it doesnt work thats a bit strange

   
Reply to langener51

2

s0oshi, on Nov 16, 2008 1:49:20 pm GMT
  • +4

Im havin the exact same trouble about a week ago, my live msn works just fine while my hotmail doesn't ireally dont know what to do!

   
Reply to s0oshi

3

Homer, on Nov 17, 2008 3:31:04 pm GMT
  • +1

Got the same issue since the last week or so coincidently the same time as MS have been trying to resolve the new look hotmail/live mail issues...Messenger logs on no problem. Displays new messages pop-up and status .Clicking either send to re-enter your correct credential page, where I have to put password in again before contining to inbox page.

   
Reply to Homer

48

Janine, on May 20, 2009 11:39:27 am BST
  • +1

Hi there

I am really getting frustrated. For the past few days now I cna not log into my jmiles24@hotmail.com address. I have no idea why. I have adverts on the internet that goes to that email address and I am stuck. I can't reply or do anything.

Please can soemone assist me to fix the problem.

Kind regards,
Janine

   
Reply to Janine

4

Homer, on Nov 18, 2008 8:21:39 am GMT
  • +17

Found this solution and it worked for me by running all the way through:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
3. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
4. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
5. Restart messenger and IE

   
Reply to Homer

7

adrian, on Dec 1, 2008 2:57:53 pm GMT
  • +1

Great,

Thanks so much. Issue solved after 1 week of total impossibility to read any message from the inbox.

After doing only Delete temporary internet files, delete cookies, uncheck server certification revoc....


Congratulations to you BUT NOT TO HOTMAIL TECHNICAL OFFICE

   
Reply to adrian

15

Jugs, on Jan 23, 2009 9:46:12 am GMT
  • +2

Hi ,
I've been facing the same problem and tried all the steps upto running "regsvr32 softpub.dll" but it just wont work.
have also tried to download the lastest version of livemail and msn - still cant login to either.

Pls help if anyone knows a solution. Here's a recap of the problem
- I logon to hotmail with my email and password
- The next page comes up mentioning that my password has expired and i need to change it.
- I provide old password and the new ones but the page only refreshes without any action
- I've tried doing this over and over again but without luck

This is a 10 year old account and has a lot of information in it.

I'd appreciate any help with this. Hotmail does not have any tech support for this leaves me feeling helpless !!!

Thanks in advance,

Jugs

   
Reply to Jugs

58

tony, on Jul 18, 2009 7:43:24 am BST

Hi did u get the fix for this??

   
Reply to tony

16

DAF, on Jan 24, 2009 6:16:56 am GMT

Bravo! I'd been looking for a solution to this most recent problem; no help from any technical support anywhere.

Thanks for the solution!!

Cheers,
DAF

   
Reply to DAF

28

Ami, on Mar 2, 2009 9:06:38 pm GMT
  • +4

Hi,

I had a lot of viruses and pop-ups on my laptop. I installed the Avant anti-virus softare. I am now unable to access my hotmail account or facebook accounts. Can you please help me?

   
Reply to Ami

32

qa1711, on Mar 24, 2009 12:49:10 pm GMT

Thanks a lot, you saved me hours of hair pulling. Worked like a charm, no thanks to microsoft !!
qa1711

   
Reply to qa1711

33

armocanada, on Mar 25, 2009 2:46:46 pm GMT

This worked for me .. thanks.

   
Reply to armocanada

5

signature, on Nov 19, 2008 11:52:18 am GMT

Hi
thanks you for your post, you help is appreciated
 - ERP Software Modules

   
Reply to signature

6

scorpiogrl23, on Nov 24, 2008 1:15:36 am GMT
  • +2

Hotmail changed from HTTP to POP3. Here's the instructions:

Forward Print
Add your e-mail account to Microsoft Outlook Express
If you have a Windows Live Hotmail Plus subscription, you can use a POP3 (POP3, or Post Office Protocol 3, is a protocol that's used to retrieve e-mail from a mail server.) server to add your Windows Live Hotmail account to Microsoft Outlook Express and access messages there. If you download and install Windows Live Mail, you can add your Windows Live Hotmail account to Windows Live Mail and access your messages and contacts there.

