HTC mobile - ActiveSync not working

Issue

I can no longer sync my HTC TynII smartphone, hence unable to download my email, applications or synchronize contacts ...

Here are the instructions that I get when I try to connect the device with the PC:

Microsoft ActiveSync

Synchronization failed.
Reconnect and try again.
If the problem persists, see "Troubleshooting Microsoft in Microsoft ActiveSync Help on the desktop computer.

Troubleshooter for ActiveSync

Progression ...
Results: A known problem detected
Unable to obtain an IP address for the device.

Discover the latest solutions to common problems of IP address.

Click on the following link:
http://go.microsoft.com/fwlink/?Linkld=65461
No other known problems have been detected.
If problems persist send the results to Microsoft to help improve future versions.

Solution

What happens is that the phone is not being recognized by Activesync, follow this manipulation under Windows Vista and XP (for Vista - Windows Mobile Device Center):

Connect your HTC mobile to your PC. Wait until the sync to start and if there is any error, go to start> setting> connection> USB to PC and uncheck the "Advanced

features" and it should work.

See also

Knowledge communities.

• Forum
• Phones/PDA/GPS forum
• Network forum
• Hardware forum

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