Hello,
I have a Dell XPS Dimension desktop on which I want to do a Full factory restore (not a system restore to an earlier date). I've already backe up my files. I do have the original disc that came with the computer when I bought it new, however since I can only get it to work in Safe Mode - the computer will not read the cd drives. Also, I have an external CD drive that I can plug in via USB cord, and it will read that in Safe Mode - however I don't know how I get the computer to read the external drive when I'm in BIOS. I can also get it to work in Safe Mode with prompt command, so if anyone knows what I need to type in on the prompt, then I can also attempt to work it that way.
In summary, I would like to know how I can get a full factory restore on this computer in Safe Mode. Please help. Thank you.
Configuration: Windows XP Internet Explorer 6.0