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My acer laptop does not recognise dvd drive

Last answer on Aug 28, 2009 8:29:12 pm BST chale, on Jun 28, 2009 11:20:20 pm BST 
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Hello,my acer laptop does not recognise my dvd drive and lead to my booting defficult.

Configuration: Windows Vista Internet Explorer 7.0

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1

fea_ture, on Jun 29, 2009 9:02:47 am BST
  • +1

Hi,

you need to install the driver for the DVD drive.

post the make and model of your computer and we will send you a link to download the driver.

or check in the official website of acer to get the driver.

Reply to fea_ture

2

ade, on Aug 2, 2009 10:33:31 am BST

Hi there, I have the same problem with my Acer Aspire 5715Z laptop which has missing DVD ICon in computer. Please help as I checked on ACER website and no driver available
Thanks

Reply to ade

3

 gormal, on Aug 28, 2009 8:29:12 pm BST
  • +1

Pioneer DVR-K17RS ATA ACER CODE=39


To resolve the error, remove the device from Device Manager, and then reinstall or upgrade the driver.

If the error continues to occur, it may be possible to edit the operating system Registry to resolve the issue.

WARNING: There is a risk of data loss. This procedure involves editing the Registry. Using the Registry editor incorrectly can cause serious problems that may require the operating system to be reinstalled and can result in the potential loss of data.

IMPORTANT: Make a backup of the registry before proceeding.



Click the Start button, and in the Start Search field, type regedit and then press the Enter key.

NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue.
In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
In the HKEY_LOCAL_MACHINE folder, double-click the System folder.
In the System folder, double-click the CurrentControlSet folder.
In the CurrentControlSet folder, double-click the Control folder.
In the Control folder, double-click the Class folder.
In the Class folder, click to select the {4D36E965-E325-11CE-BFC1-08002BE10318} folder.
In the right pane, click to select the UpperFilters registry value.
On the menu bar, click Edit.
In the Edit menu, click Delete.
In the Confirm Value Delete dialog box, click the Yes button.
In the right pane, click to select the LowerFilters registry value.
On the menu bar, click Edit.
In the Edit menu, click Delete.
In the Confirm Value Delete dialog box, click the Yes button.
In the Registry Editor window, click the X in the upper right corner to close the window.
Restart the computer.

Reply to gormal