error 19 matshita dvd+-rw uj-857g ata deviceClosed

Question

I have an XPS M1330 Vista 32 bit dell laptop that came with a Matshita DVD+-RW UJ-857G ATA Device and for some reason the computer is not even recognizing the dvd drive.  The error says the following:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).

I even purchased the driver detective and nothing.  I am currently out of the country and don't have access to my dell cd drivers disk that came with my computer.....any help will be greatly appreciated.  Please e-mail me.
thank you

closeup22 · Accepted Answer

hi there,

to resolve this issue 

use link below from official Microsoft website:

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs 

Thanks

radolini · Answer

Thank you closeup!  I had the same problem and this did fix it for me.

Error 19 matshita dvd+-rw uj-857g ata device

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