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My PC does not recognize my MP3 player

April 2015

MP3 players have a USB connectivity port that enables them to be connected to a PC. If the Windows PC does not recognize the MP3 player, there could be device driver compatibility issues. The correct device driver needs to be installed that can recognize the MP3 hardware device as a Mass Storage Device. This can be done by updating the device driver from the Device Manager. If the Windows PC does not recognize the MP3 player after trying this, all entries marked as grey entries in the Device Manager should be removed and the PC restarted before trying to connect the MP3 player to the PC again.


Issue

When I plug in my MP3 player to a PC, it doesn't recognize it. What can I do?

Solution 1

Normally, when you plug your MP3 player into a PC, Windows automatically recognizes it. But sometimes it may be recognized as an "Unknown Device". To begin, open Windows Explorer and click the Tools /Folder Options /Display. Look in the list "Hidden files and folders" and check "Show hidden files and folders."
  • Right click on the icon "My Computer" from the desktop and then click Properties. Click on Hardware then Device Manager.
  • Right click on the line marked "Unknown Device" and click "Update Driver".
  • In the wizard to update the hardware choose "No, not this time."
  • Click "Next."
  • Select "Install from a list or specific location (Advanced)".
  • Click Next.
  • Then click on "Do not search I will choose the driver to install".
  • Choose from the list of hardware USB hub.
  • Click Next.
  • Click on "Disk".
  • A window opens. Then click "Browse" and go to C: /windows/inf and select usbstor.inf and click Open.
  • The path of the selected driver will appear in the previous window. Click "OK". The driver will be installed and you have an option called "Device USB Mass Storage".
  • Choose from the list of hardware "Storage Volume".
  • Click "Next."
  • Click on "Disk".
  • A window opens. Click "Browse" and go to C: /windows/ inf and select volsnap.inf select and click "Open."
  • Then the path of the selected driver will appear in the previous window. Click "OK". The driver will be installed and you have an option called "Generic Volume".

Solution 2

If the problem persists:
  • Click on Start --> In the search box, type cmd and press Enter.
  • The "Command Prompt" will be opened. Now enter the following commands:
    • set devmgr_show_nonpresent_devices=1 
    • cd\ 
    • cd windows\system32 
    • start devmgmt.msc 
  • "Device Manager" window will be opened.
  • Now in the device manager, click "View" then select "Show hidden devices"
  • Now expand all the nodes by clicking on "+" symbol. If you get any greyed entries --> Right click on it --> Select "Uninstall".
  • Uninstall all the greyed entries from all the nodes --> Restart your PC --> Now
  • Try connecting your MP3 player.
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See also

In the same category

Mon PC ne reconnait pas mon lecteur mp3
By gouby on September 2, 2009
Original article published by gouby. Translated by jak58. - Latest update by Jeff
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