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Internet Connected but can't Browse

Last answer on Nov 20, 2009 3:20:41 am GMT NelsMa, on Aug 12, 2008 7:45:58 pm BST

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Hello,

I bought this computer about coming on two years ago, Up until about April my internet connection was fine. To at which point I had little to no ability to browse on any browser, Although other computers on my network could connect just fine. I could ping just fine, Firewall was off, had no other problems. Couldn't figure it out so I went with a reinstallation, after reinstalling the problem still persisted. I'm running windows xp sp2 and have McAFee security center wich I just uninstalled which did no good. I tired winsock to no avail. I've tired searching around, but the only people with the same problem as I seem to be running zonealram and reconfiguring settings for that fix it for them, but I do not have zonealram so that doesn't work for me.

Any help would be much appreciated.

Configuration: Windows XP
Firefox 3.0.1
IE7

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Ask your question Reply

pcmaster160, on Oct 11, 2008 12:05:57 am BST

There is a bug installing service pack 3 the fix is availible here
http://www.microsoft.com/...

Reply to pcmaster160

135

Jj, on Jul 14, 2009 9:02:54 am BST

+26

Take a look here:

http://www.geekpolice.net/...

Reply to Jj

150

globalfab, on Aug 7, 2009 5:09:34 pm BST

Thanks Jj,
I saw your suggestion at the top of this forum but decided to first do all of the normal troubleshooting things, checking, changing, resetting IPs, removing the Client, TCP/IP, etc and reinstalling, going through my router, deinstalling Norton and McAffee. Ok, I should have just gone to Geek Police and ran Winsock repair (oh yeah, I also deleted Winsock and Winsock 2 from my registry several times...). After 3 days of reinstalling the operating system and trying everything, Winsock repair did the trick in 2 minutes. I know that we lose internet for different reasons and corruptions in various places and sometimes a simple reset will do the trick - but people a couple of hours into the troubleshooting may just want to run Winsock repair rather than spend the better part of 3 beautiful sunny days trying hundreds of 'fixes' and restarting into oblivion...

Reply to globalfab

Mox, on Oct 17, 2008 4:19:27 pm BST

Clearly he stated service pack two. Please read posts before replying to them. I've the same issue and for the last six months have not yet found a working solution.

Reply to Mox

171

goblo, on Nov 3, 2009 6:09:21 pm GMT

Do you no a some website i can use to get passed those blocked websites

Reply to goblo

DOMMO, on Oct 24, 2008 11:16:15 am BST

+95

I have the same problem. I have tried Winsock but it doesnt work and all the firewall settings are off. Firefox and explorer dont work but msn and limewire etc do. I need help!

Reply to DOMMO

CC, on Nov 13, 2008 3:05:19 pm GMT

Did you get it sorted yet?

Reply to CC

Osbert, on May 3, 2009 9:42:59 am BST

I have a networked connection with internet, but some of the computers on the network browse internet very well and others do not. Am still wondering what could be the problem because they have right configurations.
Your answer will be highly appreciated.
Thank you.

Reply to Osbert

113

kinkells, on Jun 20, 2009 2:43:30 am BST

+14

I also cannot connect with IE or mozilla. When I Use IE diagnostics it tells me that there is probably a fire wall blocking my connection. I have turned off both the windows firewall and the Mcaffee fire wall and still cannot connect. This all just started out of blue. One day I was fine and the next not connection
Thank You

Reply to kinkells

175

dhaksh, on Nov 14, 2009 8:47:07 am GMT

The network card drivers are installed properly, but cannot open network but other cpu is working in network is the same connection

Reply to dhaksh

z, on Oct 30, 2008 12:27:30 pm GMT

I have the exact same problem. Does anyone have a solution??? Please help

Reply to z

hattt, on Nov 6, 2008 1:07:44 am GMT

Same problem here... whats going on!!

Reply to hattt

linde, on Nov 11, 2008 3:14:16 am GMT

I have the same problem...help !!!!!!!!!!!

Reply to linde

z, on Nov 12, 2008 12:27:07 pm GMT

Anyone got any solutions yet?? im so stuck and i have no idea how to fix it!!

