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Can ping but can't use browser in normal mode

Last answer on Jul 15, 2008 3:07:07 am BST LL, on Jul 14, 2008 6:53:02 pm BST 
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Hello,

I also have the problem where I was unable to connect to the internet via any browser, but I can ping my router. I noticed that turning off the zonelab firewall would resolve the issue, so I decided to uninstall zonelabs. I guess that was a mistake, b/c after uninstalling ZL, i was not able to connect again at all. I ran the winsocksxp fix listed in the posting http://en.kioskea.net/forum/affich-5044-can-t-browse-but-can­-ping, and that did work in Safe mode, but when I rebooted in normal mode I was still unable to connect to the internet using the browser in normal mode, even after re-running the winsocksxp fix again in normal mode too.

I have 4 other computers on the same network that are fine, it's just this one laptop that is having the issue.

I have connected to the router both wired and wirelessly, and no difference there.
the problem also browser independent IE, FF and Opera are all affected.
I've tried specifying DNS servers .. no luck.
I am running XP sp2

I've run anti-virus and spyware programs as well.

Should I try to re-install the ZoneLab's software? Any other suggestions?

Thanks,
LL

Configuration: Windows XP
Firefox 3.0, Opera 9.5

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1

 LL, on Jul 15, 2008 3:07:07 am BST

I was finally able to fix the issue, found some additional steps to take on the Zone Alarm site that worked:

http://forums.zonealarm.org/zonelabs/board/message?board.id=access&message.id=34617

Thanks

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