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Windows XP Won't Recognize WD Ext Hard Drive

Captain Jack, on Monday September 1, 2008 07:23:53 PM
Hello,

Installed Windows XP Service Pack 3 Update and now my computer won't recognize my Western Digital External Hard Drive (HD). I tried hooking the HD up to my laptop and that worked so at least the HD is working. I did a system restore to my computer to a time before the Service Pack 3 update. Still no luck.
Configuration: Windows XP
Internet Explorer 7.0
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brakers, on Monday September 1, 2008 08:39:00 PM
Hi there
I dont know if this will work for you but looking on the web I came accross someone who had a similar problem they fixed it as follows.
They installed Tweak UI and then

She I was able to get the drive recognized using "Tweak UI", clicking on My Computer, Drives,and check marking Drive F. It did the trick.
Hope this helps
Kindest Regards Tony B.
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suresh, on Tuesday November 4, 2008 08:25:32 AM
Dear Brakes,
Thanks alot for your valuable suggestion. I am having the same problem and as per your message I downloaded this tweak and it worked for me.
One think i wish to tell all as per my experience: Soon after installing Tweak software , for me it was not worked but restarting three to four times it worked for me - I didn't even change any settings just installed the tweak software.
I downloaded this software from " http://www.annoyances.org/exec/show/tweakui "
Once again thanks to Brakes for giving this information to all.
Thanking you
Suresh
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Paul, on Thursday September 18, 2008 06:00:13 AM
I read a fix for this specific problem (upgrade to SP3 for XP) somewhere, I can't remember which forum, that said the solution was to disable the Firewire 1384 connection under Network connections in Control Panel and restarting.

I hope that helps you out.

-Paul
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luv2surf, on Sunday October 26, 2008 01:17:13 AM
Thank you so very much for this fix. I have Googled for a week trying to find an answer. I bought a new external Western Digital My Book Essential 500GB. All indications on my computer was that the drive was correctly working. However, the drive was not recognized in Windows Explorer. After reading your fix, I went into Device Manager, disabled 1384 and VOILA! I have a new 500GB WD external drive.

Again thanks so very much for this answer.
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DAM, on Friday September 19, 2008 05:29:28 AM
This was really helpful. I disabled/enabled 1394 connection and it started working!!! :)
Thanks so much.
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brand, on Monday November 24, 2008 01:17:49 AM
I'm happy to hear someone else fixed this. Can you tell me where, specifically, you did this? I've tried looking in Device Manager, in Network Connections, and I'm not seeing anywhere to disable/enable Firewire 1384.

Thanks in advance.
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David, on Wednesday October 8, 2008 11:41:48 PM
Thanks for posting. I just did the same thing and disabled and then enable the Firewire and it worked. So far so good, because I think my USB connection is failing. :(
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Synyster, on Friday November 21, 2008 03:35:42 AM
Where is fireware located like were do i go exactly
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Jp17hArD, on Saturday October 11, 2008 04:03:47 PM
Hey,

I had a similar problem and going into Administrative Tools and Storage within Device Management and allocating a drive letter to them fixed it.
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Noti88, on Thursday October 23, 2008 07:17:42 AM
Thanks very much I was looking for ages.
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Manuel, on Sunday October 12, 2008 05:59:40 PM
Paul, it worked nice and easy for me. I searched in a lot of forums with no luck, until I found your answer. Thanks a lot man, you rock!!!
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Zak, on Monday October 13, 2008 12:57:32 AM
I have a similar problem. My external drive was previously used on a MAC and now I am trying to use in in XP. I have been using my external drive on my Mac with no problems. I recently changed to PC (XP) and plugged in the drive. The computer added it and I can see it in the Device Manager, but it doesn't show up as a drive in Explore. What am I doing wrong? I can't see in in Disk Management either. Do I need to reformat it? How? I tried the Firewire suggestion, but couldn't locate anything in Network Connections called Firewire.