Reply to z

CC, on Nov 13, 2008 10:50:06 am GMT

Me too - can download songs on Itunes, use msn and get my emails via Outlook and Windows Live mail but cannot browse the internet. I have tried using Apple Safari, Mozilla Firefox and Internet Explorer with no luck!

I did a system restore and uninstalled my Norton Anti Virus with no luck.

Reply to CC

z, on Nov 13, 2008 12:41:05 pm GMT

+32

I have the exact same problem. just cant browse with any broser (mozilla or internet explorer!!) wats going on?/ is it a problem with Vista or a virus?? i did a system restore back to factory settings and it still wont work .

Reply to z

CC, on Nov 13, 2008 1:40:34 pm GMT

I went to www.microsoft.com and did all the troubleshooting involved with IE but still nothing! I keep getting pointed to the fact that something like my firewall or a programme is stopping it working, I just cant figure out what it is!

Reply to CC

John, on May 2, 2009 9:04:52 pm BST

My Acer netbook wifi worked great until I took it on vacation. At the Miami International airport I opened the wifi and discovered the service was not free so I closed the connection. I did the same thing to the Aruba Renaissance. Once I found free connections I could not open the internet � error message not connected to the internet or invalid address. When I got home I had the same problem, using the same connection (both wifi and hard wired) that worked fine before. I suspect that I picked up something from one of the pay for wifi connections.

Reply to John

142

Joe, on Jul 27, 2009 1:00:09 am BST

Did you ever find a solution to that problem!!!

I am having the same type of thing here, and I can get on to the internet in safe mode, but cant in normal mode... I can even pick up my E-Mail, (Outlook) and play a game called Endless Online, and they access the internet..

Please tell me you found a fix..

Reply to Joe

133

mjepk, on Jul 12, 2009 2:36:41 pm BST

+13

I had an identical problem and used the remove software utility on the control panel to remove the free trial of Norton Anitvirus. Apparently once the free trial expires, the problem with accessing the internet with browsers begin. SO, please first try uninstalling Norton. It worked for me and for others in this thread.

Reply to mjepk

134

RPR, on Jul 14, 2009 7:23:25 am BST

+16

Dear friend,

solution provided by you is very useful. It rectified my problem.
Thanks to you guys sharing experiences and providing solutions to others.

thanks

RPR

Reply to RPR

148

Holyberit, on Aug 6, 2009 10:49:46 pm BST

I have the same problem and I think this could be the answer. Norton has f'cked me over before with trial thing. I have 100% version now for 3 computers but my main one stopt working when I installed it on my 2nd computer so I'll just go download avast.

Reply to Holyberit

151

Vincent, on Aug 7, 2009 6:10:44 pm BST

Uninstalling Norton worked for me as well!

Thanks for the suggestion!

Vincent

Reply to Vincent

152

nurse13, on Aug 7, 2009 7:45:57 pm BST

Well, I do not use Norton. Do you have any ideas on what else to try?

Reply to nurse13

174

Rick4two0, on Nov 13, 2009 11:30:07 pm GMT

Thanks for that solution. Who would have thought Notron would disable your internet connection. Used Norton removal tool and problem solved. Thanks again

Reply to Rick4two0

james, on Jan 8, 2009 10:49:01 am GMT

My internet connected and runs only30 minutes and if i restarting modem so it is run for more 30 minutes

Reply to james

127

MWD, on Jul 8, 2009 9:41:39 am BST

Maybe you have to configure your modem to "keep alive" your internet connection?

Reply to MWD

hatt, on Nov 13, 2008 8:42:30 pm GMT

I have the problem, and i have xp so I don't think it's a vista issue

Reply to hatt

matt366, on Nov 15, 2008 5:16:17 pm GMT

I have the same problem, This sucks. Im sure its a virus or an update from windows thats doing this. any luck on a solution.

Reply to matt366

CC, on Nov 15, 2008 6:34:55 pm GMT

GOOD NEWS!!

I got a techie guy to come out and fix my computer, he has managed to sort it out, I just havent got it back yet as he is still working on it but it appears its an "internet transponder virus" - i don't know what that means but I get it back on Monday and will relay as much information on how he fixed it back to you all! I'm just not that up on computers but I will do my best!

