A computing maintenance technician (sometimes called a support technician or operations technician) is in charge of ensuring that workstations, software, and user devices (such as printers, etc.) all function properly. He/she also troubleshoots them whenever needed.
Besides the technical skills which are needed in order to perform the job well (understanding how computers work, assembling computers, and a background in the users' operating systems), the maintenance technician must be willing to listen to users, and display patience and an open mind.
Additionally, critical thinking is necessary in order to deduce what may have caused a given computer problem, and to be able to ask users the right questions, with an instructional, non-technical approach.
The salary of a maintenance technician may vary from $28k-$50k (£14k-£25k) a year.
