ILM - Information Lifecycle Management

Facilities Management - Outsourcing

Third-Party Application Maintenanc (TMA)
Infogestione (OutSourcing) - Esternalizzazione Infogerência (OutSourcing) - Externalização Outsourcing - Auslagerung Infogérance (OutSourcing) - Externalisation Gestión de instalaciones (externalización): Externalización

Facilities management concept

The term facilities management refers to outsourcing part of one's services, i.e. entrust all or part of the management of the information system to a third-party computer service provider.

The provision of services is documented in a service contract (or Service Level Agreement, SLA) which defines the terms and conditions the service provider agrees to and the expected Quality of Service (QoS).

Facilities management has its advocats and components, considering that:

  • one one hand, it allows the enterprise to focus on its core business and entrust management of its computer system to a company who has suitable competences and is able to maintain it 24/7 (as per the service level agreement)
  • on the other hand, the enterprise becomes dependent on a third-party and partly loses its computer competence

Generally speaking, facilities management is always chosen in full awareness of total costs (TCO, Total Cost of Ownership), comprising the price of the computer material, networks, maintenance of competences of the computer teams and possibly the costs incurred as a result of service shutdowns and/or updates.

Last update on Thursday October 16, 2008 02:43:20 PM.This document entitled « Facilities Management - Outsourcing » from Kioskea (en.kioskea.net) is made available under the Creative Commons license. You can copy, modify copies of this page, under the conditions stipulated by the licence, as this note appears clearly.

Best answers for « Facilities Management Outsourcing » in :
Intel to shut facilities in Malaysia, Philippines, US Show An Intel employee walking past the company's headquarters in Santa Clara, California. Intel Corp., the world's biggest computer chip maker, announced plans on Wednesday to close facilities in Malaysia, the Philippines and the United States. Intel...
India's flagship outsourcing sector hits tough times Show Employees working at a call centre in Srinagar in May. These are tough times for India's flagship outsourcing industry whose skilled, low-cost workforce helped plant the country on the global business map. These are tough times for India's flagship...
India's outsourcing sector sees export growth slide Show
Tools for teleworks ShowTools for teleworks During the last decades, the telecommunication has taken an extensive advancement in the global network. Companies look for more facilities arising from technologies which prove to be more profitable whilst working at distance...
Application Service Provider (ASP) ShowApplication service concept The term ASP (Application Service Provider) refers to the provision, by a provider, of an application which can be used via networks. This term therefore refers to outsourcing of the hosting of an application or an...
Call centers (Help Desk/Hot Line) ShowIntroduction to call centers The term Call center refers to a platform, either hosted by the company or outsourced, that is in charge of assisting users. Call centers make it possible to assist clients within the scope of after-sales service...
TMA (Third-Party Application Maintenance) ShowThird-party application maintenance The term third-party application maintenance (acronym TMA) refers to outsourcing the maintenance of applications, i.e. entrust all or part of the maintenance of applications to a third-party computer service...
They need your help