Reply to CC

z, on Nov 15, 2008 7:10:07 pm GMT

Thats brilliant news cc. Look forward to hearing from you on monday to find out how to solve this problem.

Reply to z

CC, on Nov 17, 2008 4:18:38 pm GMT

I now have my computer back and it is all working again.

I was informed that I had a transponder which was a key logger on my PC and also that there were a few viruses. They also belive that it had something to do with my Norton Anti Virus.

They downloaded Iolo Anti Virus and Iolo Personal Firewall to my PC and spyware software which alerted them to over 400 problems, once they were all cleaned the computer was working again. Both these items I dsescibed have a month free trial so if you can get them for your pc it may be worth a try.

Aplogies I can not be more helpful, I am just not up on my technical jargon. Obviously Windows Firewall was not enough to secure my computer.

I was also informed that this month there has been more spyware about than all of last year, so ensure that you are safe in this respect.

I hope this can help some of you without the need to get the professionals involved!

Reply to CC

128

kingsy, on Jul 8, 2009 11:15:43 am BST

Yo i know this an old thread but iv got the same problem looked like i was connected to the internet but couldnt use my browser so i just down loaded iolo virus prtecton n it fixed my lap top straight away cheers cc this has bin giving me a real head ache iv bin messing around n checking firewall and router setting all week will be installing all the rest of the iolo protection products asap :) by by avg

Reply to kingsy

158

jessP, on Aug 26, 2009 12:12:03 am BST

Just wanted to add that I also UNINSTALLED NORTON and my internet is up and back to its old self. Give it a try. For two weeks i played around trying to reinstall my modem and router and nothing else worked.

Reply to jessP

AGR, on Jan 9, 2009 5:35:32 am GMT

Not quite it. :S I'm having the same problem but only at school. The issue is i'm running Ubuntu 8.10 (Intrepid) so it's not a microsoft thing. ;)

andres@ubuntu:~$ Sudo Be-Happy

;D

Reply to AGR

roslina, on Feb 23, 2009 2:43:32 pm GMT

Hi!
hey i am facing the same problem with ie6 and i am also using ubuntu. i have not been able to sort the problem.
the basic problem is if i start ie6 then i can't browse as well as the system hangs. this does not occur if i browse using mozilla. don't know what to do.

Reply to roslina

123

bugsy_alex, on Jul 5, 2009 4:56:11 pm BST

I am running Vista, and ESET
I have had the same problem and after trying some things that were suggested on this site i uninstalled the antivirus, used the removal utility from their web site and installed Bit defender.
It now work's perfectly.
Hope this works for you

Reply to bugsy_alex

harish, on Nov 24, 2008 4:23:56 am GMT

In one client system xp2 r using but intrnet will not work but pinging how can solve this prablem

Reply to harish

matt366, on Nov 24, 2008 4:04:10 pm GMT

I fixed my computer by erasing nortons internet security, I guess something was blocking me from browsing the internet, so that did it for me. Just go to add or remove programs and erase Norton.

Reply to matt366

Joe, on Apr 3, 2009 11:24:55 pm BST

Uninstalling Norton Internet Security solved my problem. Thank you!

Reply to Joe

revdev, on Apr 16, 2009 6:34:44 pm BST

Thanks to all the suggestions- I tried all of them short of a baseball bat- but that never solved anything. The one thing that did work was removing Norton by googling "remove Norton" and installing that program. Somewhere Norton still lives inside your computer- even if you used the uninstall from windows.

Reply to revdev

Sophie, on Apr 17, 2009 8:20:23 pm BST

Hi I have tried to remove norton by removing in under add or remove yet the problem still persists. So how are you able to search for the norton removal without a browser?

Reply to Sophie

110

ruhigkeit, on Jun 16, 2009 7:57:02 pm BST

Fantastic! Thank you so much for sharing this info. The norton removal tool helped me as well. I tried everything before this, and then its something this simple :-)

Thank you again!

