Please contact me through my email address : klein_ bobby @ hotmail. com. I do not find communicating through this forum very expedient, nor efficient, when I am trying to help somebody and we are working together.

I have intentionally inserted spaces in my email address so the automatic bots, which crawl the forums, will not be able to harvest my email address for their spam customers. You might want to remember this little known (but critically important) tip anytime you think about writing your email address ANYWHERE on the internet.

Please provide me with the following information: your make and model computer; the operating system you are currently using; the current version of the Windows Media Player on your computer; the make and model of the device you are having problems with.

I will need you to provide me with screenshots of your computer screen, so I may be more better informed about what is occurring on your screen. In lieu of me being able to hook up live to your computer remotely via Microsoft's WIndow Remote or NetMeeting, the next best thing you can provide me with are screen shots.\

This is accomplished by using the <prnt scrn> PRINT SCREEN key on your keyboard. I know this will be time consuming, and quite possibly appear redundant, but I am sorry about that. This can not be helped. You will need to take a "snapshot" of your computer screen (using the print screen key) at each junction...each step... of the process, then email me that snapshot as an attachment.

Here is how you do that: Each time you depress the print screen key, the image of your current computer screen is stored (or COPIED) in memory. You then need to PASTE it somewhere in order to see it. I have found the best and the easiest program to PASTE the results of the print screen key is Window's PAINT.

You can find the PAINT program here: START/All Programs/Accessories/PAINT.

Open the PAINT program. Go to FILE and click on NEW. On the white screen in PAINT, place you cursor anywhere and right click and select Paste. The image of whatever was on your screen when you depressed the print screen key ought to come up. If it hasn't, you've made a mistake. Go back and retrace your steps.

Once you have pasted the contents of your print screen key, save this as a file...perhaps on your desktop, or anyplace where you can easily access it.

Next, call up your Email program and send me an email with the file you just saved as an attachment. Now, in order to be more expedient and efficient, I heartily recommend you not send me one file at a time; rather, take a series of print screen snapshots documenting what is wrong, and what you are seeing on your display, and send them to me all at once.

Repeat the same thing, if you want, when you implement the steps I am going to recommend.

I hope I can help you. Please let me know if I have done so. I am not a professional troubleshooter or someone who works in tech support. I had the same issue that everyone else is complaining about on the forum. I stumbled around for weeks, trying out tis and trying out that and nothing worked. Finally, I came across the solution and I posted it on the forum. I then invited anyone to contact me if they needed further assistance, but I never expected the delugbe of responses I have received. My email notifier goes off night and day now <grin>.

Regards,
-bobby klein