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My computer freezes at start up what do i do?

Last answer on Nov 4, 2009 10:22:52 am GMT jayspade, on Sep 28, 2009 1:50:39 am BST 
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Hello,
my computer started freezing after i try 2 up grade my computer with a new anti virus but when i install the new anti virus it told me that i needed 2 restart the computer so i did and when i restarted it my desktop icon and my start bar didn't appear the only thing that show was the background picture. i try restarting it and pressing the f8 button to try to log on in safe mood but it never appear it would just start like it would normally. i got the anti virus in the website avast and it seem like everything was legit. what i did was save the avast file on my desktop and then uninstall the old anti virus and i unplug the internet cause i knew that if i had it on i could get a virus so i took it out then i install avast file then that when i got the problem. so I'm not sure what to do now. PLEASE HELP!!!!

I HAVE A e machine desktop
windows xp
hard drive 200G and ports 7 usb and two ieee amd athlon 64 processor 3500+ 2.20ghz 2200mhz fsb dvd/cd drive

Configuration: Windows XP
Firefox 3.5.3

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1

onea97, on Sep 28, 2009 1:26:46 pm BST

Hello Sir,

can you please let me know about the new antivirus you have installed?

All you will have to do now is to restore your system

This should be done on safe mode!

Press F8 when your computer starts

Select Safe mode

Then click on Start, All Programs

Accessories > System Tools

Open System Restore

Select a date when your computer was running normally

Then click on Next

Thanks

   
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2

Helper, on Nov 3, 2009 11:34:15 pm GMT

Also this work. Go on safe mode and uninstall the old antivirus completely. What might be happening is that the two Antiviruses are conflicting with each other. Thats what happened with me.

   
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3

 Timmuh, on Nov 4, 2009 10:22:52 am GMT

I'm getting a similar thing on my old machine which runs Win XP, but can't even start safely in safe mode.
Windows starts and then a few seconds in just hangs. It may be due to the new Norton which pretty much downloaded itself, but its happening in safe mode just as much as in normal.

   
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