=0D Jens

Reply to ruhigkeit

jr213, on Dec 27, 2008 1:46:01 pm GMT

I had the sqame problem, the day after my 12 year old grandaughter used the puter to play her online games. Pinging worked using IP addys,, and names, but I could not connect with my browser. I wound up disabling the internal wireless card on my Dell [Vostro} and installing a USB wireless adapter. Voila, I connected immediately. I then disabled my USB adapter, enabled the internal one, and its running fine now. Don't ask me why or how, IT WORKED. I didn't look any further. Incidentally, I had compared all settings [via IPCONFIG] with another puter on the same network that worked. For all practical purposes, they were identical.
Maybe this will help someone. For me, it was a stab in the dark that worked.

John

Reply to jr213

xsile, on Dec 28, 2008 10:25:03 pm GMT

I have the same exact issue, it started for me when one of my wireless systems USB network adapters died. After replacing the adapter the system will not browse via any browser program. It will still receive windows updates, and my anti virus program still updates, I have tried disabling all firewall protection both software and hardware and it still will not browse. From the router I can see where the router issues the ip address and the computer can be pinged. My network has 2 wired computers via D-link gamers lounge and 2 computers are wireless, The wireless ap is a linksys wap54g. Only one of the two wireless computers are having this issue as the other wireless system browses just fine. I am at my witts end on this. I have removed all anti-virus and anti spam,malware,spyware programs from the system as well as disabled all firewall or any programs that have the remote possibility of preventing or blocking the system from browsing. I have also connected it direct to the cable modem via cat 6 cable to see if I can get it to browse. All the system will do when opening a browser is sit there like it is attempting to infinity open a webpage. I tried to get those free trial of that Iolo Anti Virus and personal firewall but their site keeps saying the server is too buys. Which is a common ploy to get frustrated people to just up and buy their product. So if anyone else has a solution to this issue other than complete low level reformat and reinstall please contact me or replay.

Thank you

Reply to xsile

xsile, on Dec 29, 2008 7:34:14 pm GMT

One thing I have notices last night while trying to get the computer to browse was that from the computer that will not browse it also can not execute a ping, it just hangs after you do the command. It also hangs after you do the ctrl+C to cancel the ping command. However from the other 3 computers on the network the computer that can not browse can be pinged and it responds to the pings.

Reply to xsile

fmer, on Jan 17, 2009 3:27:59 pm GMT

Looks like your port 80's are dead :/

try a new router, etc. Maybe even trying port 8080 as your browser port.

Reply to fmer

Sunny, on Jan 17, 2009 11:58:58 pm GMT

Try combfix.exe, that can help you to fix this problem, I had same problem thats y i know that

Reply to Sunny

Dan, on Jan 19, 2009 4:49:14 am GMT

I have been having this problem with my gf's hp pavilion laptop that has vista ultimate on it.. we are connected to teh same wireless network and while my laptop with xp connects, her does nothing but says connected with local and internet as well.. however, the browser does not work.. I tried system restore several times that temporarily allowed me to browse and then again, no internet.. msn messenger seems to be working just fine, though..
the last time (this night) it worked.. then i closed the lid that put the laptop in sleep mode.. after opening it again i could not open any websites.. although the little icon says i should have internet..
i'm thinking of installing xp back on it with sp3 or anything but vista that only gave me headaches so far..

Reply to Dan

Sergiopepette, on Jan 26, 2009 3:09:52 pm GMT

Hi Dan and others having this problem,

I had same problem for 2 days now. Problem came after NAV uninstall and could be solved with complete removal tools found on this link "http://freeforum.avg.com/read.php?2,117431,backpage=,sv="

Hope this will help!

Cheers

Reply to Sergiopepette

Figaro, on Feb 12, 2009 11:54:24 pm GMT

Thank you! This worked for me. I had switched Virus Scans from the ISP provided NAV about a month ago, but the problem just surfaced. I went to the website you suggested and everything is fine now.

Reply to Figaro

tdog, on Mar 14, 2009 5:23:06 pm GMT

This one is certain the case for my pc. Apparently one of the MS SP update caused a conflict with AVG. I ended up uninstall AVG and all my browsers started to work again.

cool

Reply to tdog

108

RON, on Jun 16, 2009 1:17:07 am BST

I worked on the problem of NO browsing ports 80, 443,and 21 did not work FOR MINIMUM of eight hours over a month. I could ping, receive updates and sites like DELTA schedules could update BUT NO INTERNET

I took this suggestion of completely removing Norton with the removal tool in this link AND IT WORKED! THANK YOU!

