HP PC, XP OS, Blue Screen with HP logo only

Lynette688@aol.com, on Sunday August 3, 2008 09:37:35 PM

Hello, I was working on my HP PC with several windows open (excel, exploerer, etc...) when the computer froze, even control/alt/delete did not open task manager. I had no choice but to shut down the computer. When I rebooted, the system opened to the Blue HP logo screen with Recovery, safe mode, setup options at the bottom of the screen but would go no futher - I could not get system recovery, safe mode or setup. I even tried to do a system recovery by putting in the recovery disc, but still noting.
I am hoping that this is a hardward problem and my data is recoverable.
Any suggestions on how to fix or recover my information would be greatly appreciated.

Lynette

Configuration: Windows XP
Internet Explorer 6.0

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Tracynet, on Monday August 4, 2008 09:51:47 AM

Hi Lynette,

Perhaps there has been a bad manupulation of the Os ,what you must do it to boot on safe mode and try to solve the problem.

Follow below steps.

Switch on your computer.

And press F8 .

you will have the booting choice select safemode.

Once you are on safe mode try to indentify your computer problem and solve it.

Re-installing devices and scan it.

Hope i help u :)

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Rod, on Tuesday August 19, 2008 04:10:18 AM

I had a similar problem with my HP M1170n Media Center computer. I had to kill the power, unplug USB devices and reboot. This got me past the locked SAFE mode screen and back into Vista. After getting into Vista, I was able to replug my USB devices.

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