Use a POP3 server to add your Windows Live Hotmail account to Outlook Express
In Outlook Express, click the Tools menu, and then click Accounts.
Click Add, and then click Mail.
Type your name, and then click Next.
Type your full Windows Live Hotmail e-mail address, and then click Next.
Enter the following information, and then click Next:
In the My incoming mail server is a box, click POP3.
In the Incoming mail (POP3, IMAP, or HTTP) server box, type pop3.live.com.
In the Outgoing mail (SMTP) server box, type smtp.live.com
Type the account name and the password for your Windows Live Hotmail account. Clear the Remember password check box unless you're the only person with access to the computer. Make sure that the Log on using Secure Password Authentication (SPA) check box isn't selected.
Click Next, and then click Finish.
In the Internet Accounts window, click the Mail tab, click the Windows Live Hotmail account that you added, and then click Properties.
Click the Advanced tab, under Server Port Numbers, enter the following information, and then click OK:
In the Incoming server (POP3) box, type 995.
In the Outgoing server (SMTP) box, type 25.
Under both Outgoing mail (SMTP) and Incoming mail (POP3), select the This server requires a secure connection (SSL) check box.
Click Close.

   
Reply to scorpiogrl23

8

Live.com user, on Dec 25, 2008 9:32:23 am GMT

Well, that may work for some, but for me? NAW... I followed you step by step...and I am not a novice. But nothing works. All that happens is that "sign in" window opens with my account name/password and when I click receive, it opens again...and again...and again. I can't send nor receive. There has to be a better way! lol I know you are knowledgeable, but this just is NOT working for everyone!

   
Reply to Live.com user

9

my nick, on Dec 26, 2008 4:48:39 pm GMT

Nah this didn't work at all

   
Reply to my nick

17

Jad Waseem, on Jan 24, 2009 2:22:05 pm GMT

The approach works only when you have a windows live (or hotmail) plus subscription with MSN.

   
Reply to Jad Waseem

18

LyndaLu, on Jan 25, 2009 5:43:32 am GMT

EXCUSE ME, BUT YOU ARE ABSOLUTELY INCORRECT AND NEED TO GET YOUR FACTS STRAIGHT. ALL ONE MUST DO IS DOWNLOAD & INSTALL WINDOWS LIVE MAIL. IT'S FREEEEEEEE! IT WORKS ALONG THE LINES OF OUTLOOK EXPRESS AND IT WILL AUTOMATICALLY CONFIGURE TO YOUR HOTMAIL OR MSN OR .LIVE EMAIL ACCOUNTS. PLUS OTHERS AS WELL. IT'S THOSE LIKE YOU WHO ARE 'KNOW IT ALLS' WHO DISCOURAGE THOSE WHO ARE LESS EXPERIENCED WITH COMPUTERS/PROGRAMS. NOW, QUIT POSTING THAT KIND OF CRAP ON HERE. YOU DO IT ALL THE TIME! FUNNY.... WHAT I SUGGESTED WORKED PERFECTLY FOR SEVERAL OTHERS, AND THEY SAID SO IN THE COMMENTS. AS A MATTER OF FACT, EVERY SINGLE PERSON WHO TRIED THAT SUGGESTION HAD SUCCESS. NOW......... SHOOO!

   
Reply to LyndaLu

30

fact checker, on Mar 10, 2009 5:58:05 pm GMT
  • +4

Linda lau is a louse retard.

   
Reply to fact checker

44

EL MORENO, on Apr 28, 2009 6:49:05 pm BST
  • +1

HI LINDALU!
MY NAME IS WILHEM!...THIS PAST SATURDAY MY COMPUTER WAS GIVEN BACK TO ME 'CAUSE IT BROKE DOWN. I USED TO HAVE WINDOWS VISTA IN MY COMPUTER BUT BECAUSE OF WHAT HAPPENED NOW MY HAS WINDOWS 7. NOW I CAN'T FIND MY EMAILS FROM HOTMAIL. I CAN'T EVEN LOG INTO HOTMAIL. I USED TO HAVE MORE THAN 50 EMAILS FROM MY GIRLFRIEND.I AM NOT SKILLED WITH THE COMPUTER. I READ YOUR COMMENT ABOUT ALL YOU NEED TO DO IT'S DOWNLOAD IT BUT....HOW DO I DO THAT(DOWNLOAD IT)?...DOES THIS PROCEDURE WORKS FOR WINDOWS 7?...CAN YOU EMAIL ME BACK AND EXPLAIN TO ME( IF IT'S NOT TO MUCH TROUBLE!)WHAT DO I NEED TO DO? HAVE A BLESS DAY!....THANKS!
WILHEM

   
Reply to EL MORENO

54

Lenny7, on Jun 21, 2009 1:07:22 am BST

I've had that problem in the past with Hotmail as well but dumping my browser's cache seemed to correct it. What's really frustrating me is your suggestion of Window's Live doesn't work on one of my computers. I have three set up alike - including the same firewall settings - but one won't allow me to type anything in the place for me replies. In fact, the reply area doesn't even recognize "rolling over" plain text and copying it.

