Search : in
By :

Having a problem with my desktop

Last answer on Aug 23, 2009 10:20:11 am BST willie, on Aug 16, 2009 3:13:33 pm BST 
 Report this message to moderators

Hello,
every since windows antivirus pro has gotten on my pc i can not use my desktop.i tryed cleaning the harddrive no good. i tryed to download the uninstaller but it will not install. so i went to use the windows xp os to install it again but when i put the disk in it goes to dianostic, i tryed F11 same thing. F12 same thing. i need your help please.my desktop is Dell Dimension E510. and my os is windows xp home edition

Configuration: windows xp Home Edition

Best answers for « having a problem with my desktop » in :
Expand your Desktop over multiple monitors Show Expand your Desktop over multiple monitors Hardware Requirements Software Requirements How to proceed If you are using Windows and want to enlarge your current desktop without having to buy another huge screen, this is possible by...
Download Google Desktop Show It is so easy and better to surf the interface of Google, that they would like to use it on our office as research motor. Google Desktop is the office software version of Google. He allows to perform researches on your computer as he makes it on...
Changing your desktop background! Show Changing your desktop background! Desktop background is the image or wallpaper that is being used as background on a computer screen. Wallpaper is the common terms used for designating the graphical interface in Microsoft Windows. Below...
Creating an Hotmail shortcut on your desktop ShowCreating an Hotmail shortcut on your desktop Accessing your mailbox on Hotmail is time consuming; you can either add Hotmail.com to your Favorites or access it via instant messaging applications. The quickest method to access your mailbox...
Unable to change Desktop Background ShowUnable to change Desktop Background Issue Solution Note Issue I've been trying to change my display picture for a couple of months now and it’s not working, I go into control panel and click on display but the tab for the background...
Free aquarium Desktop Wallpapers ShowFree aquarium Desktop wallpapers Find the best Resolutions for your Desktop wallpaper Download a wallpaper through GOOGLE images There are a lot of websites where you can download free aquarium screen savers, marines species, animated...
Download Desktop Calendar and Personal Planner Show
Download Real Desktop Light ShowSeveral editors propose a graphic interface of Windows in 3D. But most of them use your resource and slow down the start up of your computer. Real Desktop proposes a new vision of your desktop without affecting the performances of your computer. The...
Download Desktop Sidebar 1.05 ShowDesktop Sidebar provides an instantaneous access to your favorite information coming from Internet directly on your office. Result comes under a dynamic billing which you can configure and control. Desktop Sidebar allows you to show flash...
Ask your question Reply

1

olfo81, on Aug 17, 2009 2:33:54 pm BST

Dear Sir,

I will advise you to format the computer and install a fresh windows

Just use the Windows XP installation disc to proceed

Thanks

   
Reply to olfo81

3

willie, on Aug 18, 2009 11:52:06 pm BST

You miss understand i have avast been ysing it for a while its great. but i got a email from who i thought was my cousin wirh a link thae said windows abtivirus pro. once i open the email and click the link thinking it was from my cousin it attached itself to my pc. now i cannot even get to my email.i called my cousin and he said someone hacked his pc and has been sending that out to everyone om hislist. mean while i can not open any files. and the installation CD does not work. i have tryed everything i know.

   
Reply to willie

4

sharpman, on Aug 19, 2009 1:43:18 am BST

Ok. bummer.
right, if you go to this link.

http://www.bleepingcomputer.com/virus-removal/remove-windows­-antivirus-pro

Obviously you are going to need another pc because the one you were using will have been infected, preventing normal use of the pc.

the link gives a good description of how to get rid of the offending beast.

I would also look to consider changing your Antivirus software to one of the other internet security ones. They have email checking and are pretty good at stopping stuff before they take hold.

   
Reply to sharpman

6

willie, on Aug 22, 2009 4:36:40 pm BST

I did the format and when i tryed to install the os with the disk the moniter just keeps reading, bootmgr is missing so where do i go from here? and thanks for your help so far.

   
Reply to willie

7

sharpman, on Aug 22, 2009 8:53:54 pm BST

Is the os disk you are useing bootable?
have you set your computer to boot from cd?
On some computers htting f9 brings up a boot menu. allowing you to select cdrom to boot from.

you may need to go into bios to set the boot order.

   
Reply to sharpman

8

willie, on Aug 22, 2009 10:55:13 pm BST

Ok i press F9 like you said and hears whatit says.Alert! os install mode enabled. amount of available memory limited to 256MB, strike F@ key to continue, F2 to run the setup utility. no matter what i do iys always the same. and thanks for all your help.

   
Reply to willie

9

 sharpman, on Aug 23, 2009 10:20:11 am BST

http://www.hiren.info/pages/bios-boot-cdrom

on this page it will explain how to get into your bios to change boot order to set cdrom as first boot

   
Reply to sharpman

2

sharpman, on Aug 18, 2009 7:48:48 pm BST

As olfo81 has suggested, only way to go.

and then you need to get one of the more recognised Antivirus software installed.

a few sugestions are:
kasersky internet security ( my prefered software)
Eset Nod32 internet security (have used, is pretty good)
Macafee (not used recently)
Panda (not Used)
AVG (this has a free virsion)

You need to install one immediately after you have finished installing your operating system and before you put anything else on there. and cirtainly the very least before you go online for the first time.

   
Reply to sharpman

5

willie, on Aug 19, 2009 5:10:51 pm BST

Thanks for the info. that brings my second problem rright now i'm writting with this laptop only problem here is the DVD Rom tray does not work, and by me dealing with this cancer there is no money for me to update the driver. as you know everything is buy buy buy.i found out its not woeking when i tryed to download i386 to disk. i guess if it wasn't for problems we would not have anything to do.

   
Reply to willie
Ask your question Reply
They need your help