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Mass Storage device not working

Last answer on Jul 28, 2009 4:54:40 am BST Neo23, on Sep 15, 2008 1:14:45 am BST 
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Hello,
I purchase a portable hard disk which works fine at work with USB 2.0 but at home (USB 1.1) it could not find a driver for it.

I have several key drive (different brands) and 2 external drives which are all OK.

I installed SP3 hoping this will update the driver but now my PC doesn't even pick up the device to try install any driver and it is not listed in MY Computer.


I don't have the internet at home so I couldn't let windows search for a driver.

Any ideas?

Configuration: Windows XP
Firefox 3.0.1

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1

platinump2, on Sep 15, 2008 10:10:36 am BST

Hey dude,

sometimes there are devices which doesnt support usb 1.1 and hence you cant use it on a computer having usb 1.1.

try using it on a usb hub and see what is does?

also tell me dont you have any cd with the portable hard disk when you bought it?

   
Reply to platinump2

2

Neo23, on Sep 15, 2008 9:42:12 pm BST

No it didn't come with a CD but it supposedly USB 1.1 compatible.

The PC did recognise the device but couldn't find a driver before I upgrade to XP SP3

   
Reply to Neo23

3

L__J, on Oct 26, 2008 6:54:28 pm GMT

Does anyone know how to resolve this? I am having similar problems!

   
Reply to L__J

4

MAYBE_ME, on Nov 9, 2008 9:40:19 am GMT

Try checking compatability for your hard drive at the following link,
If it is not compatible, then you need to install the driver separately.

http://www.microsoft.com/windows/compatibility/Default.aspx

It's for windows vista, but i find that it's almost identical to windows xp.

   
Reply to MAYBE_ME

5

NHB, on Jan 27, 2009 1:22:53 am GMT
  • +1

I had this problem and found this forum helpful. I changed USB cables and it fixed the problem, so I can only assume that my other cable was USB v1.1 and not V2.0 compatable.

good luck

   
Reply to NHB

6

 Jenna, on Jul 28, 2009 4:54:40 am BST

There's a new product called i-Mtop that is coming on the market soon. It might help you in the interim while you are getting your external hard drive sorted out.

It's being launched on Friday (31 July) and is only US$10 - and apparently allows you to carry some applications and your desktop settings with you.

Here's a link: www.i-mtop.com

Hope it helps you in the meantime :)

   
Reply to Jenna
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