Reply to RON

ie 8 problems with vista 64, on May 24, 2009 7:10:25 pm BST

Dan

i bought a brand new hp pavillion dv7 1262us notebook which as vista with 64 bit and sp1 two days ago and the internet began workign intermittently on a wireless network. i tried restarting computer, uplugging the modem and router etc etc - the usual then i gave up and downloaded ie 8 which is supposed to work with the 64. well guess what the internet stopped working completely after that. No idea why but google chrome and mozilla would not work either. i called hp support and the guy in India pointed out to me right away that IE 8 was a problem so he disabled teh ability to download the ie8 update and installed ie7 and it works great. Note that just like you i had two other laptops - both xp and one dell and one hp - that were accessing the internet without any problem at the same time the pavilion was having a problem. the guy in india, pradeep, also pointed out that my dvd had disappeared and said taht it is an itunes problem so disabled itunes. All in all it was very frustrating except for the hp support in India who fixed the problem

Reply to ie 8 problems with vista 64

hatt, on Jan 26, 2009 4:36:58 pm GMT

I finally fixed the problem on my computer. There were remnents of Norton left over after an uninstalll that were throwing everything off. I went to norton's website and got a complete removal program. After I ran it everything went back to normal!!!

Reply to hatt

keith, on Feb 4, 2009 6:33:43 pm GMT

Hi hatt
so what anti virus do u have now in your computer? thanks

Reply to keith

Confused, on Mar 8, 2009 2:30:35 pm GMT

Hey, my sister's computer is having the same problem..she also has norton antivirus, so i told her to uninstall it like someone suggested on here, but it seems like it can't be uninstalled..what should we do? also the link provided by someone here to uninstall programs also didnt work..opening firefox lead us to a yellow triangle icon with an exclimation point on the middle. How can we fix this?

Reply to Confused

136

Mariska, on Jul 17, 2009 9:32:08 am BST

Hi, I've also gone to Norton's site for the removal tool and it solved all my problems! Thank you so much!

Reply to Mariska

Dan, on Feb 12, 2009 12:52:43 pm GMT

I just solved this problem for myself! My problem was in Norton Security/Antivirus which is provided through Rogers and for some dumb reason had made a rule to block the internet. All I did was under the web browsing tab, turn off personal firewall and when I tried my browser again it worked. I switched the firewall back on and it asked me to create a new rule for IE8 and it has been working ever since! Hope this works for you too

Peace

Reply to Dan

Tec Guy Michael, on Feb 16, 2009 1:33:28 am GMT

Im Usually a expert with xp and lower computers when the brought me the vista one with this problem i had to go crazy on this i feel you guys i hate it cuz theres no way to solve it but its solved check your settings on your anti virus programs i dont know the differences but on norton just go to where it says with programs have been blocked and allowed and look for everything thats blocked im sure its gonna show iexplorer blocked just allow it restarts it and done

Reply to Tec Guy Michael

104

Mr. Thank Me Later, on Jun 13, 2009 5:05:35 am BST

Ok everyone who said norton is the problem.... are CORRECT!!! But you don't have to uninstall it tho. Just follow these steps: 1. Open up Norton 2. Go to manage firewalls 3. Go to Program Rules 4. Find your internet browser and click the drop down tab to select custom 5. Make sure its on allow and there you go.

Reply to Mr. Thank Me Later

160

Deb, on Sep 16, 2009 3:14:48 am BST

I followed Mr thank me laters instructions and it worked temporarily but when I shut down and restarted I had the same probelm. I went backand reset to "custom" and then back to "allow" and the problem went away again. I am travelling so will persevere but when I am home I will ditch Norton.

Reply to Deb

signalite, on Feb 16, 2009 6:30:40 am GMT

I am having the same problem - internet is connected but I can't browse, also Skype is not working. I had McAfee but it is not working anymore, so, I removed it and tried to scan with NOD 32 but no success. I think it should be some virus problem because my McAfee crashed or maybe - the problem occured because of McAfee crash?

