EFQM - European Foundation for Quality Management

May 2015

Introduction to EFQM

The EFQM (European Foundation for Quality Management) is a European foundation based in Brussels that was founded in 1988 by 14 European companies (Bosch, BT, Bull, Ciba-Geigy, Dassault, Electrolux, Fiat, KLM, Nestlé, Olivetti, Philips, Renault, Sulzer, Volkswagen) with the support of the European Commission. The EFQM now has more than 700 member organizations.

The goal of this not-for-profit organization is to promote a methodological framework for evaluating quality improvement.

The EFQM model for excellence is based on a concept that consists in evaluating quality according to 9 key criteria:

  • Leadership
  • Management of employees
  • Policy and strategy
  • Partnerships and resources
  • Processes
  • Employee satisfaction
  • Client satisfaction
  • Integration into the community
  • Operational results
This criteria are balanced out and divided into two categories: Factors (corresponding to the first five criteria) and Results (the last four) so that a company is able to quantify the level of quality achieved and position itself in comparison with other companies.

EFQM Benchmark

Article written on 16 December 2004 by Jean-François Pillou

For unlimited offline reading, you can download this article for free in PDF format:
Efqm-european-foundation-for-quality-management .pdf

See also


EFQM - Fundación Europea para la Gestión de la Calidad
EFQM - Fundación Europea para la Gestión de la Calidad
EFQM - Europäische Stiftung für Qualitätsmanagement
EFQM - Europäische Stiftung für Qualitätsmanagement
EFQM - Fondation européenne pour le management par la qualité
EFQM - Fondation européenne pour le management par la qualité
EFQM - Fondazione europea per il management qualitativo
EFQM - Fondazione europea per il management qualitativo
EFQM - Fundação Europeia para a Gestão pela Qualidade
EFQM - Fundação Europeia para a Gestão pela Qualidade
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