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Virus problem

Last answer on Nov 5, 2009 3:56:20 pm GMT dancleaver, on Nov 4, 2009 6:17:34 pm GMT 
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Hello,

I have a dell inspiron 1501 laptop with windows xp and Mcafee anti-virus software.
Yesterday a message popped up from Mcafee saying I have a virus and gave the option to scan and restart my laptop which I clicked on.
Now when I start up my laptop all I see is my Desktop Background, no icons or Start menu. I have looked around various websites and tried to do the CTR+ALT+DEL method but it doesn't work. I tried to reboot my computer but there is no option to repair the operating system I can only reinstall a new one which will delete all my files on the laptop which I certainly don't want.
Any help at all will be very much appreciated.
Dan

Configuration: Windows XP
Internet Explorer 7.0

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1

 drors, on Nov 4, 2009 6:50:13 pm GMT

1. You can restart your computer - F8 - then choose
'Last Known Good configuration' to rollback

or

2.
Enter in safe mode , disable your anti virus then try to restart
Hope this help.

http://www.crossloop.com/lejosconsulting?sid=bc96b2

   
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