That is exactly what happens to me, everytime the phone is answered it disconnects, and you can get back on it during the call after a few seconds, but it disconnects when the phone call is ended, and i have to conenct again. really annoys me because when i am playin online on ps3 and phone rings it cuts my game off. When i phone sky they tell me the exact same thing as you.

Please let me know if you have found a solution

Hi sorry i still have not rectified the problem we will have to just put up with it, it's probably sky's faulty wireless router box but they don't like to admit there's a problem.

Hey,
same thing happened to me but I found out something
when u go to advanced settings in the unclick the box that says connect to non preffered networks when available...
shud do the trick

Hi Guys!!!

I have exactly the same problemo! I'm also with Sky aswell. Our router is Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter. I'm really stuck for help as it is soo annoying when ur online and someone is using the phone. If any one has a solution please let us know!!!

Ta
xx

Do you have a cordless phone that is being used in your setup. If so, you most likely have a 2.4 Ghz phone and a 2.4 Ghz Wireless router. The solution would be to get a different phone with a different Ghz Range and your problem should go away.

Here is some info from VTech (http://www.vtechphones.com/vtechui/guide/dsp_cordless_guide­.cfm)

5.8 GHz phones offer great clarity and range. The biggest advantage to a 5.8 GHz phone is that its frequency band is less congested than the 2.4 GHz band, resulting in less interference. 5.8 phones GHz are plentiful in the marketplace today and competitively priced.

DECT 6.0 technology is the latest cordless platform, providing improved range without needing to boost the power. This platform has been set aside exclusively for cordless phone use, which means that DECT 6.0 models have superior sound quality and do not suffer from interference created by wireless networks. This reliable technology has been in use for a number of years in Europe and has proven to provide brilliant quality of voice and sound, high protection against eavesdropping and better range than 2.4 GHz and 5.8 GHz phone systems.

Hope this helps,

John Snelling
http://www.JohnSnelling.com

Hi Guys.

I have a PS3 and i have no problem connecting to my sky wireless router. When someone rings the phone whilst i am playing online its ok, but the minute they hang up, i lose connection. Now i know you said it is your phone frequency, but i have rang the company up and they have said that my phone is 1.8GHz which is quality, so if it is not the phone frequency what is it? I have also put a new microfilter in the phone socket, so its not that. Just for note, my wireless router is downstairs next to the cordless phones and the ps3 is upstairs, i have tries using the ps3 downstairs but still no joy.

Any help would be much appreciated.

Thanks

You should check first the settings of the router... then after that you still didn't find the answer to your problem... i gonna help for that....

Hi, don't know if this will help, as I'm not from the same place you are (I'm in Canada, and I've never heard of Sky except for the big blue thing hanging above us).

I was having the same issues with my new DLink DIR-615 router. Whenever the landline would be in use (cordless phone, however), I would loose my connection and it would resume the second (literally) I ended my call. I didn't have that problem before with my other router.

In my case, changing the channel on my router did the trick. I've found multiple posts about this. It was set to channel 6 and I put it to 11 and the connection now seems to hold when the phone is in use.

I don't know how you would do that on your equipment, but it may be worth looking into.

Alright well I have this problem too but mine is a little different from yours.

First of all if your INTERNET is disconnecting when you get a phone call then it's simple to fix. If you're using ADSL then it's probably a filter problem. You'll need to find out what your specific telco company recommends but for me I have the ADSL jacked straight into the wall without a filter. The I have every other device that uses the phone line (fax, telephone, security alarm) run through filters. These are very important, if your line isn't split correctly then your ADSL will disconnect whenever the phone rings because there isn't enough line left for it.
Now for the same problem on DIAL-UP, you simply have to find out what number to dial to disable call waiting. For me it's *52, so if I put that in front of the telephone number in my DIAL-UP it will disable call waiting while you are connected to the internet.

Now if your WIRELESS connection drops, when the phone rings it's usually because of this:

You have a cordless phone in your house that is using the same channel as your wireless router. Now routers are generally quite different so there's no one way to fix this. Just look up your make and model of modem on google and find out how to change the channel on your modem. It's pretty straight forward and not very time consuming to fix.
Also one thing to note is that you shouldn't automatically jump to the highest channel that you can because your wireless card may not be able to go that high.

If none of these work for you then let me know your specific problem and I will try to help as best I can.