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Blue screen of death

April 2013

The 'blue screen of death' is perhaps the greatest malaise in the Windows operating system. It indicates a system crash. While most users will wince and reach for the restart button, the blue screen of death provides vital information relating to the crash. While the information is not easily decipherable, it is an indication of serious problems in the operating system. The error code displayed in the message can be used to find out more about the reason for the system crash. Error codes displayed in the blue screen of death can help fix the issues.

Blue screen of death



When your computer has a serious problem it will do one of the following:
  • Restart
  • Display a blue screen (stop error) which explains what has caused the problem.


These error messages, although often difficult to decipher, can be essential in finding out what has caused the crash (stop) and then enable you to fix your computer yourself.

Here are some explanations of these codes:

NB The error code is displayed in the blue screen, just after the words 'STOP error'

For example:
 "0x0000000A (0x00000000, 0x00000000, 0x01C010101, Ox00000000)"


EXPLANATIONS
  • IRQL-NOT-LESS-OR-EQUAL 0x0000000A (address, address, address) or (0x804ECD70 ...):
    • In Safe Mode, click Start -> Run -> msconfig in "System.ini" .disable the command, for 16-bit. app support
  • Stop 0x0000000A Usbport.sys indicating the file:***
  • Stop 0x000000A0 or Stop 0xA0 or INTERNAL_POWER_ERROR:
    • If the message appears during standby, install the latest service pack for Microsoft.
  • The device driver XXX prevents the eve of the computer

(or)
  • 0X000000A0 (0x00000002, 0X000XXXXX, 0x0000000, 0x0000000) INTERNAL_POWER_ERROR*
    • This indicates that a programme has installed a driver which is incompatible with your version of Windows.
  • Stop 0x000000A5 or Stop 0xA5 or ACPI_BIOS_ERROR:
    • During installation, the problem may occur if Windows has detected that the computer BIOS is not fully ACPI compliant.
    • Contact the manufacturer of your PC for a fully ACPI compliant BIOS.
    • Restart the computer to restart Setup then press F7 (not F6) when the screen 'Press F6 if you want to install a third party SCSI or RAID driver' appears. Windows automatically disables installation of the ACPI HAL and installs the standard PC HAL.
  • STOPx100000EA THREAD_STUCK_IN_DEVICE_DRIVER_M:
    • This indicates a problem concerning the graphics card driver.
    • Try to update the driver with either Windows Update, or directly on the manufacturer's website.
  • Stop 0x0000001E or Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED:
    • This message comes from a software incompatibility (Win32k.sys is caused by the presence of a software vnc) indicating a hardware problem (possibly a faulty video card driver)
    • Carry out a search on the offending file and install the latest driver from the manufacturer's website.
  • Stop: c000021a {fatal system error}:
    • (Fatal System Error) "The system process unhandled exception in session manager has terminated unexpectedly with" status 0x80000004 (0x48586c33 0x0015fbc0) - "The system has been stopped". This is very often caused by a problem RAM or microprocessor.
  • STOP: 0x00000023 FAT_FILE_SYSTEM:
    • RAM problem
  • Stop 0x00000024 or Stop 0x24 or NTFS_FILE_SYSTEM:


Try this:
    • 1) Go to Recovery Console.
    • 2) Type chkdsk c: / p / r, to correct errors in the discs.
  • STOP 0xc000026C:
    • or Stop 0xc0000221 Unable to Load Device Driver
    • or STOP: 0xc000026C [Unable to load device driver] + DriverName
    • or STOP: 0xc0000221 [Unable to load device driver] + DriverName
    • or STOP: 0xc0000221.
    • A device driver file (. sys) is missing or damaged. (The User32.dll File may be missing or damaged)
  • Stop 0x00000050 or Stop 0x50 or PAGE_FAULT_NONPAGED_AREA:

Programme or driver is not compatible with the version of Windows. Make an updated driver. It could also indicate a RAM (memory card) concern.
  • STOP 0x0000008e STOP 0x00000050 or PAGE_FAULT_IN_NON_PAGED_AREA:
    • The file could not be setupdd.sys loaded

(or)
    • The file is damaged or Ntfs.sys
    • Setupdd.sys file could not be loaded.

This is down to a possible memory problem.
  • STOP: 0x00000050 PAGE_FAULT_IN_NONPAGED_AREA

Many possibilities:
    • If it is a RAM problem, get an updated video driver for your graphics card
  • Stop 0x0000006B or Stop 0x6B or PROCESS1_INITIALIZATION_FAILED:

