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Unable to open Internet explorer

Last answer on Nov 8, 2009 2:13:18 pm GMT jaya, on Sep 3, 2008 12:43:37 am BST 
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Hello,i found vir-win32.virut.gen5 ,first i found the virus i quarentied it by using threat fire,a window appeared to reboot i just reboot and found that iam unable to open explorer and also add or remove programms

Configuration: Windows XP
Firefox 1.0.7

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1

mikethedike, on Sep 3, 2008 5:08:57 am BST

Hi jaya
Did you try System Restore - back to before it happened

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Melisio Mascarenhas
India

   
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2

jaya, on Sep 3, 2008 10:19:07 am BST

No.Idont no know how to because i started using system only month ago

   
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3

jaya, on Sep 3, 2008 10:24:03 am BST

Where to restore and cant i delete that virus(vir-win32virut.gen5)

   
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4

mikethedike, on Sep 3, 2008 2:40:10 pm BST

Ok this is what u do

start menu>help & support>performance and maintainence

click on using system to undo changes

on the right hand side u will find alist of options

selec the "Run the system restore wizard"

by default the "restore my computer to an earlier time" option is selected

click next

here you will find a calender with few dates in bold font

remmebr the last date when all was working fine

select that date (u can change the month by pressing the side arrows on the month window)

click next and the yes

this should solve ur problem

if the virus doent allow the system to restore or is still there after system restore

the i suggest u update ur anit virus patch file (by the way which anti virus are u uing)
now restart ur system in safe mode (how- keep the F8 key pressed upto start up)

now scan ur system drives and delete any virus found

restart ur system in normal mode

awaiting reply

Melisio Mascarenhas
India

melsownworld@rediffmail.com

   
Reply to mikethedike

5

jaya, on Sep 3, 2008 4:53:12 pm BST

There are know files in restore point,so on my brother suggestion i installed xp.now iam confused if to delet the virus or not, using threat fire,because i think threat fire will block my files and again same problem will be found,i scanned and found the virus in c d f drives.should i use other antivirus to delet it,the virus is named as, virus-win32.virut.gen5.please come online on 8:00pm indian standerd time

   
Reply to jaya

6

mikethedike, on Sep 4, 2008 4:36:34 am BST
  • +1

The anitivirus which u are using jaya, is either inefficeint or is not updated if so if u hav'nt pls update it.


like i said update it start ur comp in a safe mode

and the scan ur hard drives

delete them if found

restart ur system in normal mode

dont worry it will work

by the way i finish work at 6 pm so i wont b online from then onwards

u will find me online from IST 9am to 6pm (2 HRS LUNCH BREAK) &2morow have taken half day

Anyways go ahead with the procedure i have listed

also i suggest u use anitvirus programs such as norton or mc-affee they are relly effective (dont forget to upgrade them after u install them)

also if u do plan to intall any one of the above ANTI-VIR PROGRAMS then after installing them unistall the previous antivirus program that was on us system as it will create conflict

awaiting comments

Melisio Mascarenhas
India

   
Reply to mikethedike

7

kelvin, on Nov 7, 2009 6:41:44 am GMT

Hi, i can't open internet explorer even though after reinstall the ie or upgrade to ie7 also same problem...
what can i do? thanks

   
Reply to kelvin

8

 jeshmal4u, on Nov 8, 2009 2:13:18 pm GMT

Hi friend, u have to find about the virus in ur pc using the guidelines given in this link http://jeshmal4u.blogspot.com/2009/10/manually-identifying-v­iruses-and.html .. then come to an decision..
my recomendation is using chrome's latest browser or use internet explorer's add-on of chrome to make it faster.. get it from http://jeshmal4u.blogspot.com/search?q=chrome

   
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