Sometimes users are
unable to connect to hotmail and just a
blank page is seen. It is not a problem with MSN Messenger or the Instant Messaging software. However, the internet browser settings should be checked for correct configurations, including cookies, etc. It is not an uncommon problem for
hotmail to open with a blank page. It is recommended users check the account name and password entered are correct. Users can also check the SSL configuration of the browser if they are
unable to connect to hotmail.
Unable to connect or access to Hotmail: Blank page
If you see a blank page each time you try to connect to Hotmail, try the following:
1. Account name and Password
Ensure that you have entered the correct account name (e.g. johnsmith@hotmail.com) and password. Don't forget that the password field is case sensitive.
2. Browser settings - enable cookies.
To configure your browser to allow cookies, open your browser window, go to "Tools" and select "Internet Options". In the "Security" tab, select a moderate security level for the internet zone.
3. SSL configurations
SSL is an acronym for Secure Sockets Layer. It is a protocol built up by Netscape and used to send out private documents through the internet. Netscape Navigator and Internet Explorer browsers both support this protocol and some web sites make use of it to acquire confidential information on users. You can identify the URLs that require an SSL connection as they begin
https: instead of
http: If your browser is not configured to allow access those secured websites, try the following:
Configure your encryption settings
1. Open Internet Explorer > "About Internet Explorer".
2. Your encryption settings should be set to 128 bit. If is less than 128, you should install the Internet Explorer High Encryption Pack by downloading it from this link:
http://www.microsoft.com/windows/ie/ie6/downloads/recommended/128bit/default.mspx
Enable SSL and TLS
1. Go to "Tools" in your Internet Explorer window and select "Internet Options".
2. In the "Advanced" tab, scroll down to the SSL and TLS options.
3. Check these two options and click "Apply".
Clear History and delete Cookies
Note: When you delete your cookies, this might also delete some saved passwords on your system.
1. Go to "Tools" in your Internet Explorer window and select "Internet Options".
2. In the "General" tab, select "Delete Cookies" and "Delete Files" in the "Temporary Internet Files" section
3. Select "Clear History" options in the "History" section.
Disable Third Party Browser Extensions
1. Go to "Tools" in your Internet Explorer window and select "Internet Options".
2. In the "Advanced" tab, uncheck the box labeled "Enable Third party Browser Extensions" and click "Apply".
3. Close your browser and open it again.
Configuration of Security settings for Trusted sites zone
1. Go to "Tools" in your Internet Explorer window and select "Internet Options".
2. In the "Security" tab, choose Trusted Sites.
3. Click "Sites" and enter the URL of the site in the field labeled "Add this Web site to the Zone".
4. Click "Add", "Ok" and "Apply".
Configuration of your Firewall Settings
To check your Firewall configuration, your SSL port must be open on your network/firewall settings.
Clear SSL Slate
To clear the SSL slate:
1. Select "Tools" on your menu bar and open your "Internet Options".
2. Go for the "Content" tab and select "Certificates".
3. Click "Clear SSL Slate" and "OK".
4. You should receive a message to confirm that it has been cleared.
Choosing a different browser
If all the above options did not solve the problem, you can try using another browser, such as
Mozilla Firefox
See also
Knowledge communities.
Original article published by
Jeff. Translated by
jak58.