Windows Live just doesn't want to work - period.

Things attempted:
1) Reinstalling Windows Live (Did it three times with same results)
2) Dumping browser cache (tho I'm not using a browser; I'm using Windows Live)
3) Replying to email already received (same thing happens for old mail as new previously unreceived mail)
4) Another computer (Like I said about, two side-by-side desktops using identical Windows XP settings act completely opposite and one can do Windows Live just fine)
5) Turning off all firewalls and even anti-virus applications
6) Opening Hotmail by going to the site (Outlook Express sometimes refused to get mail and it was because I hadn't actually opened my Hotmail account directly in some time, like it needed re-verification)
7) Using Vista (The laptop's Windows Live collects and replies to email normally)

This issue is important only for the computer that won't do it correctly because I've switched the other desktop to "offline only" status for safety of undocumented new art I create. I'd switch 'safe computers' but can't load all that's needed in the other computer for various reasons, one software copying limitations.

Any possible help in this matter would be most appreciated and I'll get the message, thru Hotmail, on my Vista laptop - the only machine that uses Vista with dubious success.

   
Reply to Lenny7

51

GQ, on Jun 9, 2009 2:40:04 am BST

What a life saver the instructions work like a charm thanks alot you cant start to imagine how great a feeling to know someone in the free world is there to extend a helping hand. thanks.

   
Reply to GQ

53

princess, on Jun 16, 2009 7:57:54 pm BST

I had the same problem also like about 4 or 3 weeks ago but I glad it all worked out!!! bye!!!...

   
Reply to princess

10

Cookie, on Jan 9, 2009 9:45:29 am GMT
  • +1

My Hotmail works fine except my computer will not allow me to send mail. When I click on the send button it just sits there. I've tried changing all my Internet settings to default, reloading some programs that I thought would work but I can't fix it. Help anyone.

   
Reply to Cookie

12

bookkeeper, on Jan 21, 2009 8:40:52 pm GMT
  • +2

Hi cookie,
did you solve your problem with hotmail not sending mails, if so what did you do to fix it because i've got exactly the same problem.Thanks for helping me out because i 'm a novice to computering.

Thx for replying.

   
Reply to bookkeeper

13

LyndaLu, on Jan 21, 2009 9:03:33 pm GMT

Well, I solved it by simply installing Windows Live Mail. It's a GREAT program! It will automatically configure your hotmail settings, etc. It works EXACTLY like Outlook Express with a few more "extras". I love the program, have had no issues at all since I began using it. I hope it works for you. Go to WindowsLive.com and you will find a download. Or google it.
Good luck!

   
Reply to LyndaLu

14

bookkeeper, on Jan 22, 2009 11:50:55 am GMT

THX Cookie for the info. Will give it a try, hope it works!!

   
Reply to bookkeeper

19

Good3000, on Feb 7, 2009 3:24:38 pm GMT

I'd like to say a very important secret on the world. We are human on the world and we are here just because we have to help to each other and actually practically giving happiness and good fortune to others honestly. It means if we are trying to do something at work, at home...we must believe strongly to have benefit for giving more happiness to other people without thinking just your benefit. Maybe this would be ridiculous because somebody think I am crazy just I 'd like to think other's happiness, no on the contrary whenever you do something with this thought actually you will get automatically own happiness and you would get your benefit from nature. Why? Because this nature based on our negative/positive action and each action has an own consequence (positive/negative). So others happiness is yours happiness and others sadness is yours sadness which have come from you. That is why if we have war, violence in other side of world actually misfortune situation would spread to whole of world. We could not be in rest and in peace if other side of world's people have a desperately situation. Final result is, every one has responsible for their thoughts/deeds/talks. So the best way is just doing positive thought/deed/talk in throughout our life.
Good luck for everyone

   
Reply to Good3000

20

it won't let me read my emails, on Feb 11, 2009 4:46:46 pm GMT

Have you tried shutting your compouter down or somethig like that
if you haven't you should try or you could call your dealer that you deal with and say my hotmail doesn't work

   
Reply to it won't let me read my emails

21

s, on Feb 12, 2009 6:54:45 pm GMT

I cant access my emails i can get on to the sighn in page, but it wont actually let me go to my emails, it says, some kind of security problme, dus anyone know why? and teh date today is 11 feb 2010

   
Reply to s

22

leito_23192319, on Feb 12, 2009 7:08:50 pm GMT

Quiero,hacer cuando grande profesor porque dicen que todo sea profesor yo para enseñarle yo a sumar y a hacerle tareas y enseñarle a multiplicar??