Reply to signalite

Doc, on Feb 20, 2009 7:28:56 am GMT

Thanks for all the ideas. I had this computer linked to my router by cable and had local connection, but no Internet connection. I got mine working after only 5 hours or so. I erased all McAfee, deleted Linksys files, used just the Windows XP firewall, then reloaded the Linksys wireless. Who knows what of all that worked, but it's working. I noticed the IP address was different from the router and all other linked computers in the third octet (1 instead of 0), so maybe using the wireless corrected the address problem.

Reply to Doc

Overdose, on Feb 23, 2009 2:29:15 am GMT

Ok guys, /this is the thing. I have the same problem that all of you do. I have read, and heard lots of things about this, like is a DSL problem or Cable problem, or Vista problem, Firewall proble, Zone Alarm problem, Kerio problem, Norton problem or router problems etc... First of all, I don't have DSL, or Cable or Dial Up. I conect to the internet with my Blackberry. My problem started like 2 hours after I download and installed SP2 for Windows XP after I reloaded Windows. I use only Windows Firewall, and for Antivirus Symantec Corporate Edition which I have beibg using for the last 5 years without any problems.

I connected my Blackberry to a different computer, and the problem does not exist at all in my other laptop. BitTorrent works fine in the first laptop, anything download with no problem from any internet application, but Internet Explorer 8 or Firefox works only for the first 5 minutes that I am on-line, after that neither works.

Reply to Overdose

signalite, on Feb 23, 2009 8:03:12 am GMT

I found my problem - it was because of hardware device - network board had corrupted. After replacement everything goes just fine.

Reply to signalite

big, on Feb 24, 2009 8:13:26 am GMT

Hey Guys,

I knowm this may not be the fix for everyones "same" problem but it fixed mine twice and it also fixed a friends pc as well. Remove totally whatever anti-virus/firewall program you have. Norton is notorious for blocking you out of the internet. I have seen that crappy mcafee do the same thing too, and others. Remove them and then if that doesn't do the job go to norton website or other and download either the norton removal tool or the microsoft cleanuputility and use it to remove all remnants of norton, mcafee or whatever and you just might be back in business like me!!!

Peace

Reply to big

Liam, on Feb 26, 2009 7:53:30 pm GMT

How are you suppose to download them if you can't connect to the Internet ?
I'm uninstalling norton just now , I've been using my iPhone for a few weeks now on the wifi fine and all my familys laptops and my brothers ps3 work fine it's just mine that isn't working , I have the exact same laptop as my brother and his is fine too but none of them have norton so that's probably the problem

Reply to Liam

Russell326, on Feb 28, 2009 5:40:32 pm GMT

My girlfriend's computer is having a similar issue. She is running Windows XP and has AVG free edition, no Norton (although I've been running Norton for a long time and have had no issues).
Her computer is connected to the internet but her IE and FireFox are both running very slow. iTunes works fine and she's able to send and receive e-mail. Her roommate's computer is not having these issues. They are using a wireless connection and have cable internet.
She ran a scan and cleanup with AVG but this didn't fix the issue.
She also mentioned that her computer took a long time to come up after she entered her password into the login screen. Could these issues be related even though the rest of the computer seems to be operating normally?

Reply to Russell326

roslina, on Mar 1, 2009 4:06:17 am GMT

Hey, try changing the home page. some sort of the problem i faced was quite solved after this and all works fine if in parallel i keep mozilla running. can't explain the reasons but the things do work fine..... :S

Reply to roslina

Russell326, on Mar 1, 2009 4:55:13 am GMT

Thanks for trying but that didn't work.
She's also getting the 'Execution Prevention Error' with 'WMI' listed as well. We went through the process of fixing it but I think all we did was turn the error off.
The original problem still persists and now there seems to be an intermittent lock-up issue as well.
She's got service pack 3 and all other programs are working normally.

