Windows Installer could not be accessed
Issue
I'm running Vista Home Premium on my PC. I tried to install a game (Bioshock) and at the very beginning of the setup, my computer blue-screened...
When I restarted my computer, a number of programs that I have set to run at startup crashed (including Skype, MSN Messenger, iTunes, Bitcomet, and even Windows Media Player)!
I tried to install the game again, and the same blue screen appeared. After another restart, all programs crashed again...
Also when I'm trying to start them manually, I got the following message: "Windows Installer Service could not be accessed".
I found an article on Microsoft support: http://support.microsoft.com/kb/315346.
Went through method 1. This did not solve the problem. However, when I tried to install Bioshock, I only got an error message (the setup never got started like before, but on the plus side I did not get another blue-screen).
Next I tried method 2, but when I completed point 3, cmd only said "
file not found - dllcache".
Following advice given on an other forum I went to Add/remove programs to see if windows installer was actually there. And, guess what... It was not. So I downloaded Windows Installer, but when I tried to install it, I got the following error: "Not enough storage is available to process this command." I have about 200 GB of free space on my hard disk and 2 GB of RAM, so that seemed pretty strange to me.
Lastly, I downloaded windows installer cleanup, but when trying to install it, I got the same old error message "
Windows installer could not be accessed."
Solution
I had similar issue with a client running Windows XP SP2 and pretty much worked through suggestions here to no avail.
What eventually got it working.
- Open Control Panel -> Administrative Tools -> Services
- Right click on the Remote Procedure Call (RPC) Service
- Select Log In Tab
- Select Log As "Local System account" and tick "Allow service to interact with desktop"
You'll get a message that settings wont take effect until you restart the service. To do this you'll need to reboot your PC.
After reboot installer service seems to behave itself again.
Note
Thanks to
GaryB for this tip on the forum.