   
Reply to leito_23192319

23

kush u hi a e dini?, on Feb 13, 2009 5:43:41 pm GMT

tung nga lali qa bane haver//////.........

   
Reply to kush u hi a e dini?

24

uk_john, on Feb 15, 2009 8:47:52 pm GMT

As of today 15th February 2009, I cannot access hotmail via Firefox. I get the following error message:

"Please refresh your browser window. When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure"

I have no problem using Internet Explorer.

   
Reply to uk_john

25

corrine, on Feb 15, 2009 9:17:11 pm GMT

I get exactly the same message, ukjohn - so i would appreciate any 'fix' you are offered.

   
Reply to corrine

26

uk_john, on Feb 15, 2009 9:31:50 pm GMT

Corrine, hope you do the same if you find out first! :)

I know it still doesn't work if you go through MSN, and I have upgraded from 3.0.5 and still have the same problem.

   
Reply to uk_john

27

Stacy, on Feb 17, 2009 6:19:46 pm GMT
  • +1

I can't log onto my email account why is this a problem

   
Reply to Stacy

29

Nick Glenn, on Mar 10, 2009 10:47:02 am GMT
  • +1

I had the same problem. Try this hotmail help it worked for me.

http://www.emailquestions.com/...

   
Reply to Nick Glenn

31

Carl, on Mar 21, 2009 4:41:40 pm GMT
  • +29

I cannot open any of my messages in my MSN Hotmail Inbox. What should I do?

Carl

   
Reply to Carl

34

cid, on Apr 4, 2009 11:43:16 am BST

I tried to create my email add but the problem is, it doesn't access

   
Reply to cid

35

Cliffdweller, on Apr 5, 2009 3:21:33 am BST
  • +2

Click Tools, then Options, Click the Privacy tab and look under Cookies. Make sure Accept Cookies and Accept third Party Cookies are checked. It's possible that downloading a new program, add on, extension or whatever changed those settings. Hotmail will not let you in if cookies are not enabled. Let me know if it works. Good luck!

   
Reply to Cliffdweller

39

lanie6, on Apr 10, 2009 1:34:44 pm BST

Tried what you said and still can't get there. Thanks for the effort, but I am beyond pissed off at this point. All I did was udate to IE8. I didn't change anything else.

   
Reply to lanie6

36

TNT, on Apr 10, 2009 4:10:24 am BST
  • +8

My window hot mail will not let me log in!!!! it keeps on going back to the log in page! i am spelling my password right and everything!!! I have to check my emails so i created a new acount and it will not let me sign up!! What is wrong i need help! THE NEW MSN IS DUMB!

   
Reply to TNT

37

mary, on Apr 10, 2009 4:22:06 am BST
  • +2

I'm having the EXACT! same problem..im PISSED

   
Reply to mary

62

mosa, on Oct 18, 2009 7:11:48 am BST

Hi, I using os Home basic 95 previous i was used udora right now i all delete udora file and try to connect my hotmail account can,t access and go to gmail also can,t but if i connect to my company account i can access can you let me know how to solve this problem.

   
Reply to mosa

38

THX11384EB, on Apr 10, 2009 8:04:23 am BST

I've been having the same problem! I HAVE A FIX!! Just sign out, then in! It will work!

   
Reply to THX11384EB

40

ME TO, on Apr 20, 2009 2:49:52 pm BST

I set up an account for my dj,ing name and it wouldnt let me log in i set a new one and used my kids names as apassword so i wouldnt forget it and it still wont let me in ? ive tried so much i nearly threw computer across the room

   
Reply to ME TO

56

Mr Phi, on Jul 5, 2009 1:04:35 pm BST
  • +2

Its probably your firefox.
Try downloading GoogleChrome, enter the address in and log into your account.

   
Reply to Mr Phi

63

 shared_banana, on Nov 9, 2009 6:31:32 pm GMT
  • +1

I had the same problem...it turned out to be a infection in the PC .free anti virus from AVG found it and vaulted it...am happy to report all is as it was prior..some things would open,but hotmail,facebook etc..would not load...best of luck..this worked for me.

   
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