Reply to Russell326

Solution101, on Mar 8, 2009 3:00:08 am GMT

I dont normally reply to stuff like this because usually someone has found a solution. Since there hasnt really been one "fix-all" i decided to post mine.

fixing my friends laptop...ping works, automatic updating works, browser isnt working (IE and firefox), it only works in safe-mode. couple other non-browser stuff works. I know DNS is working fine because nslookup in command prompt gave me the right results.

eventualy after doing everything i saw in this thread plus many other websites, i decided to focus my attention on on aol. i went to add/remove programs and noticed aol had a parental control...didnt even know it was there! tried uninstalling it but wouldnt let me. did some googling and found this:

http://www.techimo.com/...

deleted the first 2 files (couldnt find the 3rd) and it worked after a restart. just to test things out i put the files back, restarted...couldnt brows again. this fixed my problem and i hope it helps others.

thanks

mike

Reply to Solution101

PrinceCrew, on Mar 17, 2009 4:44:57 am GMT

Thanks Mike. That's something I've not seen before.

If Mike's info does not apply to you or doen't work for you (or maybe it does) this is what to do.

(1) If you've ever had Norton's on your computer, use the norton removal tool. You can get it from their website, put it on a thumb drive or something and run it on your computer. Norton intergrates so much into your computer that it often hangs and blocks the Internet.

(2) If you have a big honking anti-everything solution (anti-virus, adware, spyware, malware, spam, with a firewall), get rid of it! If you have McAfee, doubly get rid of it! It's the worst I've ever seen. MS Windows after sp2 has the best firewall around. don't disable it to put a weaker one on. And the companies that put this stuff out are usually good in only one or two fields. To expect protection from everything is a bit unrealistic. Which brings me to 3, 4, 5, 6, & 7; use the software from companies that specialize and the 2nd best thing is, is it's all free. The 1st best thing is that it works.

(3) Get malwarebytes. Install it and run it.

(4) Get Avast! Anti-virus. Install and run.

(5) Get Spybot Search & Destroy. Install and run.

(6) Get HighJackThis. Be carful with this one. Only disable what you are sure of.

(7) Re-enable windows firewall.

This'll work 99% of the time, and it's good to do even if you don't have connection problems.

Let me know if it doesn't work for anyone.

PrinceCrew
MyTechBench.com

Reply to PrinceCrew

james, on Apr 12, 2009 4:23:04 pm BST

Thanks for your post, unfortunately i am unable to dowload these things onto my computer as i am unable to browse, i do not have norton, have uninstalled macafee and avg and antivira, but unable to browse on IE, and therefore am unable on my computer to download the suggested programs. I am writing this from my wifes computer which is irritatingly working fine!

Reply to james

140

Zanshiro, on Jul 24, 2009 9:39:22 am BST

Just download the programs to a USB Flash Drive or something of the sort, then put them on the affected computer and try it then.

Reply to Zanshiro

Dex1206, on Mar 12, 2009 1:08:59 pm GMT

Roslina tnx for your post! I tried changing my home page and it worked! now i can browse, i'll have to do more tests though but as of now my browsers are working fine! Thanks! Guys try changing ur home page too it might work! doesnt hurt to try!

Reply to Dex1206

mattman999, on Mar 21, 2009 8:28:46 am GMT

Something is definately up... too many folks experiencing the same problem! I also had or still have the same problem, it is intermittent so I don't know if it's fixed. I am pretty sure that it is fixed because I have been online now for a while. I loaded the link from Microsoft that the fine user recommended earlier... I think that fixed it.
http://www.microsoft.com/...
In my frustration I also uninstalled Office2009 for student, Kaspersky Internet Security 2009, and a few other apps I don't use. My daughter was online playing webkins, don't think that was it. I think it was a router conflict because I even reloaded XP home on a different drive and fell offline a few times.

Crazy thing... I am a veteran net surfer and PC user with my own server, web design company, and hosting service.

God bless the wonderful peeps that take the time to help one-another, I thtink you helped me once again!!!

