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Cannot get past windows xp loading screen

Last answer on Nov 21, 2009 3:30:42 am GMT PawlSeok, on Jul 13, 2009 12:28:18 pm BST 
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Hello,

im not very computer literate.
but as far as i know. some sort of error message popped up when i tried to open Windows Live Messenger.
i restarted my laptop (dell inspiron 6400) and a menu pops up saying:

we apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might caused this. etc etc.

And they give the options of safe mode
last known good configuration and start windows normally.
no matter which one i pick
it is always stuck on the loading screen with the xp logo.
it doesnt freeze, the load bar just keeps loading but nothing happens even after leaving it for a few hours.

I think it may be the ram that is causing the problem.
how do i know if its the ram or how do i check it.
without having to buy new ram. because it might not be the ram and then i would have bought the ram for nothing..

thanks so much in advance !

note: please talk in lay-mans terms as it will be hard for me to understand anything too technical

Configuration: Windows XP
Firefox 3.0.11

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1

deepbreathe, on Jul 19, 2009 8:54:52 pm BST
  • +1

Hello,



There may be something causing conflict.



Try to boot on safe mode and correct errors.


Turn on your computer and press F8 on your Keyboard.


Once you are on safemode try to restore your computer at an earlier date on to remove software that you just install and make been causing those conflicts.

   

3

mysty, on Oct 14, 2009 1:14:17 am BST

Did you ever get your answer to your question? If so what was it? I am having the same problem but I think its the video card.

   

2

PawlSeok, on Jul 20, 2009 8:48:18 am BST
  • +1

As i said, it doesnt matter what option i pick it's still stuck on that loading screen.

so i cant even access the computer using safe mode.

any other ideas ><

thanks in advance.

   
Reply to PawlSeok

4

sis, on Nov 2, 2009 9:18:08 am GMT
  • +1

I am having the same promblem you had in july did you ever get your computer to finally get past the windows logo?

   
Reply to sis

5

PawlSeok, on Nov 3, 2009 11:51:15 pm GMT

No it didn't get fixed. no one could come up with anything to fix it so i had to reformat it.
i hope you find a way to fix w/o having to do what i did.

   
Reply to PawlSeok

6

holly, on Nov 18, 2009 8:08:15 am GMT

How did you reformt if you couldnt get past the loading screen im having the same problem

   
Reply to holly

7

 PawlSeok, on Nov 21, 2009 3:30:42 am GMT

I reformatted it the normal way.
stuck in an windows xp cd
and started from there.

   
Reply to PawlSeok
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