Thanks!
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mrobles61, on Tuesday October 14, 2008 10:35:57 PM
Look into the Network Connections one with the name "Connection 1394". That's the one you have to disable.
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Joe Shmoe, on Wednesday October 22, 2008 08:26:31 PM
You are aware that a Windows Machine cannot mount a Mac-formatted hard disk without software right? Download Mac Drive (www.macdrive.com) or reformat the drive in Disk Management.
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DrKewel, on Monday December 1, 2008 12:36:05 AM
Thanks Smoe for the reminder. I was having a similar problem and forgot I formatted my external drive to backup my Mac. I wanted it for my XP machine later. Macdrive worked fine....
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I'mcute, on Monday October 13, 2008 04:11:39 PM
hi
I had a similar problem. my external disk didn't work on one of my computers, although it did work on my old one.

I suggest you replace the usb cable, it might be defected. worked for me anyway :)

hope it helps.
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Garp, on Tuesday November 25, 2008 07:20:54 PM
You're a genius!!! Nothing else worked. It was just a bad cable the whole time.
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Chud37, on Thursday October 23, 2008 12:26:07 PM
Heyup,

Im at work and so there isnt a 1394 connection as far as i could see, But i was having the problem whereby you double click on the drive letter and it goes 'What program do you want to use for this file' which was just silly. I could get to it by right clicking 'explore' but that didnt solve the problem.

In the end i changed the drive letter (was E) to M and its working normally again.

Cheers All,

Richard
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Sm Business Owner, on Thursday October 23, 2008 12:40:34 PM
I had similar problem and also could not find 1394 anywhere in network connections although providing my hardrive with a drive letter worked perfectly. Thanks to all....Go McCain....
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Ankit Shah, on Thursday October 30, 2008 05:44:01 PM
Hi I try in different way,

I even install the "Tweak UI" but it doesn’t work.

But when I remove my Mapped drive from E, then it automatically comes as WD Password (E :).

So it seems, WD hard disk has assign fixed drive E,
So if someone computer has E drive assigned already then it doesn’t work.

So try to remove network folder from E: drive.

Hope it work for you.
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LateNightRome, on Saturday November 1, 2008 03:56:13 AM
Windows FAMOUS Service Packs(3) at it again!