Or an error message 'An unexpected error (768) Occurred at Line 5118 @ ind: XpClientBootSetupSetup.c' during installation of Windows XP
    • Check if the software is compatible with Windows XP
  • Stop 0x00000074 BAD_SYSTEM_CONFIG_INFO:
  • And if you boot from the CD-ROM, an error about the file appears: toside.sys.
    • Check the RAM
  • Stop 0x00000077 KERNEL_STACK_INPAGE_ERROR at startup:
    • The cause of this problem is generally that some paged data are not found in the pagefile. The last line of code can tell you more precisely:
      • 0xC000009C or 0xC000016A: Bad sector problem
      • 0xC000009D or 0xC0000185: Problem connecting to the hard drive (maybe a problem to do with mapping or the motherboard).
    • Start the Recovery Console and run a check disk (CHKDSK command c: / p / r)
    • The problem may be a concern hardware on your motherboard, or a faulty memory module. You can always disable the system cache in the BIOS to determine if the problem comes from the motherboard, and test the memory cards one after another.
    • Warning: A boot virus may also cause this error.
  • Stop 0x0000007A or Stop 0x7A or KERNEL_DATA_INPAGE_ERROR:
    • The Stop 0x7A error indicates that a page could not be found in virtual memory. This may be due to a hardware problem.
  • Stop 0x0000007B or Stop 0x7B or INACCESSIBLE_BOOT_DEVICE :
    • Rewrite the boot using the command "FIXBOOT" in the Recovery Console
  • Stop 0x0000007E or Stop 0x7E or SYSTEM_THREAD_EXCEPTION_NOT_HANDLED:
    • Locate the programme using the file 'XXXX.sys' (find out what folder the file is in - if your PC does not tell you, find out on the internet which software is using the file) for the error and uninstall it by adding / Remove Programs.
  • STOP: 0x0000007E Usbhub.sys:
    • This means the bandwidth of all the different devices is greater than the maximum allowed. Install the KB822308 hotfix from Microsoft or dispatch your USB ports on your MD.
  • STOP: 0x0000007E (address, address, address) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED:
  • If the error occurs after making an update to Windows XP, the causes can be multiple:
    • An updated BIOS perform
    • One of your memory cards is damaged
    • An incompatible device driver
    • If the error is on file Win32k.sys it is a third party programme that is incompatible.
  • STOP: 0x0000007E Ndis.sys:
    • Perform an update of your graphics card driver.
  • Stop 0x0000007F or Stop 0x7F UNEXPECTED_KERNEL_MODE_TRAP:
    • This could be a microprocessor problem (heats).
    • If it is a hardware problem, try updating the BIOS of your computer.
  • Stop 0x0000008E or Stop 0x8E or KERNEL_MODE_EXCEPTION_NOT_HANDLED :
    • An update of the operating system is required.
  • STOP: 0x1000008E In EMUPIA2K.SYS "KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
    • The device driver is not compatible.
  • STOP 0x00000050 PAGE_FAULT_IN_NON_PAGED_AREA
  • STOP 0x0000008E (0x00000005, address, address) win32k.sys Address BF800000 base at BF873A32, or datestamp 3d6de5e5
  • STOP: 0x0000008E Win 32k.sys
    • The contents of the error report: c: windowsMinidumpMini070403-01.dmp or problem has been detected and Windows has been shut down to prevent damage to your computer.
  • PFN-LIST-CORRUPT Technical information: STOP: 0x00008E (0xc0000005, 0xXXXXXXX, 0xXXXXXXX, 0x00000000)
    • Win32k.sys - Address BF800000 base at BFXXXXXX DateStamp XXXXXXXX beginning dump of physical memory.
    • Incompatibility between the motherboard and CPU. If this problem occurs at start up, a BIOS update should suffice, after updating the sound drivers and video.
  • Stop 0x0000009C (address, address, address) "MACHINE_CHECK_EXCEPTION"
    • Hardware problem. Check the fan microprocessor or clean the various components.
  • Top or Stop 0x000000BE 0xBE or ATTEMPTED_WRITE_TO_READONLY_MEMORY:
    • This error is usually due to a device driver (update your drivers), a service or incompatible firmware.
  • Stop 0x000000C2 or Stop 0xC2 or BAD_POOL_CALLER:
    • Perform an audit on your memory card.
    • If not, a full disk format and a reinstallation is needed.
  • STOP: 0x000000C2 problem has been detected and Windows has been shut down to prevent damage to your computer. BAD_POOL_CALLER,
  • Update your graphics card driver
  • STOP: 0x000000CE (0xHEXNUM1, 0xXXXXXXX, 0xXXXXXXX, 0xXXXXXXX) in DXAPI.SYS :
  • This problem can occur on a computer with a video card that has the function of a TV tuner or video capture and if a Windows 2000 version of a pilot DVD or TV tuner is replacing the Windows XP version of this driver.
  • Stop 0x000000D1 or Stop 0xD1 or DRIVER_IRQL_NOT_LESS_OU_EQUAL :
    • This problem may occur when the driver checking feature is enabled and a driver used an incorrect address. Note that the driver responsible for this problem is stated in the error message.
    • Disable all the drivers, such as backup programmes, programmes for virus detection and disk utilities.
  • Stop 0x000000EA or Stop 0xEA or THREAD_STUCK_IN_DEVICE_DRIVER:
    • You have to perform an update of the driver for your graphics card.
  • Stop 0x80246008 or Stop 0x8DDD0018,,, 0x80246008 Stop 0x80200013 or Stop:
    • This problem occurs if the following conditions are met:

-The Intelligent Transfer Service Background (BITS) is not running.
-The BITS service can not connect to the website.

See also

Knowledge communities.

Published by aakai1056 - Latest update by EloiseHorsfield
This document entitled « Blue screen of death » from Kioskea (en.kioskea.net) is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the license, as this note appears clearly.
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