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Cannot open word or excel files

Vern - Aug 30, 2009 6:23pm BST - Last answer on Nov 18, 2009 4:46am GMT the death
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Hello,
I recently had a virus issue which was related to malware issues. I installed Malewarebytes Anti-Malware program at someone's suggestion. It quaranteed many files. I was then advised to do a system restore to a date earlier than the maleware issue. In doing so, I got Windows Installer - "preparing to install" everytime I tried to open a word or excel file with no luck in viewing the file.

I have tried installing Office Basic Edition 2003 but it won't install. Irecieve a message: Error 1913. Setup cannot update file: C:\WINDOWS\WIN.ini

Should I be purchasing new software or is there a solution to this problem?

I am not computer savy.

Please help!

VernConfiguration: Windows XP Internet Explorer 7.0
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deepbreathe 2015Posts May 13, 2009Registration date March 7, 2010Last seen Aug 30, 2009 7:28pm BST
Hi Vern,



It may be because of the version of office that you saved your files and your actuel version of office that you have.

Best is to install Office 2007 on your computer.


You will be able to open your files , also please check your the file format.

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the death - Nov 18, 2009 4:46am GMT
10x for but i check it the format it 2003 and i have 2007 the exelfiles open but without swhowing the content?
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