I dont know why disabling that connection in the networks connections would bother with my external drive! BUT! I did it, and it fixed it! Thank you for saving whats left of my night, and whatever nerves I have left! lol
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broncoooo, on Monday November 3, 2008 03:01:53 AM
I can't find network connections under my control panel, can anybody help me with that?
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PiersW, on Monday November 3, 2008 04:33:43 PM
In XP, the link is on the Network and Internet Connections page. As to the hard drive problem, I am no expert but found this thread via Google having experienced similar problems with both a Western My Book and a Seagate external hard drive. None of the suggested fixes worked for me, and I was not convinced that the culprit was SP3 as my laptop (which also runs XP SP3) has no problems with the hard drives. After turning off the PC, disconnecting all USB devices, then rebooting and connecting each USB device in turn, the problem turned out to be my newly-acquired HP OfficeJet All-in-One. If that is on and connected when I turn on the external hard dive, the latter is not recognised by Explorer and just keeps whirring away (and, the case of the My Book, flashing). Turn off the printer and wait for its USB connection to terminate and the hard drive works perfectly without more ado. I can turn the printer back on again (or just reconnect it) without causing any problems with either hard drive but cannot turn the hard drive off and then back on again without having to go through the same procedure. I do not think there is a drive letter clash as I have given each drive (including the multi-card drive built into the printer) its own drive letter via Disk Manager and XP remembers them. Perhaps someone more expert than me can interpret this experience into a generally applicable "fix"
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Paul H, on Monday November 3, 2008 04:56:31 PM
I had the same problem but was on a network, I logged on to work station only and the drive was visable so I created a desktop shortcut, when I went back on to the network the drive could be accessed from the shortcut no problem
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Omega, on Friday November 7, 2008 04:18:35 PM
Hello. I have a problem, i have used the WB External Hard Drive to copy my Macintosh HD using Time Machine. Everything was succesful, it works and Mac OS X recognizes the Hard Drive as Time Machine. The problem is when i plug it to my Mac and im on Windows XP using bootcamp, it doesnt recognize it! Please help! What to do? Im not really that computer savvy so if someone would guide me what to do step by step i would be very grateful! Thanks!
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nicolas, on Saturday November 22, 2008 01:29:05 PM
well my problem started last night after coming back from my holiday I found that on boot up sp3 was installed on my pc and like sp2 the fun started straight away. firstly it would'nt boot without the seagate external drive being switch off. then it worked fine for a few hours then after another restart it failed toshow the contents of the seagate drive, though it told me it was 75% full and how much data was on the drive, no folders were visible. So late last night I left the computing running a scandisk session on the seagate drive. I come to the computer this morning and it was stuck at 37% and on reboot the drive had gone from my pc and the seagate itself was making some strange clicking noises and a clank noise every couple of seconds for about 30 seconds. My pc refuses to detect the drive and I'm not sure what the noises are..have I killed it ?
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DrKewel, on Monday December 1, 2008 01:24:36 AM
Omega, your Mac probably formatted the whole WD drive as a Mac partition. Just as when you formatted your Mac to split the C:\ for dual booting and made the Windows partion for XP or Vista that you dual boot to, so must you split the WD so that it can function as both a MAC external drive and a Windows NTFS drive.
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bailua, on Saturday November 22, 2008 10:29:47 PM
thanks for the tips guys
i found that going into COMPUTER MANAGEMENT in ADMINISTRATIVE TOOLS, firstly activating the external HDD then changing the drive letter (to Z:) - as soon as that was done XP detected the HDD and did the autoplay thing.
Good luck
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Pache, on Sunday November 23, 2008 08:58:34 AM
If you have a front panel USB on your case, just try the USB ports from the back of your case.
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DJ, on Sunday November 23, 2008 04:33:18 PM
I have a new wrinkle: SP3 on DellM90 laptop. Reconizes WD 320 fine using USB. I got tired of slow USB2 tranfer rate, so wanted to use firewire. Bought 6pin to 4 pin cable (Dell has 4 pin connector). Restarted with WD plugged in, Windows would hang on 'progress screen', with blue bar moving-so I knew that it was not frozen. Actually went to dinner while it was trying to complete windows load, came home, still not loaded.

Unplugged firewire, forced reboot, and perfect startup. Being leery of hot swap from my old SCSI days, I was reluctant to plug 1394 wihle up, but WD Knoweldge Base answer 127 said to plug after boot, so I did. The world didn't end but all processes were slowed Awaaay down, 'my computer' went into 'not responding' mode, so I unplugged. Could not restart even with Task Manager, so did the old 'hold the button until it dies'.

Reconnected USB, booted up, no problem. Decided that maybe the FAT32 on WD might be the problem (other drives NTSF), so Ghosted the WD, formatted it to NTSF using Windows. Then tried to restore to 'clean' WD and couldn't because the WD software wouldn't 'dismount' the drive.

Oh, and not only that...while I restarted my drive assignment for CD was changed back to 'E' from my rename of 'Z'.

What fun.

So, here's my next try:

Removed WD programs from Startup.
Using USB connection, restore files to WD.
Then, try hotswap to firewire.

I'll let you know what happens.
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kefir_sub, on Tuesday November 25, 2008 02:45:56 AM
Hello,

I have WD Home 1TB external hard drive which refuses to connect to my XP SP3 laptop via firewire. The drive is detected in the device manager under Disk Drivers, "WD My Book IEEE 1394 SBP2 Device". The icon has a yellow exclamation mark. When I open it it says" "This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device."

The USB connection works fine. The firewire connection also works fine when I tried on a PC running Vista.

I tried everything mentioned so far and nothing works: disabling/enabling 1394 network adapter, reinstalling firewire drivers, disabling/enabling drive, etc. Any fresh ideas anyone? I bought this drive especially for the firewire. I am out of free USB ports.

Thanks,
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