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Unable to turn on system restore on my dell l

Last answer on Sep 4, 2009 3:42:46 pm BST GC, on Sep 3, 2009 8:35:34 pm BST 
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Hello,

My laptop got a virus and now I cannot get my system restore back on, I can't access the internet. HELP??? Please.

Configuration: Windows XP Internet Explorer 6.0 ????

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1

sharpman, on Sep 3, 2009 8:37:54 pm BST

Have you cleaned your computer of the virus?

   
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2

GC, on Sep 3, 2009 8:58:44 pm BST

My avg8.5 says its all ok but I cannot get on the internet I cannot access any files, there is a screen on my opening page that says my computer is infected with a virus?? I am not a computer expert. I tried help it said to go to control panel and sytem maintenance and click the restore. But I could not find that?? Help???

   
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3

 sharpman, on Sep 4, 2009 3:42:46 pm BST

Clearly this statement says it all, your system has been compromised, AVG could not have fixed the issue as you say there is a screen on your opening page that tells you your computer is infected.

"My avg8.5 says its all ok but I cannot get on the internet I cannot access any files, there is a screen on my opening page that says my computer is infected with a virus??"...

what I would do is shut your system down,
boot up into safe mode and run your AVG again.

   
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