-Matt

Reply to mattman999

Delkor, on Apr 12, 2009 3:36:02 pm BST

I have this problem: no ie firefox or opera.. no web pages load WOW wont work niether will pkr. i have symantec av 05 10.01 windows fire wall adaware spybot all that etc etc

this pc worked at my mums house on cable im now living at a mates with adsl telstra.. 2 wire gateway. my g/f laptop on vista can connect to it wireless.. my pc with netgear wireless is connected but no web pages. if i turn off wireless & use ethernet still no pages.. now for the funny part.. i can use winamp browser & outlook.. new msn wont work either... im stuck on what to do haha it still says norton 360 in the uninstall from ages ago but it wonr go away haha

any ideas?

Reply to Delkor

Delkor, on Apr 12, 2009 3:38:06 pm BST

Forgot to mention my pc has auto updates & av updates fine... U torrent works fine too

so strange.. about a week ago i had a heap of updates come in.. on the 20 - 23 of march when i got back online

hot fixes & stuff

i was without the net from december up to now.. i still have to test of this pc works at my mums still on cable..

Reply to Delkor

Nevets, on Apr 28, 2009 5:51:46 am BST

I have the same issues!!! IE8, FF, GC, safari and opera all not working. The weird thing is i can still chat on messenger and have discovered one browser which works when all the others won't. Flock. very strange indeed. I've been hit with the spyware protect 2009 malware thing used malwarebytes to remove it and installed Avira but still nothing. sysguard.exe was removed and...well i'm still working on a solution to this problem. :) no actually i'm not happy at all, more like :( but soon :) ...i hope

Reply to Nevets

crcjetty, on May 8, 2009 1:15:24 am BST

I had the same problem after i upgraded from XP home to Vista Home Prem. i had a connection but couldn't browse at all. it ended up being a setting in the 'internet options - connections - lan settings' both the bottom 2 boxes were ticked ' proxy server - use a port & bypass proxy. i unticked them both & immediately was able to browse.
hope this helps someone.................

Reply to crcjetty

aveman, on May 17, 2009 10:01:32 pm BST

Thank you very much! i was having the same problem and that fixed it.
again thank you.

Reply to aveman

globis, on May 10, 2009 3:09:50 am BST

I have the same problem, any browser don't work but I can chat. The only thing that someone told me to do is rebooting the laptop. But I want to found something without doing that. I have Window Vista, and I'm trying to reinstaling it but something "virus", don't let me do. If you found something please let me know, I will do the same for you..

Reply to globis

129

Jass, on Jul 8, 2009 2:33:50 pm BST

Dude i think i get ur prob,
If u can brouse but still u know u r connected to Internet (Ex:- Either ur torrent in on or whatever)
That means some this is Wrong with ur Prefered DNS or Alt DNS.
Just browse ur Broadband Router And see what Ip u get in primary & secondary ...Put it into ur TCPiP .
Done........Enjoy

Reply to Jass

161

sam, on Sep 16, 2009 3:15:25 pm BST

Greetings...i have the same problem with my laptop Hp pavilion Core2duo vista...my Internet connection seems fine but why i cant connect to some internet sites like facebook friendster and etc...pls help me thnx...

Reply to sam

163

edwinjay, on Sep 27, 2009 2:08:56 pm BST

I suggest just to system restore to nearest time...i have also the same problem and when i do the system restore...now its ok...

Reply to edwinjay

164

thankfully relieved, on Oct 2, 2009 7:42:59 pm BST

Same deal, here.
This board helped me to fix it.
Winsock didn't do it for me, it was removing Norton, but there was a trick.

After removing Norton with add/remove programs, it was still there. I found it hidng in program files/common files. There was a folder called Symantec shared and one called norton, although they could have been called any variation.

I couldn't delete any of these, so I downloaded a program called unlocker. I unlocked these folders, removed them and boom.

My browser worked for the first time in months!

Reply to thankfully relieved

169

janak, on Oct 16, 2009 8:47:08 pm BST

THIS solved the whole problem that i was facing in the last 2 weeks..
( Windows XP SP 2)

1) Go to start, run, cmd, OK
2) After Cmd opens type this:-
netsh winsock reset catalog
--press enter

3) and again after pressing enter

netsh intip reset reset.log

4) Reboot!!!!

Reply to janak

176

gorsleth, on Nov 14, 2009 10:46:53 am GMT

Thanks alot janak i tried so many things you have no idea, then i did the commands you said and BAM back online. Once again thanks alot.

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