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HP dv6500 Problem

Last answer on Jun 2, 2009 6:43:27 pm BST Irene, on Jun 2, 2009 6:06:26 pm BST 
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Hi,

I was using my computer yesterday and I put it in hibernation mode. After about an hour, I tried to turn it on and it opened to my desktop screen, but the keyboard and touchpad were not working. I restarted my computer, and it opened to the login screen, where I was able to type in my password. However, after this, it opened only to a grey screen where it would stay there. I am able to open safe mode and access my files but I am not able to use it normally.

If anyone can help, PLEASE email me! I have no idea what to do :(

Thank you so much for your help!

Configuration: Windows XP Internet Explorer 8.0

1

locklessmonster, on Jun 2, 2009 6:10:17 pm BST

Hey there,

You still can try doing a system restore! Try doing it on safe mode!

Link: http://www.microsoft.com/...

Reply to locklessmonster

2

Irene, on Jun 2, 2009 6:15:35 pm BST

Thanks! I will try that now. Will that delete any of my files or folders?

Reply to Irene

3

 Irene, on Jun 2, 2009 6:43:27 pm BST

I tried System Restore and it did not work :( ..any other suggestions?

Thanks again!

Reply to Irene