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Connected with adapter but no internet

Last answer on Sep 19, 2009 4:06:37 pm BST amyjo, on Sep 17, 2009 7:21:03 pm BST 
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Hello,
Okay So I got a new computer last night it is an HP..Well I also got a wireless adapter to hook up to it (linksys) Okay so here is the problem. Everything is connecting right but when I open up a Internet explorer it will not let me get on. It say that the web page could not be displayed when you type in an address it says that the address is invalid. I spent 3.5 hours last night on the phone with tech support from both HP and Linksys neither can help me. I need this computer to be connected to the internet for my business. PLEASE help I would really appreciate it.

Thank you!!!!

Configuration: Windows Vista
Firefox 3.0.14

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1

sharpman, on Sep 18, 2009 1:07:06 am BST

If you connect the laptop direct to the linksys via ethernet, can you get on internet?

   
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2

amyjo, on Sep 18, 2009 5:44:36 am BST

Yeah our laptop connects just fine. It is the desktop we are having problems with. We tried just plugging the desktop directly into the linksys and the same thing happened. It says that everything is working but will not let us browse online

   
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3

sharpman, on Sep 18, 2009 8:37:24 pm BST

Have a read here, it may help
http://www.vistax64.com/...

   
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4

 amyjo, on Sep 19, 2009 4:06:37 pm BST

Thank you for your help but I think we are just going to return the computer and get one from best buy. We have had other problems with this one now. But thank you so much for your help

   
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