Information System A company creates value by processing information, particularly in the case of service companies. So, information has a much greater... IT pro > Information System |
IT professions Today, information technology is such an integral part of most businesses that the profession of being a computer expert has broadened... IT pro > IT professions |
Introduction to project management Project refers to all actions to be taken in order to meet a defined need within fixed deadlines. Thus, because a project is a... IT pro > Project management |
Introduction to e-Business It is widely acknowledged today that new technologies, in particular access to the Internet, tend to modify communication between the... IT pro > e-Business |
Quality The word "quality" is used more and more often in companies, whether in the food, industrial or services sectors, and especially in the... IT pro > Quality |
Change management A business environment which evolves in a rapidly changing world must evolve and innovate to stay competitive. IT projects are by... IT pro > Change management |
TCO (Total Cost of Ownership) TCO (Total Cost of Ownership is the total cost of a good (e.g. an information system) over its entire life cycle. TCO takes into... IT pro > Information System |
Maintenance technician A computing maintenance technician (sometimes called a support technician or operations technician) is in charge of ensuring that... IT pro > IT professions |
Front Office and Back Office The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are... IT pro > e-Business |
Change factors The origin of the change is linked to the realisation of a gap between an organisation's goals and the means of achieving those goals,... IT pro > Change management |
Client / Contractor The client refers to the entity that has the need that defines the project objective, schedule, and dedicated budget. The expected... IT pro > Project management |
Establishing a Quality Procedure Improving quality (reducing bad quality and improving work processes) in a company requires reflection by both the management and all... IT pro > Quality |
Quality Organisation Establishing a quality procedure is a comprehensive business project that requires the participation of all employees. Therefore, it... IT pro > Quality |
Intranet and Extranet An intranet is a set of Internet services (for example a web server) inside a local network, i.e. only accessible from workstations of... IT pro > e-Business |
Resistance to change To be in a position to anticipate change, it is essential to understand the risk factors and in particular the causes that prevent... IT pro > Change management |
Hotline technician A support technician (sometimes referred to as a hotline technician, phone support, or simply tech support) is an IT maintenance... IT pro > IT professions |
Project management methodology "Project management" refers to the methodological organization put in place to ensure that the work done by the contractor meets the... IT pro > Project management |
Information systems governance (IT Governance) The term "Governance" specifies the ability of an organisation to be able to control and regulate its own operation so as to avoid... IT pro > Information System |
Quality Management The principles of quality management introduced in ISO 9004:2000 define a framework that allows organisations to improve their... IT pro > Quality |
Network technician The job of a network technician is to work with network equipment and wiring in order to ensure that users have the best possible... IT pro > IT professions |
