Are you virginmedia cable or wired broadband?

do you have a modem that is attached to a cable that looks a little like tv arial cable?


this is the manual for your router.
http://www.tp-link.com/english/soft/200865140422.pdf

go to page 70 and look at appendix B. check your computers with that.

Hi, thankyou so much for your reply. Will have another go with those instructions. We are with virgin media broadband. Pc is windows XP. And 2 laptops are windows vista. We were connected ok with one laptop and then lost the connection via the router. My partner thought it may have had a virus so decided to re-install. But we have tried everything and the laptop just won't recognise the router. So am guessing we need to re-install the tp link router. I don't know my virgin media password, so can't input that. Have rung virgin countless times for password. They are no help at all!! When we try to connect to virgin on the laptop, there is not even their broadband connection listed in order to connect.

So,to confirm.
i'm with virginmedia broadband as well.

the way I connect is this.

I have the virgin media Modem which leads to my wireless router which dishes out ip addresses to my lan and wireless connections. now, assuming you are the same apart from the model of the router you may need to just set your ip address to the correct settings.

what you need to asses is what the ip address of the router is. if it's the default one it should be,
192.168.1.1

go to page 70, annex B of the manual and set up as per that document. for an XP machine.

This is the procedure for a Vista Machine using wireless connection
http://www.cuhk.edu.hk/itsc/network/wlan/wlancard-vista.html­

Hi again, many thanks for your reply.
I have gone on the virgin website several times now and used the complaint form. All you get is a confirmation email and an automatic reply on the landline. Absolute rubbish!! When you ring customer services, you speak to someone in Pakistan and the first thing they ask you is, "what is your password and IPS number!! The information, I require!! AHHHHHHHH!
My set up is: I have a cable box in the lounge that my PC runs through. I no longer have cable tv., with them, have changed over to Freesat. I have my phone line and broadband with them.
I bought my own router for my laptop and it has been running fine up untill lately . When I lost the connection.
Without the ips and password, I can't reconnect.
Perhaps you are right, If I refuse to pay my bill, they might do something!! I've already threatened to leave and go with another provider, that had no effect!

So, how come they provided your router??

Regards, Debbie.

Ok, have you connected your pc direct to the cable modem and tried to get on the internet?
you need to set the ip address in your settings to auto. shut modem down, shut pc down.

boot up modem ...... give it about 30-60 seconds to initialise and connect to internet. should be a steady green light on the internet light.

when that is done, boot up your pc. once booted up it should obtain an ip from your modem. when this has been done try to go onto internet.

if you can get on, then there is some settings in your router we need to look at.

let me know.

Hi again. Yep, we've done all that. The PC is connected to the internet ok. It's the laptops we can't connect.
We need the IPS from virgin and password in order to connect to the internet wirelessly. This is the problem. My son has his PS3 connected to the router and that is working fine.
We've still had no responce from Virgin!!

Ok, you don't need IPs from virgin.

go to your pc that is connected.
open a dos box (start/run enter)

you will get something similar to below
------------------------------------------------------
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\Dave>
------------------------------------------------------
type in ipconfig and enter.

you should get something similar to below
-------------------------------------------------------


D:\Documents and Settings\Dave>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : megaamd6400
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-E0-4D-6C-9F-00
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.6
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : 13 September 2009 11:06:51
Lease Expires . . . . . . . . . . : 13 September 2009 12:06:51



D:\Documents and Settings\Dave>
--------------------------------------------------------------------------

if you go to the blue bar at the top of your dos window and right click go down to edit and select 'select All'
the dos box should turn white (all the letters will be highlighted white), press enter. this will copy the dos contents to clipboard.

now reply to this message and paste it to your message.

we'll lick this for you.

Hi,

As per your last message, this is what I get:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Lewis>ipconfig
Windows IP Configuration

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::b984:3223:ea85:58f5%8
IPv4 Address. . . . . . . . . . . : 192.168.1.104
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.101
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:349e:3bd7:3f57:fe97
Link-local IPv6 Address . . . . . : fe80::349e:3bd7:3f57:fe97%9
Default Gateway . . . . . . . . . : ::
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.104%10
Default Gateway . . . . . . . . . :
C:\Users\Lewis>

See if you can figure this one out
Cheers.

Try this on your vista laptops.
http://windowshelp.microsoft.com/...

I had an issue with my vista laptop, with the wireless connection.
but in the end, I got the wired connection to work, then I bridged the wireless and wired connection and I was then able to connect.

have a go at the above link first, see how you get on with that.

If its any help -
the password for your router is written on the bottom of the router - SSID virgin boadband, User: Virgin. Password: Password. WPA: Preinstall. The virgin software is rubbish, so if youve changed any settings you have to remove the software in "Add remove programs" and install all the computers like that one by one. Reset the modem first by pressing the button on the back. Maybe delete the existing wireless nwetworks in network settings. make sure all the windows are closed when you reinstall the software and that ought to sort it.